Beyond Good Beyond Great To Legendary Customer Service

A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a customer service legend!

In this book, Sharda S. Nandram and Karel J. Samsom, entrepreneurial researchers at Nyenrode Business University, explore entrepreneurship through the lens of human behaviour. The study presents personal stories of 60 entrepreneurs and entrepreneurial executives, from CEOs to creative leaders in the public sector. The book shows how mutually beneficial results can occur when the pursuit of profit is balanced with the interdependent needs of individuals, the community and the planet.

Beyond the Legend is the authorised biography of William (Bill) Speakman,who was awarded one of only four Victoria Crosses for action in the Korean War. It covers his sometimes controversial life, from his childhood in Altrincham, Cheshire, to his later life in South Africa – about which little has been known previously. Authors Derek Hunt and John Mulholland also explore the myth of the ‘beer bottle VC’ (in which Speakman was said to have fended off the Chinese Communist Army by throwing empty beer bottles at them after they ran out of grenades), bringing to light what really happened on United Hill in November 1951. Speakman held the attacking Chinese army at bay for over four hours and led a final charge that allowed his company to withdraw from the hill. After Korea, he saw active service in Malaya, Borneo and Aden before retiring from the army, with the rank of sergeant, in 1968. Bill Speakman is one of only two surviving VC holders of the British Army and a true British hero.

“My problems are new, my psychological horizon frighteningly comprehensive, my language bold and clear; there may well be no books written in German which are richer in ideas and more independent than mine”. – Nietzsche`s Letter to Carl Fuchs (14 December 1887). Friedrich Wilhelm Nietzsche was a German philosopher, cultural critic, composer, poet, and philologist whose work has exerted a profound influence on modern intellectual history. Nietzsche's writing spans philosophical polemics, poetry, cultural criticism, and fiction while displaying a fondness for aphorism and irony. Homer and the Classical Philology On the Future of Our Educational Institutions The Greek State and Other Fragments The Relation Between a Schopenhauerian Philosophy and a German Culture Homer’s Contest The Birth of Tragedy On Truth and Lies in a Nonmoral Sense Philosophy in the Tragic Age of the Greeks Thoughts Out of Season Human, All Too Human The Dawn of Day The Joyful Wisdom Thus Spoke Zarathustra Beyond Good and Evil The Genealogy of Morals The Case of Wagner The Twilight of the Idols The Antichrist Nietzsche Contra Wagner The Will to Power We Philologists The Poems of Friedrich Nietzsche The Autobiography Ecce Homo

Marianna, orphaned in a raid on her village, is raised in secret by Merlin and trained in the ways of the druids. Through Merlin she watches the young Mordred as he grows to manhood and falls prey to his mother's scheme to steal King Arthur's throne. After the battle in which both Arthur and Mordred are believed to have perished. Marianna saves Mordred from death and sets them both on a journey to a new and happy life, that is until Morgan Le Faye discovers that Mordred is still alive.

In The Legend of the Anti-Christ, Stephen Vicchio offers a concise and historical approach to the history of the idea of the Anti-Christ, including precursors to the idea, the development of the idea in the New Testament, as well as the understandings of the legend of the Anti-Christ in the history of Christianity. Vicchio also raises the question of why there is so much emphasis in the modern world about the idea.

We belong to a gullible, partly delusional/hallucinating, self-destructive species: Homo sapiens. First, we create the conditions for global catastrophes including epidemics by following unsustainable policies, and then, as we are hit—as the COVID-19 pandemic shows—we react often too late, confused and short-sighted. Hence, we badly need a new, evolved global vision/mission to steer away from our innate and self-destructive shortcomings and flaws. This book includes two parts. Book One tells my true/legendary story with the Green Man, describing how such a vision/mission was conceived. Book Two describes a tour de force beyond Homo sapiens’s current wisdom, ultimate meaning, and fixed destiny, leading to the abovementioned new, evolved vision for a future civilization, which will focus on saving us from ourselves.

Whom the gods would destroy they first make mad… Humans and mers have reinstated an alliance long abandoned, and the sea demons no longer threaten the Bahamas. The underwater civilizations are at peace for the first time in millennia. Then a devastating plague returns to devastate the submerged cities, turning mers into insane, ravening beasts. A plague that invariably ends in death. Legend says a cure lies hidden somewhere in a secret cave, and newlyweds David and Faryn set off with their friends to find it. Only then is the true source of the disease revealed—an evil being as old as time whose hatred of the mers will only be satisfied when their entire civilization has been destroyed.