The Patient S Playbook

The Patient's Playbook is a call to action—to change the way you manage your health and the health of your family. Too many Americans die each year as a result of preventable medical error—mistakes, complications, and misdiagnoses. And many more of us are not receiving the best care possible, because we don't know how to get it. Leslie D. Michelson, the founder, chairman, and CEO of Private Health Management, and former CEO of the Prostate Cancer Foundation, has devoted his life's work to helping people achieve superior medical outcomes at every stage of their lives. His real-life stories impart lessons and illuminate easy-to-follow strategies that will enable you to become a smarter, better health care consumer—and to replace anxiety with confidence. EXPERT ADVICE TO HELP YOU: • Choose the Best Doctors • Select the Right Treatment Plans • Do Better Online Research • Organize Your Support Team • Prevent Medical Errors

The Patient's Playbook will change the way you manage your health and your family's health, from finding the right doctor to coordinating the best medical care. An expertly informed guide to the steps that everyone should take--even before illness strikes. The Patient's Playbook is a compelling narrative of personal stories that impart lessons and illuminate strategies for better, and even life-saving, medical decision-making. With clarity and as a call to action, Michelson presents the most effective approach to getting the best from a broken system: sourcing excellent doctors, choosing the right treatment protocols in the "no mistake zone," researching with precision, and structuring the ideal support team. Leslie D. Michelson has devoted his life's work to helping people access the best quality medical care--serving as an expert navigator for hundreds of clients. As the former head of the Prostate Cancer Foundation and the CEO of Private Health Management he has dedicated his life's work to helping individuals find the courage and confidence to get what they need in a challenging health system.

A Better Way For Doctors & Patients Are you a doctor who wants to give patients the best care, yet struggle with the demands of managing the clinic and the business? Or are you a patient who's tired of poor service, impolite greetings, and providers in a rush? Doctors Jeff and Susan Kegarise are here to give you hope. There is a better way--for both patients and doctors. In One Patient At A Time, they open the doors to their Nashville practice to let patients see how leadership, systems, staff, and doctors combine to deliver patient-focused, relationship-driven care. And they show doctors how to provide this kind of care by giving specific, implementable steps that drive a culture of service to patients--one that patients clearly see as unique, enjoyable, and a better experience than the typical doctor visit. Read this book and you will never look at your healthcare experience or your practice the same. And you will be better for it.

As a community, aligning efforts across a community to support the safety and well-being of vulnerable and underserved individuals is extraordinarily difficult. These individuals suffer disproportionally from health issues, job loss, a lack of stable housing, high utility costs, substance abuse, and homelessness. In addition to medical care, these individuals often critically need access to community social sector organizations that provide a distinct and complementary set of services, such as housing, food services, emergency utility assistance, and employment assistance. These services are just as vital as healthcare services to these individuals’ long-term health and well-being, with data suggesting that 80–90% of health outcomes can be attributed to factors beyond direct medical intervention. This book proposes a novel approach to the coordination of medicine and social services through the use of people, process, and technology, with the goal being to streamline coordination between medical and Community-Based Organizations and to promote true cross-sector patient and client advocacy. The book is based on the experience of Dallas, TX, which was one of the first metropolitan regions to develop a comprehensive foundation for partnership between a community’s clinical and social sectors using web-based information exchange. In the 5 years since the initial launch, the authors have been able to provide seamless connection, communication, and coordination between healthcare providers and a wide array of community-based social service organizations (a/k/a Community-Based Organizations or CBOs), criminal justice entities, and various other community organizations, including non-collegiate educational systems. This practical how-to guide is the codification of transferrable lessons from successes and challenges faced when working with clinical, community, and government leaders. By reading this playbook, leaders interested in building (or expanding) connected clinical-community services will learn how to: 1) facilitate cross-sector care coordination; 2) enable community care partners to better provide targeted services to community residents; 3) reduce duplication of services across partnering organizations; and 4) help to bridge service gaps in the currently fragmented system. Implementation of services, as recommended in this book, will ultimately streamline assistance efforts, reduce repeat crises and emergency funding requests, help address disparities of care, and improve the health, safety, and well-being of the most vulnerable community residents.

The facts are alarming: Medical errors kill more people each year than AIDS, breast cancer, or car accidents. A doctor’s relationship with pharmaceutical companies may influence his choice of drugs for you. The wrong key word on an insurance claim can deny you coverage. Through real life stories, including her own, and shrewd advice, CNN’s Elizabeth Cohen shows you how to become your own advocate and navigate the minefield of today’s health-care system. But there’s good news. Discover how to • find a doctor who “gets” you and listens to you • ask the right questions for the best treatment • make the most out of a short office visit • cut out-of-pocket costs for prescription drugs • harness the power of the Internet for medical issues • fight back when claims are denied Combining the personal stories of patients across America with crucial advice on receiving the best possible health care, this guide will enable you to confront an often confusing and perilous system—and come out ahead.

Avoid becoming the next ransomware victim by taking practical steps today Colonial Pipeline. CWT Global. Brenntag. Travelex. The list of ransomware victims is long, distinguished, and sophisticated. And it's growing longer every day. In Ransomware Protection Playbook, computer security veteran and expert penetration tester Roger A. Grimes delivers an actionable blueprint for organizations seeking a robust defense against one of the most insidious and destructive IT threats currently in the wild. You'll learn about concrete steps you can take now to protect yourself or your organization from ransomware attacks. In addition to walking you through the necessary technical preventative measures, this critical book will show you how to: Quickly detect an attack, limit the damage, and decide whether to pay the ransom Implement a pre-set game plan in the event of a game-changing security breach to help limit the reputational and financial damage Lay down a secure foundation of cybersecurity insurance and legal protection to mitigate the disruption to your life and business A must-read for cyber and information security professionals, privacy leaders, risk managers, and CTOs, Ransomware Protection Playbook is an irreplaceable and timely resource for anyone concerned about the security of their, or their organization's, data.

Why a practical playbook for partnerships between public health and primary care? / Denise Koo, J. Lloyd Michener, James B. Sprague, Brian C. Castrucci -- The value of public health and primary care partnerships / Brian C. Castrucci, J. Lloyd Michener, Densie Koo, James B. Sprague -- Primary care and public health: partners for population health / Julie K. Wood -- The value of integration : public health, primary care, and beyond / Paul E. Jarris, Katie Sellers -- Principles of partnerships between public health and primary care / J. Lloyd Michener, Brian C. Castrucci, Denise Koo -- Stages of partnerships between public health and primary care / J. Lloyd Michener, Brian C. Castrucci -- How to have difficult conversations / Justine Strand de Oliveira -- Group dynamics / Mina Silberberg, Seamus Bhatt-Mackin -- Pitching your project / Justine Strand de Oliveira -- Positioned for sustainability / Karen J. Minyard, Amanda Phillips Martinez, Tanisa Adimu -- The role of early wins in long-term success / Frederick S. Johnson -- The value of early wins in be well Lake County / Christina Arnold -- Challenges of working together / Lara Snyder -- Starting off on the right foot: a communication strategy is essential / Karen Remley -- Leveraging media / Kate Reuterswärd -- The practice of public health and how it is changing / Brian C. Castrucci, Hugh H. Tilson, Denise Koo, Jonathon P. Leider -- The changing landscape of primary care / Andrew Bazemore, Russell Phillips, Robert L. Phillips, Jr -- Addressing social determinants of health / Mina Silberberg, Brian C. Castrucci -- Creating a culture of health in Cambridge, MA / Claude-Alix Jacob, Susan Feinberg -- Community health assessments : past, present, and future / Kevin Barnett, Sara Rosenbaum -- Community health needs assessments benefit communities and hospitals alike / Philip Alberti, Ivy Baer -- Leveraging the affordable care act for population health / Eduardo Sanchez -- Partnering with Medicaid, Medicare, public health, and primary care to improve health outcomes / Sharon G. Moffatt, Monica Valdes Lupi, Kathleen Nolan -- Working with accountable care organizations / Joanne M. Conroy, Clese Erikson, Coleen Kivlahan -- Local health departments and a primary care safety net / Robert M. Pestronk -- Co-locating primary care and public health services / Michelle J. Lyn -- Return on investment and economic evaluation / Steven M. Teutsch, Denise Koo, Scott D. Grosse -- The promise and power of using data together / Brian C. Castrucci, Hugh H. Tilson, David A. Ross -- Working with data / Mina Silberberg, Denise Koo, Raymond J. King -- Metrics : how to select them, how to use them / Mina Silberberg, Denise Koo -- Use of electronic health records for population health / Denise Koo, Raymond J. King, Seth Foldy -- Electronic health records : forging common ground for primary care and public health / Dave Ross -- Public and population health it in the age of EHRS and the ACA : expert perspectives on current trends / John W. Loonsk -- Using geographic health information systems (GHIS) for population health / Joshua L. Tootoo, Brian C. Castrucci, Pamela Maxson, Michele Casper, Marie Lynn Miranda -- Shared space : using geography to identify relationships and increase understanding in primary care and public health / Robert L. Phillips, Jr, Andrew Bazemore -- Data and the future of public health / Jeffrey Engel -- San Diego, CA, promotes healthy weight to improve community health / Shaila Serpas, Christina Khaokham, Sharon Hillidge, Virginia Watson -- Indiana reduces the burden of asthma / Virginia Watson -- "Top-down" and "bottom-up" initiatives create a comprehensive prescription drug overdose prevention program in North Carolina / Virginia Watson

Sponsored by the Picker/Commonwealth Program for Patient-Centered Care In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health care policy, standards, and regulations. The authors show how, by bringing the patient's perspective to the design and delivery of health services, providers can improve their ability to meet patient's needs and enhance the quality of care.