42 Rules For Outsourcing Your Call Center
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42 Rules for Outsourcing Your Call Center
Author | : Geoffrey A. Best |
Publsiher | : Happy About |
Total Pages | : 140 |
Release | : 2011-09-29 |
Genre | : Business & Economics |
ISBN | : 9781607730699 |
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Annotation A foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization.
Call Centers For Dummies
Author | : Real Bergevin,Afshan Kinder,Winston Siegel,Bruce Simpson |
Publsiher | : John Wiley & Sons |
Total Pages | : 391 |
Release | : 2010-04-16 |
Genre | : Business & Economics |
ISBN | : 9780470677438 |
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Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
42 Rules of Cold Calling Executives 2nd Edition
Author | : Mari Anne Vanella |
Publsiher | : Happy About |
Total Pages | : 110 |
Release | : 2012-11 |
Genre | : Business & Economics |
ISBN | : 9781607730996 |
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Vanella's easy-to-read guide gives concise, easy-to-implement methods to get results with cold calls.
Business Periodicals Index
Author | : Anonim |
Publsiher | : Unknown |
Total Pages | : 1920 |
Release | : 2009 |
Genre | : Business |
ISBN | : CORNELL:31924111269415 |
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Current Law Index
Author | : Anonim |
Publsiher | : Unknown |
Total Pages | : 1560 |
Release | : 2007 |
Genre | : Law |
ISBN | : STANFORD:36105064155539 |
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The Complete Idiot s Guide to Successful Outsourcing
Author | : Gene Marks |
Publsiher | : Alpha Books |
Total Pages | : 356 |
Release | : 2005 |
Genre | : Business & Economics |
ISBN | : 1592573703 |
Download The Complete Idiot s Guide to Successful Outsourcing Book in PDF, Epub and Kindle
Nowadays just about anything can be outsourced. From telemarketing to inventory management, collecting receivables to answering the phone, email account hosting to company management, it's all up for grabs. Business owners, managers at mid-level companies, and entrepreneurs who are even thinking about outsourcing some part of the business need The Complete Idiot's Guide to Successful Outsourcing. Included- The historical and global issues of outsourcing that may affect outsourcing decisions Tips on how to determine whether or not to outsource at all Advice on how to decide the costs and benefits of outsourcing Guidance on hiring and managing the outsourced help An explanation of ways to stay within government compliance
Buyers Guide for the Health Care Market
Author | : Anonim |
Publsiher | : Unknown |
Total Pages | : 146 |
Release | : 1999 |
Genre | : Administrative agencies |
ISBN | : UOM:39015039119055 |
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The Outsourcing Handbook
Author | : Mark John Power,Kevin C. Desouza,Carlo Bonifazi |
Publsiher | : Unknown |
Total Pages | : 248 |
Release | : 2006 |
Genre | : Business & Economics |
ISBN | : IND:30000103434159 |
Download The Outsourcing Handbook Book in PDF, Epub and Kindle
Outsourcing is now increasingly used as a competitive weapon in today's global economy. 'The Outsourcing Handbook' is a guide to the whole process. It looks at key factors in the success of a project as well as problem areas and potential pitfalls.