Building Essential Skills In The Workplace

This case study on Building Essential Skills in the Workplace highlights the Workplace Learning Program at Billiton Diamonds Inc., a highly successful workplace education program that has benefited both workers and the company and that continues to expand.

This case study on Building Essential Skills in the Workplace highlights the Workplace Learning Program at Billiton Diamonds Incorporated, a highly successful workplace education program that has benefited both workers and the company and that continues to expand.

SCANS-correlated material integrates basic skills within functional, realistic workplace contexts. Level One focuses on using forms and Level Two highlights obtaining information and using resources. Sample exercises enhance students' performance with completing purchase orders, calculating sales tax, revising a schedule, balancing a cash drawer, and more. The teacher's guide offers lesson-by-lesson activities and resources that correlate to SCANS and CASAS programs.

Presents the findings of a three-year ASTD/U.S. Department of Labor nationwide study on how to develop a skilled workforce capable of meeting today's business requirements. Explains how to implement training programs that develop the new basic skills workers will need.

This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, youll be able to develop the vocabulary and vocational skills you need to become successful; improve your reading and oral communication skills; enhance your thinking and problem solving skills; boost your spelling and phonics skills. The workbooks ninety-two exercises help you build work-specific skills and job related vocabulary. Master your understanding of almost three hundred words with easy-to-follow exercises such as reading comprehension, applying the meaning, filling in the blanks, and more. Youll also find fun activities such as word searches, crosswords, and analogies. In addition to learning a robust customer service vocabulary, youll also apply synonyms and antonyms that will help you in a customer service environment. Get your career on the fast track or, if you are a teacher, find an important resource so your students can learn the skills that matter most with Essential Skills: Customer Service Vocabulary Building Workbook.