Benchmarking Concepts And Cases

In today s competitive world where businesses are constantly scouting for new management tools to retain the cutting edge and stay on at the frontier, benchmarking as one such tool, has not lost its sheen or popularity. Year after year, it has been rated

Develops a specific benchmarking methodology relevant to international tourism destinations. This book evaluates different approaches to benchmarking, and their application within tourism destinations. The book considers organization benchmarking - performance evaluation of a particular organization and its departments - and destination benchmarking, which involves all elements such as transport services, airport services, accommodation, leisure and sport, hospitality and local attitudes.

Measure and improve your company's performance This book is a practical and accessible guide to understanding and implementing benchmarking, providing you with the essential information and saving time. In 50 minutes you will be able to: • Understand the different types of benchmarking and choose the best one for your company • Catch up with the competition by comparing their processes to your own and identifying the best practices • Use your results to make concrete improvements to your processes and procedures ABOUT 50MINUTES.COM | Management & Marketing 50MINUTES.COM provides the tools to quickly understand the main theories and concepts that shape the economic world of today. Our publications are easy to use and they will save you time. They provide elements of theory and case studies, making them excellent guides to understand key concepts in just a few minutes. In fact, they are the starting point to take action and push your business to the next level.

Packed with dramatic case studies, this step-by-step guide shows managers how to adopt the seminal benchmarking techniques revolutionizing quality at companies like Federal Express, AT&T, and other industry leaders. Features timesaving tips, evaluation charts, graphs, ethics, and antitrust guidelines. 50 illus.

Presents 27 real-life case studies of successful benchmarking investigations from around the world. Using examples from the manufacturing, service, nonprofit, government and education sectors, this book demonstrates that learning from others, is one of the most efficient ways to improve performance.

Begins with definitions of what to benchmark and ends with a stimulating real case study where a benchmarking project was conducted by observing all the necessary rules and with total adherence to the various protocols.

With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies are turning to benchmarking as a means of setting goals and measuring performance against the products, services and practices of other organizations that are recognized as leaders. The Benchmarking Book is an indispensable guide to process improvement through benchmarking, providing managers, practitioners and consultants with all the information needed to carry out effective benchmarking studies. Covering everything from essential theory to important considerations such as project management and legal issues, The Benchmarking Book is the ideal step-by-step guide to assessing and improving your company’s processes and performance through benchmarking.

This book serves as both a textbook and handbook on the benchmarking of systems and components used as building blocks of modern information and communication technology applications. It provides theoretical and practical foundations as well as an in-depth exploration of modern benchmarks and benchmark development. The book is divided into two parts: foundations and applications. The first part introduces the foundations of benchmarking as a discipline, covering the three fundamental elements of each benchmarking approach: metrics, workloads, and measurement methodology. The second part focuses on different application areas, presenting contributions in specific fields of benchmark development. These contributions address the unique challenges that arise in the conception and development of benchmarks for specific systems or subsystems, and demonstrate how the foundations and concepts in the first part of the book are being used in existing benchmarks. Further, the book presents a number of concrete applications and case studies based on input from leading benchmark developers from consortia such as the Standard Performance Evaluation Corporation (SPEC) and the Transaction Processing Performance Council (TPC). Providing both practical and theoretical foundations, as well as a detailed discussion of modern benchmarks and their development, the book is intended as a handbook for professionals and researchers working in areas related to benchmarking. It offers an up-to-date point of reference for existing work as well as latest results, research challenges, and future research directions. It also can be used as a textbook for graduate and postgraduate students studying any of the many subjects related to benchmarking. While readers are assumed to be familiar with the principles and practices of computer science, as well as software and systems engineering, no specific expertise in any subfield of these disciplines is required.