Dont Get Taken Every Time

? With completely revised with new sections on leasing and shopping on the Internet? Author is the country?s authority on leasing and is a frequent guest on shows such as 20/20, Oprah and Good Morning, America.For fifteen years, Don?t Get Taken Every Time has helped hundreds of thousands of consumers to get the best deal in town. In this completely revised edition, automotive consumer expert and former auto dealer Remar Sutton takes you through the process of shopping, financing, and negotiating?for cars and trucks, new and used, whether buying or leasing. He exposes the latest car dealer practices and scams and guides you step by step to minimizing dealer profit and maximizing your savings. You?ll learn:? Whether to buy or lease? What to buy?new or used?? How to get the most for your present car, whether you sell it or trade it in? How to shop on the Internet?and when to buy on-lineAbove all, you?ll learn to recognize the dealer?s profit-making strategies, and how to not get taken?ever again.

Completely revised with new sections on leasing and shopping on the Internet, this is the 15th anniversary edition of a book that has become the bestselling bible for successful car buyers.

Peak performances should not be left to chance. Rather than hoping that you will perform at your best, why not engineer your performance? Peak Performance Every Time incorporates principles from sport psychology and performance coaching and applies these to all areas of life. Using illustrations and real-world examples from top athletes and business executives, it focuses on the three main components that underpin performance: Confidence Motivation Focus. As well as offering practical strategies to help the reader achieve their optimal mindset, it also explains how to coach others to perform to their potential. Throughout, the book is underpinned by theoretical frameworks, literature and research findings and will be invaluable to anyone trying to reach their full potential, in particular athletes, coaches, managers and executives. It may also be of interest to sports psychology, management and business students.

Communicate effectively with all stakeholders through these invaluable tips, including how-to's for dealing with disasters and approaching sensitive topics such as sex, gangs, and substance abuse.

Aging Amos "Scrap Iron" Fletcher has finally made it to Vegas, only to lose his first big-league fight and be falsely accused of selling secrets to his sparring partner's opponent. So he heads back to Trenton and hooks up with TNT, a reckless but kindhearted young boxer who's also down on his luck. With a little help from the spirit of Sonny Liston, Amos trains TNT for a series of high-profile fights and launches a daring gambit to reclaim his own reputation. Brian DeVido is a former Virginia Golden Gloves heavyweight champion and two-time finalist. His boxing fiction has appeared in Words of Wisdom and Aethlon: The Journal of Sports Literature, and he has been a sportswriter for the San Antonio Express News and the Roanoke Times. He currently lives in Washington, D.C. "DeVido, at his best when showing men tell stories about themselves with their bodies, pulls off the tricky feat of using boxing action to express character. He also nails the complexity of transactions between fighters and reporters."- New York Times Book Review "This is a true page-turner...[Every Time I Talk to Liston] presents the most balanced look at the life of Sonny Liston I've ever come across. Liston's voice comes through loud and clear."-Rocky Mountain News Also available: HC 1-58234-458-2 $22.95

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

Dreams and visions, prophetic words from God about "dusty souls," speaking in tongues while "in the spirit"—narratives of these and similar events comprise the heart of Every Time I Feel the Spirit. This in-depth study of a Black congregation in Charleston, South Carolina provides a window into the tremendously important yet still largely overlooked world of African American religion as the faith is lived by ordinary believers. For decades, scholars have been preoccupied with the relation between Black Christianity, civil rights, and social activism. Every Time I Feel the Spirit is about black religion as religion. It focuses on the everyday experience of religion in the church, congregants' relationships with God, and the role that God and Satan play in congregants' lives—not only as objects of belief but as actual agents. It explores the concepts of religious experience and religious ritual, while emphasizing the attributions that people make to the operation of spiritual forces and beings in their lives. Through interviews and field work, Nelson uncovers what religious people themselves see as important about their faith while extending and refining sociological understandings of religious ritual and religious experience.