Critical Conversations in Healthcare Second Edition

Critical Conversations in Healthcare  Second Edition
Author: Cheri Clancy
Publsiher: Sigma
Total Pages: 320
Release: 2018-11-12
Genre: Medical
ISBN: 9781945157905

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Critical Conversations in Healthcare, Second Edition, provides scripts and scenarios to facilitate better, more effective communication in healthcare settings. Chapters feature do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised second edition will show you how to: · Work with frustrated families, angry physicians, and uncooperative colleagues · Deal with gossip, harassment, and other tough topics · Successfully address workloads, management styles, and other tricky subjects · Improve the patient experience · Overcome conversation traps

Crucial Conversations Tools for Talking When Stakes Are High Second Edition

Crucial Conversations Tools for Talking When Stakes Are High  Second Edition
Author: Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
Publsiher: McGraw Hill Professional
Total Pages: 287
Release: 2011-09-16
Genre: Business & Economics
ISBN: 9780071772204

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The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Critical Conversations in Healthcare Third Edition

Critical Conversations in Healthcare  Third Edition
Author: Cheri Clancy
Publsiher: Unknown
Total Pages: 0
Release: 2024-03-15
Genre: Electronic Book
ISBN: 1646481933

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Critical Conversations in Healthcare provides scripts and scenarios to facilitate better, more effective communication in healthcare settings. Chapters feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised third edition will show you how to communicate mindfully; interpret body language; develop a growth mindset; work with frustrated families, angry physicians, and uncooperative colleagues; deal with gossip, harrassment, and other tough topics; successfully address workloads, management styles, and other tricky subjects; improve the patient experience; overcome conversation traps.

Critical Conversations

Critical Conversations
Author: Cheri Clancy
Publsiher: Unknown
Total Pages: 305
Release: 2014
Genre: Nurse and patient
ISBN: 1938835476

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Crucial Conversations Tools for Talking When Stakes are High Third Edition

Crucial Conversations  Tools for Talking When Stakes are High  Third Edition
Author: Joseph Grenny,Kerry Patterson,Ron McMillan,Al Switzler,Emily Gregory
Publsiher: McGraw Hill Professional
Total Pages: 332
Release: 2021-10-26
Genre: Business & Economics
ISBN: 9781260474190

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Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Critical Conversations for Patient Safety

Critical Conversations for Patient Safety
Author: Tracy Levett-Jones
Publsiher: Unknown
Total Pages: 251
Release: 2014
Genre: Communication
ISBN: 148600427X

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While a number of books address the concept of therapeutic communication, i.e. communication between health professionals and their patients, few extend this focus to include communication between health professionals, fewer still address the critical relationship between communication and patient safety. Critical Conversations in Patient Safety bridges that gap.

Health Care Today in the United States

Health Care Today in the United States
Author: Jahangir Moini,Oyindamola Akinso,Katia Ferdowsi,Morvarid Moini
Publsiher: Elsevier
Total Pages: 607
Release: 2022-10-21
Genre: Health & Fitness
ISBN: 9780323993715

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Health Care Today in the United States details the complexities of health care in the United States and provides readers with up-to-date information on the state of health care, its challenges, and how to navigate the system. Sections cover patient populations, diverse cultures, legalities, the opioid epidemic, the impact of COVID-19, health care costs, insurance and the impact of technology on health care. Written for students seeking a health science degree, as well as health care professionals, nurses, medical students, and those in the field of public health, this book provides a comprehensive view of health care in the U.S. Addresses current advances in health care in the United States Covers all aspects of health care, from treatment to prevention, insurance coverage, telemedicine, and much more Assists the reader in navigating the complexities of everyday health care issues

Operations Management in Healthcare Second Edition

Operations Management in Healthcare  Second Edition
Author: Corinne M. Karuppan, PhD, CPIM,Nancy E. Dunlap, MD, PhD, MBA,Michael R. Waldrum, MD, MSc, MBA
Publsiher: Springer Publishing Company
Total Pages: 688
Release: 2021-12-07
Genre: Medical
ISBN: 9780826147721

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This thoroughly revised and updated second edition of Operations Management in Healthcare: Strategy and Practice describes how healthcare organizations can cultivate a competitive lead by developing superior operations using a strategic perspective. In clearly demonstrating the "how-tos" of effectively managing a healthcare organization, this new edition also addresses the "why" of providing quality and value-based care. Comprehensive and practice-oriented, chapters illustrate how to excel in the four competitive priorities - quality, cost, delivery, and flexibility - in order to build a cumulative model of healthcare operations in which all concepts and tools fit together. This textbook encourages a hands-on approach and integrates mind maps to connect concepts, icons for quick reference, dashboards for measurement and tracking of progress, and newly updated end-of-chapter problems and assignments to reinforce creative and critical thinking. Written with the diverse learning needs in mind for programs in health administration, public health, business administration, public administration, and nursing, the textbook equips students with essential high-level problem-solving and process improvement skills. The book reveals concepts and tools through a series of short vignettes of a fictitious healthcare organization as it embarks on its journey to becoming a highly reliable organization. This second edition also includes a strong emphasis on the patient's perspective as well as expanded and added coverage of Lean Six Sigma, value-based payment models, vertical integration, mergers and acquisitions, artificial intelligence, population health, and more to reflect evolving innovations in the healthcare environment across the United States. Complete with a full and updated suite of Instructor Resources, including Instructor’s Manual, PowerPoints, and test bank in addition to data sets, tutorial videos, and Excel templates for students. Key Features: Demonstrates the "how-tos" of effectively managing a healthcare organization Sharpens problem-solving and process improvement skills through use of an extensive toolkit developed throughout the text Prepares students for Lean Six Sigma certification with expanded coverage of concepts, tools, and analytics Highlights new trends in healthcare management with coverage of value-based payments, mergers and acquisitions, population health, telehealth, and more Intertwines concepts with vivid vignettes to describe human dynamics, organizational challenges, and applications of tools Employs boxed features and YouTube videos to address frequently asked questions and real-world instances of operations in practice