20 Training Workshops For Listening Skills

20 fully reproducible, training workshops in this volume are ideal for customer service managers, supervisors, coaches and self-directed customer service teams that must set service policies, measure effectiveness and identify where service improvement is needed.

Most adults have poor listening skills. In fact, with attention spans of less than eight minutes is it any wonder business and personal communications are rife with misunderstanding and needless conflict? Listening Skills Training is a complete resource designed to develop vital listening skills and includes a step-by-step training guide, sample half-, full-, and two-day agendas, classroom handouts, tools, assessments, and ready-to-use PowerPointT slides. A CD-ROM is included.

Discover the Art, Psychology, and Techniques to Become an Amazing Listener Did you know that you could change the entire quality of your life just by focusing on one simple action you do every single day? You'll progress quicker in your career. Your relationships with your co-workers, friends, lovers, and parents, and even with passing strangers, can improve dramatically. You can open your mind to learn new skills and information in a way you've never experienced before. What is this change? It's the change of learning how to listen to others properly. Listening Skills Training: How to Truly Listen, Understand, and Validate for Better and Deeper Connections dives deep into the art of listening, a seemingly long-lost skill that so many of us have forgotten how to do properly, despite it being able to bring so many benefits into everyone's lives. After all, there's a reason the experts claim that the most important element of any successful relationship is being able to communicate properly. James will take you on a journey into the science and psychology that goes into listening while providing you with powerful, actionable tips, so you can develop the skill as fast and as effectively as possible. Some of the powerful topics you'll discover include: ● The psychology of listening ● How to become an amazing listener ● How to become more aware of yourself and your own emotions ● Acknowledging your own expectations and judgments that stop you from listening ● How to validate others (the most powerful listening skill you can learn!) ● The art of reading body language ● How to know when someone is lying to you or gaslighting you ● Tips for responding in the best possible way This book is only for readers who are ready to change their lives. Once you're ready to improve your listening skills to improve your relationships in all aspects of life, it's time to turn to the first page. Don't wait any longer... Scroll up and click "Buy Now"!

675 Ways to Develop Yourself and Your People The perfect opportunity to reflect on yourself and where you're headed Strategies, ideas and activities for self-development and learning in the workplace By Laurel Alexander We all struggle as professionals to stay on top of our game. Here is a book with hundreds of practical ways to take control of moving your career in the direction you want to go - and of helping your people do the same. 675 Ways to Develop Yourself and Your People reflects the real needs of real people in today's workplace. You'll gain exercises, activities and strategies that will help you develop your ability to build positive work relationships, change an aspect of your interpersonal behavior, come across as powerful in meetings, listen, make decisions, survive a downsizing and much more. The engaging and hands-on resource provides a set of 50 individual learning opportunities and over 600 ideas, techniques and activities for making the most of the learning opportunities. Each module begins with an overview of the subject and moves on to exercises in easy-to-use categories: Individual tasks and reflections Working with others - a peer, colleague or partner Working with a mentor Developing others - exercises for facilitators to use in groups Useful Web sites You can pick up this book and start wherever you like. You'll be amazed at how many opportunities you face each day to learn with and from your co-workers, facilitate the development process in others and travel purposefully through your life.

Select from 75 quick exercises to break down barriers, increase motivation, and provide the best possible start to your training program. The games represent a rich mixture of styles and an extensive range of approaches. There is an index of activities by objective. Fully reproducible participant materials are included to save you hours of preparation time.

Ensure singleton teachers feel integrally involved in the PLC process. With this user-friendly guide, you’ll discover how small schools, full of singleton teachers who are the only ones in their schools teaching their subject areas, can build successful PL