Answer His Call

A practical resource for the equipping of congregational leaders who serve as elders of the Church.

What happens over time to Indians who spend their working hours answering phone calls from Americans—and acting like Americans themselves? To find out, the authors of Answer the Call conducted long-term interviews with forty-five agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai from 2003 to 2012. For nine or ten hours every day, workers in call centers are not quite in India or America but rather in a state of “virtual migration.” Encouraged to steep themselves in American culture from afar, over time the agents come to internalize and indeed perform Americanness for Americans—and for each other. Call center agents “migrate” through time and through the virtual spaces generated by voice and information sharing. Drawing from their rich interviews, the authors show that the virtual migration agents undergo has no geographically distant point of arrival, yet their perception of moving is not merely abstract. Over the duration of the job, agents’ sense of place and time changes: agents migrate but still remain, leaving them somewhere in between—between India and America, experience and imagination, class mobility and consumption, tradition and modernity, here and there, then and now, past and future. However tangible and elastic their virtual mobility might seem in these relatively lucrative jobs, it is also suspended within the confines of the very boundaries they migrate across. Having engaged with these vivid and often poignant interviews, readers will never again be indifferent to an Indian agent’s greeting at the other end of a toll-free call: “Hello, my name is Roxanne. How may I help you?”

VALIANT JOURNEY ..... AN ACTION PACKED DRAMA, CRAMMED WITH CONSPIRACY, DANGER, AND SUSPENSE. THIS ENERGY- FILLED PLOT WILL DRAW YOU INTO THE ACTION. Brian, a brilliant scientist, is run off the road, badly injured, and taken to a nearby hospital only to be operated on by a naturalized Iranian brain surgeon who inserts a chip into his brain to steal the secrets about the laser project he has been working on at the Livermore Laboratories. Realizing something sinister was happening to him, Brian bolted from the hospital with a section of his skull still missing. By then, the FBI became involved and attempted to thwart the conspiracy, but in doing so they endanger Brian’s life. This suspense-filled plot continues to unfold, requiring his brother to choose between living a quiet life or joining the fracas to rescue his brother from eventual death by the Iranians.

Looking for heart-racing romance and high-stakes suspense? Want stories filled with life-and-death situations that cause sparks to fly between adventurous, strong women and brave, powerful men? Harlequin® Romantic Suspense brings you all that and more with four new full-length titles for one great price every month! COLTON HOLIDAY LOCKDOWN (The Coltons: Return to Wyoming) By C.J. Miller To save Christmas in Dead River, Dr. Rafe Granger is working overtime to cure the deadly virus quarantining his hometown—while fighting his attraction to nurse Gemma Colton. But when someone sabotages their research, can this reformed bad boy win the day and get the good girl? THE MANSFIELD RESCUE (The Mansfield Brothers) By Beth Cornelison Falling for smoke jumper Amy Robinson is the last thing grieving widower Grant Mansfield has in mind. But when his daughter is kidnapped, Grant and Amy must work together to save his little girl. Now, if only he’ll let Amy rescue his lonely heart… LETHAL LIESbr>By Lara Lacombe With his cover blown, agent Alexander goes on the run with the alluring Dr. Jillian Mahoney. Yet with the FBI and a dangerous gang after them, separating the lies from the truth becomes a matter of the heart. LONE STAR SURVIVOR By Colleen Thompson When "soldier" Ian Rayford returns from the dead, he can't remember anything but his former fiancée—PTSD psychologist Andrea. But when someone from Ian’s hidden past targets Andrea, spy secrets become deadly secrets!

This can be your turning point. God can take the hardest places in your life - the things you never thought you’d overcome - and heal you and set you free so you can use your story to help other people discover their own abundant life. The message of this book is simple: You can be healed and overcome. You can walk in freedom. Through the power of the Holy Spirit and the work that Jesus did at the cross, you don’t have to stay trapped in your pain and heartache. No person is doomed to repeat the cycles of the past. You can choose, as I did so many years ago, to start your own journey to healing and freedom and start really living the abundant life Jesus has for you. Are you ready? Let’s get started.

This book is written for those among us who have weathered life’s storms, yet sense a nagging emptiness in their spiritual well-being. Lenten Reflections: From the Desert to the Resurrection is written for those of us who want to be more spiritual. It is divided into four parts. Part One sets the framework for a treatment of the study of our salvation. It is devoted to the historical roots of Lent, its purpose, and its theology. To that end, this section also provides the reader with an overview of the creation story, a discussion of evil and sin, and a summary of the Trinity and the incarnation. Part Two sets the stage for an initial reflection on Lent, while Part Three introduces the disciplines needed to successfully pass through the desert to spiritual wholeness. Four seminal questions are posed: Where are we? What are we? Who are we? Why are we? Answers to these questions set the stage for what many spiritual masters call the purgative way, in which the Twelve-Step Program of Alcoholic Anonymous is suggested as a framework to one’s first steps into spiritual wholeness. At some point in their spiritual journey, the reader moves into what these same spiritual masters call the illuminative and unitive ways. Part Four is entitled “The Agony and Exultation.” Here, we join Jesus on the road to Calvary, where he is crucified. We know a mysterious joy as he rises from the tomb. We end our reflections with his departure from his disciples, the coming of the Paraclete, and a new understanding of the meaning behind Jesus’ sacrifice and life on earth.