A Question Of Loyalty

A Question of Loyalty plunges into the seven-week Washington trial of Gen. William "Billy" Mitchell, the hero of the U.S. Army Air Service during World War I and the man who proved in 1921 that planes could sink a battleship. In 1925 Mitchell was frustrated by the slow pace of aviation development, and he sparked a political firestorm, accusing the army and navy high commands -- and by inference the president -- of treason and criminal negligence in the way they conducted national defense. He was put on trial for insubordination in a spectacular court-martial that became a national obsession during the Roaring Twenties. Uncovering a trove of new letters, diaries, and confidential documents, Douglas Waller captures the drama of the trial and builds a rich and revealing biography of Mitchell.

Finding the wounded rebel in the barn was just the beginning of Deborah's troubles. If she is caught hiding Dan, her family will be branded as traitors and their barn burned. If she turns him over to the sheriff, he will be hanged! Deborah is torn between a father she has always trusted to be right, and the wounded boy who begs for her help. A gripping story of divided loyalty.

A Question of Loyalty celebrates the "no retreat" Japanese Americans who fought the war on two fronts-from the heroics of the famed 100th Battalion on the battlefields of Italy to the bitter struggle against dishonor and humiliation at home. In this blockbuster sequel to his best-selling novel Picture Bride, Mike Malaghan continues the story of Haru Takayama, the proud Japanese immigrant who makes Hawaii her home and raises her children as loyal Americans. But Haru's world changes forever when Japan attacks Pearl Harbor, her husband is arrested and a son is discharged from his ROTC unit simply for wearing the face of the enemy, and two other children find themselves trapped in Japan.

Business growth depends on more than asking a single question. Challenging the widely touted Net Promoter Score (NPS) claims, author Bob E. Hayes provides compelling evidence that, to grow their business, companies need to look beyond this simple question to efforts on improving the entire customer feedback program (CFP). First, customer loyalty consists of three components, advocacy, purchasing, and retention, each providing unique and useful information regarding future business growth. By measuring these three components of customer loyalty, companies will be better able to manage their customer relationships to maximize growth through new and existing customers. Second, because of the diverse business practices companies can employ with respect to their CFPs, there are hundreds of different ways a company can structure its particular program. Some companies have top executive support for their programs while others do not. Some companies integrate their customer feedback data into their daily business processes while others keep them separate. Some companies use customer feedback results as part of their employee incentive programs while other companies rely on more traditional incentive programs. Still some companies conduct in-depth customer research using their feedback data while others rely on basic reporting of their customer feedback data for their customer insight. But are there critical elements of a customer feedback program that are absolutely necessary for its success? Can a company exclude some elements from its program without adversely impacting its effectiveness? How important are certain components in increasing customer loyalty? This book answers these questions. It is a direct result of the author’s scientific research and professional experience in the field of customer satisfaction and loyalty. This book represents the first scientific study that has tried to identify the best practices of customer feedback programs. Hayes formally collected information from many CFP professionals regarding how they structure their CFPs, and identified specific CFP practices that lead to higher levels of customer loyalty. Additionally, he worked first-hand with employees from Microsoft, Oracle, Harris Stratex Networks, Akamai, and American Express Business Travel in gathering insights and case studies to illustrate how to build a world class CFP. Learn why companies should look beyond the NPS as the ultimate question and learn how to design an effective CFP that will help improve the customer experience, increase customer loyalty, and, ultimately, drive business growth. For those unfamiliar with CFPs, the appendices provide detail on methods used in the main body of the book: a discussion on methods of determining customer requirements (those elements of your business that are important to your customers), a complete discussion on how to write survey questions, and brief discussions on particular statistical analysis methods that can help you understand how customer feedback data are analyzed.

States that use military conscription and whose ethnic minorities have relatives in hostile countries face a "Trojan horse" dilemma: the state demands military service but mistrusts the loyalty of subjugated community members. Some armies brutalize ethnic recruits; others simply reject them. Alon Peled compares the experiences of Malay-Muslim soldiers in Singapore, Arabs in Israel, and blacks in South Africa. Drawing on his interviews with senior officers and policymakers, he examines the histories of these armies and their levels of ethnic integration. He also suggests how minority soldiers can be gradually recruited, integrated, and promoted. Ethnic soldiers can only succeed, Peled argues, when officers formulate manpower policy on the basis of combat needs rather than political concerns. Peled highlights the behind-the-scenes roles played by officers and ethnic leaders. He advocates new policies for change, recommending that the leaders of ethnically torn countries such as the republics of the former Soviet Union and states in central Africa allow professional officers to introduce soldiers from mistrusted ethnic groups through a process of phased integration.

Zivon Marin was one of Russia's top cryptographers until the October Revolution tore apart his world. Forced to flee to England after speaking out against Lenin, Zivon is driven by a growing anger and determined to offer his services to the Brits. But never far from his mind is his brother, whom Zivon fears died in the train crash that separated them. Lily Blackwell sees the world best through the lens of a camera and possesses unsurpassed skill when it comes to retouching and re-creating photographs. With her father's connections in propaganda, she's recruited to the intelligence division, even though her mother would disapprove if she ever found out. After Captain Blackwell invites Zivon to dinner one evening, a friendship blooms between him and Lily that soon takes over their hearts. But both have secrets they're unwilling to share, and neither is entirely sure they can trust the other. When Zivon's loyalties are called into question, proving him honest is about more than one couple's future dreams--it becomes a matter of ending the war.

We prize loyalty in our friends, lovers and colleagues, but loyalty raises difficult questions. What is the point of loyalty? Should we be loyal to country, just as we are loyal to friends and family? Can the requirements of loyalty conflict with the requirements of morality? In this book, originally published in 2007, Simon Keller explores the varieties of loyalty and their psychological and ethical differences, and concludes that loyalty is an essential but fallible part of human life. He argues that grown children can be obliged to be loyal to their parents, that good friendship can sometimes conflict with moral and epistemic standards, and that patriotism is intimately linked with certain dangers and delusions. He goes on to build an approach to the ethics of loyalty that differs from standard communitarian and universalist accounts. His book will interest a wide range of readers in ethics and political philosophy.