500 Quotes That Will Knock Your Socks Off

'A chip on the shoulder is a sure sign of wood higher up.' 'Lack of forgiveness is like a paper cut that never goes away.' 'Do not make your mind a dumping ground for other people's garbage.' 'It is easier to do a job right than to explain why you didn't.' These are just a few of the 500 quotes in this book from past presidents, philosophers, writers, scientists and a few notable nobodies.

“Less is more” may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace a “more is more” philosophy work harder and go further to ensure that their customers have a positive experience: they do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario. Customer experience guru Blake Morgan walks you through the D.O.M.O.R.E. concepts that set businesses up for success by emphasizing the importance of relationships. Companies that do more: Design something special Offer a strong employee experience Modernize with technology Obsess over the customer Reward responsibility and accountability Embrace disruption and innovation More Is More offers practical advice for building or improving customer experience that you can apply immediately at your own organization. Time is of the essence: your customers are not willing to wait for you to get the customer experience right. Outlining the key areas you need to address immediately, More Is More will help you weather external changes, remain relevant, and thrive in today’s ever-changing business landscape.

Turn the Net's info revolution into a do-it-yourself business. Having a passion for uncovering obscure Net data? Turn your passion into a rewarding career with the Third Edition of The Information Broker's Handbook, by Sue Rugge & Alfred Glossbrenner. The world's leading information broker, Rugge shares her research & business secrets alike-showing you how to get started brokering information, stay successful & grow as you do. It's all here-guidelines for setting prices, tips for drawing up contracts, billing do's & don'ts-plus the hands-on help you need to: market yourself as an expert information broker & build a roster of high-paying clients; get your hands on FREE or low-cost information you can re-package & sell; turn data from the Net, Web, libraries, public records, BBSs, SIGs, online databases & other sources into sought-after intelligence; exploit the latest connectivity hardware & software-from browsers & ISDN lines to high-speed modems & CD-ROMs.

See the Grishaverse come to life on screen with the Netflix series, Shadow and Bone -- Season 2 streaming now! Discover the adventure that started it all and meet Alina, Mal, and the Darkling in Shadow and Bone from #1 bestselling author, Leigh Bardugo. Soldier. Summoner. Saint. Orphaned and expendable, Alina Starkov is a soldier who knows she may not survive her first trek across the Shadow Fold—a swath of unnatural darkness crawling with monsters. But when her regiment is attacked, Alina unleashes dormant magic not even she knew she possessed. Now Alina will enter a lavish world of royalty and intrigue as she trains with the Grisha, her country’s magical military elite—and falls under the spell of their notorious leader, the Darkling. He believes Alina can summon a force capable of destroying the Shadow Fold and reuniting their war-ravaged country, but only if she can master her untamed gift. As the threat to the kingdom mounts and Alina unlocks the secrets of her past, she will make a dangerous discovery that could threaten all she loves and the very future of a nation. Welcome to Ravka . . . a world of science and superstition where nothing is what it seems. A New York Times Bestseller A Los Angeles Times Bestseller An Indie Next List Book This title has Common Core connections. Read all the books in the Grishaverse! The Shadow and Bone Trilogy (previously published as The Grisha Trilogy) Shadow and Bone Siege and Storm Ruin and Rising The Six of Crows Duology Six of Crows Crooked Kingdom The King of Scars Duology King of Scars Rule of Wolves The Language of Thorns: Midnight Tales and Dangerous Magic The Severed Moon: A Year-Long Journal of Magic The Lives of Saints Demon in the Wood Graphic Novel Praise for the Grishaverse “A master of fantasy.” —The Huffington Post “Utterly, extremely bewitching.” —The Guardian

“This is a story she needed to tell; and the rest of the country needs to listen.” — New York Times Book Review “This vital memoir will change how we look at the opioid crisis and how the media talks about it. A deeply moving and emotional read, STRUNG OUT challenges our preconceived ideas of what addiction looks like.” —Stephanie Land, New York Times bestselling author of Maid In this deeply personal and illuminating memoir about her fifteen-year struggle with heroin, Khar sheds profound light on the opioid crisis and gives a voice to the over two million people in America currently battling with this addiction. Growing up in LA, Erin Khar hid behind a picture-perfect childhood filled with excellent grades, a popular group of friends and horseback riding. After first experimenting with her grandmother’s expired painkillers, Khar started using heroin when she was thirteen. The drug allowed her to escape from pressures to be perfect and suppress all the heavy feelings she couldn’t understand. This fiercely honest memoir explores how heroin shaped every aspect of her life for the next fifteen years and details the various lies she told herself, and others, about her drug use. With enormous heart and wisdom, she shows how the shame and stigma surrounding addiction, which fuels denial and deceit, is so often what keeps addicts from getting help. There is no one path to recovery, and for Khar, it was in motherhood that she found the inner strength and self-forgiveness to quit heroin and fight for her life. Strung Out is a life-affirming story of resilience while also a gripping investigation into the psychology of addiction and why people turn to opioids in the first place.