Powerful Phrases for Dealing with Difficult People

Powerful Phrases for Dealing with Difficult People
Author: Renee Evenson
Publsiher: AMACOM
Total Pages: 242
Release: 2013-10-15
Genre: Business & Economics
ISBN: 9780814432990

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The key to a harmonious work environment is not by working among people with similar personalities whom you never clash with. Instead, learning to interact effectively with difficult coworkers is essential for success. Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. In Powerful Phrases for Dealing with Difficult People, Evenson shares practical and easy-to-use tactics such as: Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each Nonverbal communication skills to back up your words Sample dialogues that demonstrate how phrasing improves interactions A five-step process for moving from conflict to resolution “Why This Works” sections that provide detailed explanations Button-pushing situations are going to come up today at work--and tomorrow too. Don’t let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!

Perfect Phrases for Dealing with Difficult People Hundreds of Ready to Use Phrases for Handling Conflict Confrontations and Challenging Personalities

Perfect Phrases for Dealing with Difficult People  Hundreds of Ready to Use Phrases for Handling Conflict  Confrontations and Challenging Personalities
Author: Susan Benjamin
Publsiher: McGraw Hill Professional
Total Pages: 224
Release: 2007-09-06
Genre: Business & Economics
ISBN: 0071595120

Download Perfect Phrases for Dealing with Difficult People Hundreds of Ready to Use Phrases for Handling Conflict Confrontations and Challenging Personalities Book in PDF, Epub and Kindle

Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Since Strangling Isn t an Option

Since Strangling Isn t an Option
Author: Sandra A. Crowe
Publsiher: Penguin
Total Pages: 288
Release: 1999-10-15
Genre: Self-Help
ISBN: 9781101662236

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For those who feel like they are expending too much energy either engaging in conflict or desperately trying to avoid it, this refreshing, realistic guide provides accessible solutions. Readers will learn why dealing with a difficult person doesn't have to ruin their day, the habits that cause conflict, and the techniques that can turn things around. It also gives readers insight into their own power in shaping relationships, and specific advice for handling different personality types. There really is a better way!

How to Deal With Difficult People

How to Deal With Difficult People
Author: Gill Hasson
Publsiher: John Wiley & Sons
Total Pages: 215
Release: 2015-01-07
Genre: Family & Relationships
ISBN: 9780857085672

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DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Perfect Phrases for Dealing with Difficult Situations at Work Hundreds of Ready to Use Phrases for Coming Out on Top Even in the Toughest Office Conditions

Perfect Phrases for Dealing with Difficult Situations at Work  Hundreds of Ready to Use Phrases for Coming Out on Top Even in the Toughest Office Conditions
Author: Susan Benjamin
Publsiher: McGraw Hill Professional
Total Pages: 224
Release: 2008-08-29
Genre: Business & Economics
ISBN: 0071606203

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The Right Phrase for Every Situation . . . Every Time WNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control. If you’re asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you’ll have the best words for every situation, including: Handling criticism and being heard criticizing Picking up the ball when someone else has dropped it Getting credit for your project when an associate takes the praise Deflecting a flirtatious client or coworker Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations . . . when you have “Perfect Phrases.”

Perfect Phrases for Building Strong Teams Hundreds of Ready to Use Phrases for Fostering Collaboration Encouraging Communication and Growing a

Perfect Phrases for Building Strong Teams  Hundreds of Ready to Use Phrases for Fostering Collaboration  Encouraging Communication  and Growing a
Author: Linda Eve Diamond
Publsiher: McGraw Hill Professional
Total Pages: 176
Release: 2007-08-08
Genre: Business & Economics
ISBN: 9780071594882

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The Right Phrase for Every Situation...Every Time Whether you're a project manager, department head, or CEO, you have to choose the perfect words to inspire real teamwork. This quick-reference guide addresses all the issues you could possibly encounter working with a team-offering hundreds of ready-to-use phrases for every situation. From managing interpersonal conflicts to motivating an entire company, you'll find the exact words you need to: Get people to work with, not against each other Use positive feedback to promote and reward teamwork Inspire communication at every level of the team Build a winning team mindset that can't lose! The key to successful collaboration is right here at your fingertips-in this easy-to-use, subject-by-subject collection of empowering words and fail-proof phrases.

Perfect Phrases for Presenting Business Strategies

Perfect Phrases for Presenting Business Strategies
Author: Don Debelak
Publsiher: McGraw Hill Professional
Total Pages: 240
Release: 2009-12-17
Genre: Business & Economics
ISBN: 9780071713542

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THE RIGHT PHRASE FOR THE RIGHT SITUATION—EVERY TIME Your new business strategy isn’t going to sell itself. It’s up to you to convince top decision makers to take the organization in the right direction. This is the most important presentation of your career, and your choice of words and phrases will mean the difference between success and failure. Perfect Phrases for Presenting Business Strategies provides the language you need to: Grab your audience’s attention in the first few seconds Summarize your strategy in two sentences Prove that your plan is a plan for growth Explain the costs and resources involved Detail the profits your company will make Use Perfect Phrases for Presenting Business Strategies as a springboard for both organizational and personal success!

Perfect Phrases for Meetings

Perfect Phrases for Meetings
Author: Don Debelak
Publsiher: McGraw Hill Professional
Total Pages: 224
Release: 2008-04-06
Genre: Business & Economics
ISBN: 9780071641609

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Everyone wants to shine in business meetings-whether they are leading them or just participating. Perfect Phrases for Meetings provides hundreds of winning, ready-to-use phrases, arming you with the right words to say in eight crucial types of meetings. This book is a valuable tool for anyone who needs to get a message across and stand out as a leader.