Failure To Communicate

Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains: · Why we turn to ineffective tactics when the heat is on · How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in · Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged · Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions · How to get through the hardest conversations with your reputation and relationships intact Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.

Xandri Corelel, autistic woman and leader of starship Carpathia's first contact team, must navigate diplomacy and sabotage to ensure the survival of a species who have developed a new, deadly weapon.

A Failure to Communicate, S. Andrea Allen's debut collection of short fiction, focuses on how communication, or the lack thereof, impacts Black women's lives. The stories range from the humorous to the heartbreaking: one woman wins a bake-off because her co-worker misunderstands the contest; an overweight woman finally learns to love herself, even though it means leaving her girlfriend; a university administrator worries that racial tensions will force her to choose between her identity and her lover; a woman realizes that her partner has been hiding a gambling addiction, and has to decide whether to help her or save herself. The women in these stories are often silenced, but Allen imbues them with a voice that demands to be heard.

“Why didn’t they understand me? I was as clear as I could be.” Everyone has had this thought at one time or another. Research from the fields of psychology and cognitive science can provide concrete answers to these questions. In Failing to Communicate, Dr. Roger Kreuz explores the answers to these questions We are exposed to the dangers of miscommunication early in life. As children, we play the Telephone Game and learn an important lesson about the fragility of long communication chains. And as adults, we are constantly on the lookout for misunderstanding. People interrupt each other, on average, about every ninety seconds in order to check their understanding. Despite such vigilance, however, a great deal of what is said and written is not understood as intended. Miscommunication has led to military defeats, the loss of spacecraft, and even more tragically, accidents that cost human lives. It plays a role in road rage and social media feuds. It haunts the courtroom, the boardroom, and the singles bar. Failing to Communicate includes dozens of such examples and explains them in light of what researchers have discovered about how communication works—and why it so often fails. Research from psychology and cognitive science has revealed a host of specific factors that contribute to misunderstanding. Some of these have to do with how our minds make sense of what we hear and read, while others are the result of cognitive, social, and cultural factors. The very structure of a given language can be problematic as well. In short, there is no one reason for miscommunication: there are a host of underlying causes. Issues of misunderstanding have only multiplied as new mediums for communication have arisen. Emails, texts, and social media posts are even more problematic because they are impoverished modes of communication. Without facial cues, tone of voice, gestures, and even the creative use of silence, our intentions in these text-only mediums are even more likely to go awry. Failing to Communicate is intended to appeal, from beginning to end, to the general reader who wants to know more about why our attempts at communication fail so often

Communication within project-based environments presents special challenges. This is especially true within the construction industry, where interaction tends to be characterised by unfamiliar groups of people coming together for short periods before disbanding to work on other endeavours. Many of the problems that develop in construction projects are a result of both the temporary and inter-disciplinary nature of project teams. This complicates an already problematic communication environment in which technical language, an adversarial culture and noise/distraction all combine to prevent straightforward information flow from one party to another. This book examines communication at a number of levels, ranging from interpersonal interactions between project participants to corporate communication between organisations. Several non-typical perspectives on the process of communication are introduced, to encourage the reader to think about communication in a more innovative manner. The combination of differing perspectives illustrates the diversity of communication problems facing those working within project-based environments.; Practical guidance is provided on possible solutions to communication problems, and a number of examples and case studies are presented.

The Department for Work and Pensions (DWP) provides services to some 28 million people. Despite the development of new technology, printed materials, in particular leaflets, play an important role in ensuring that customers are informed of services and entitlements. This NAO report examines how effectively the DWP manages the provision of accurate information in its leaflets issued to customers, as well as communicating clearly and effectively about benefits and services. It focuses on how the DWP manages the risks associated with producing and issuing inaccurate leaflets; whether it can ensure that the information in leaflets is accurate and accessible; and whether leaflets are easily available for customers. Findings include that although the DWP has made progress in improving the design of some leaflets, it could go further to make them easier for the public to understand and get hold of, as well as improving checks on the accuracy of leaflets and its supply and printing arrangements so that the most recent versions are widely available.

This case studies book is an indispensable resource for educators, students, and practitioners of nursing. It is innovative in its application of lessons from the communication sciences to common challenges in the delivery of safe patient care. The authors apply basic tenets of human communication to the context of nursing to provide a foundation for practices that can advance the safety and quality of care. The cases, which describe "close calls" and adverse events, are organized along the continuum of healthcare delivery, providing quick access to solutions in commonly encountered care situations. Each case is accompanied by a discussion of how skillful communication can be key to preventing and recovering from errors and adverse events. Thought-provoking discussion questions and references for further reading make this book a valuable reference for nursing educators, students, and practitioners across the world.