Customer Care Excellence

Customer Care Excellence
Author: Sarah Cook
Publsiher: Kogan Page Publishers
Total Pages: 288
Release: 2008
Genre: Business & Economics
ISBN: 9780749450663

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Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.

Customer Care

Customer Care
Author: Frances Bee,Roland Bee
Publsiher: CIPD Publishing
Total Pages: 102
Release: 1999
Genre: Business & Economics
ISBN: 0852927762

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This guide to customer care includes the following topics: focusing on your customers and the services you provide - both internal and external; identifying your real customer needs and how best to meet them; finding out what customers actually think of your service or product; improving communication with your customers - face-to-face, on the telephone or in writing; and turning complaints into opportunities to impress.

Customer Service

Customer Service
Author: Elaine K. Harris
Publsiher: Pearson Educacion
Total Pages: 175
Release: 2013
Genre: Customer services
ISBN: 0132974347

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The market-leader, Customer Service: A Practical Approach, Sixth Edition, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships. For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles

Customer Care

Customer Care
Author: Anonim
Publsiher: Bookboon
Total Pages: 24
Release: 2024
Genre: Electronic Book
ISBN: 9788776817596

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Customer Care

Customer Care
Author: Pat Gannon-Leary,Michael McCarthy
Publsiher: Elsevier
Total Pages: 262
Release: 2010-03-15
Genre: Education
ISBN: 9781780630311

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Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use – reference work and/or training manual Potential as a text book Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services

Managing Customer Relationships Using Customer Care Techniques

Managing Customer Relationships Using Customer Care Techniques
Author: Anna Brzozowska,Stanisław Brzeziński,Arnold Pabian,Barbara Pabian
Publsiher: CRC Press
Total Pages: 165
Release: 2024-05-15
Genre: Business & Economics
ISBN: 9781040017616

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In today’s global business environment, Customer Relationship Management (CRM) has become key to the success of many international enterprises. Managing Customer Relationships Using Customer Care Techniques: Strategy Development of an International Enterprise offers a comprehensive analysis of this crucial business aspect, focusing on how companies can effectively manage their customer relationships in the context of global expansion. This book stands out with its unique approach to CRM, blending theory with practice and providing readers with a deep understanding of how CRM influences the strategies of international enterprises. The book is divided into four main parts, each focusing on a different aspect of customer relationship management. The first part focuses on creating strategies in the context of customer relationships in international enterprises, the second part discusses the essence of the CRM concept in companies, the third part delves into the strategy of a global enterprise from the customer relationship perspective, and the fourth part centers on the evaluation and optimization of customer care strategy in modern business. Key Features: • In-depth analysis of the CRM concept in the context of international business. • Discussion on the evolution of the CRM idea over the years. • Introduction to integrated customer relationship management systems in global enterprises. • Analysis of the impact of social media on CRM. • Practical insights on measuring the effectiveness of customer care activities. Managing Customer Relationships Using Customer Care Techniques: Strategy Development of an International Enterprise is a must-read for managers, business consultants, business students, and anyone wanting to understand how to effectively manage customer relationships in an international business environment.

Customer Care A New Business Discipline

Customer Care  A New Business Discipline
Author: Atton Institute
Publsiher: CreateSpace
Total Pages: 174
Release: 2018-04-26
Genre: Electronic Book
ISBN: 9781986960380

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Customer service is one of the most important aspects of running a business. This book from the Atton Institute has the answers to a number of relevant questions such as “What should and should not be done when working with clients,” “How to correctly react to changes and innovations,” “How to improve the level of customer service & satisfaction,” etc. The main objective of this book is to help you to organize your work in such a way that you are able to get maximum benefit when working with your clients. After all, if you don’t think of customer satisfaction, you won’t be able to stay at the market for long. The book will be of interest first of all to those who work with customers, as well as for managers and owners of the companies. It will also be useful to marketers, brand managers and all those professionals who want to improve the efficiency of their work with clients.

The Psychology of Customer Care

The Psychology of Customer Care
Author: J. Lynch
Publsiher: Springer
Total Pages: 289
Release: 1992-01-20
Genre: Business & Economics
ISBN: 9780230375321

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This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.