Business Process Outsourcing Relationships In Swiss Banking

The outsourcing market, especially Business Process Outsourcing (BPO), is growing every year. For decades, companies have successfully used outsourcing to generate significant savings. However, discussions with any employee will reveal some resentment of outsourcing. The aim of the study has been first to improve the understanding of some salient difficulties in Business Process Outsourcing relationships, with special reference to the perceived challenges of managing and monitoring Service Legal Agreements in Swiss banking, and second to assist outsourcing banks and service providers in formulating and managing their outsourcing contracts. The study was designed to obtain, through interviews, descriptions and perceptions of experts in Swiss Banking Business Process Outsourcing. Given the nature of the topic but also because of practical constraints, the investigator elected to use a qualitative, interpretative, social constructionist research framework. An extensive review of the literature revealed that a variety of definitions of in- and out-sourcing exist. Some of these terms were used in academic writings and the business press interchangeably and had to be defined. Twenty-two practitioners were interviewed. The data were analysed and interpreted with the help of qualitative analysis software (NVivo). Subsequently, I compared my findings with those of the literature reviewed. Furthermore, a gap in the literature, namely that it generally does not deal with the perceived quality of the relationship, could be addressed and practical approaches for managing BPO relationships are suggested.

Inhaltsangabe:Introduction: The global banking sector is currently undergoing fundamental changes. Banks face new challenges created by socio-economic and political developments and the potential of new information and communication technologies. Competition has risen to formerly unknown levels and active management of costs has become an ongoing tasks. Unlike the manufacturing industries most banks still cover large parts of their value chain by themselves. Lead by Anglo-Saxon institutes global banks have started in recent years to use the advantages of globalization by splitting up their value chains and by offshoring selected functions to countries offering wage differentials. According to experts banks have just started to create their global sourcing model, so that the offshoring volume is projected to increase further. While most banks have started their offshoring initiatives with IT functions, business process offshoring and even knowledge process offshoring have now become the main drivers of the move to the key offshoring locations like India, China and Eastern Europe. Banks from Switzerland have been spectators to the global move towards a global delivery model for many years. Only its two large global banks - UBS and Credit Suisse - have started offshoring initiatives yet trying to catch up with their global competitors. They face challenges especially from the legal and regulatory side, which are specific to offshoring from Switzerland, and have to balance cost discipline with keeping the high standards in quality, security and confidentiality, which are the base for the high reputation of the Swiss banking market. Inhaltsverzeichnis:Table of Contents: 1.Introduction5 1.1Current Situation5 1.2Objective5 1.3Structure of Analysis6 2.Business Process Offshoring9 2.1Definition of relevant terms9 2.2Organizational options10 2.3Main offshoring locations13 3.Offshoring by banks17 3.1Drivers for market growth in business process offshoring17 3.2Benefits18 3.2.1Cost savings18 3.2.2Access to new talent pools20 3.2.3Market access20 3.2.4Process optimization21 3.2.5Further benefits21 3.3Risks21 3.4Potential business processes for offshoring23 3.4.1Criteria for selecting processes23 3.4.2Processes offshored by banks24 3.5Strategic options for banks25 4.Specific challenges for offshoring banking processes from Switzerland28 4.1Legal restrictions to offshoring from Switzerland28 4.2Regulatory restrictions to offshoring [...]

The objective of this e-book is to try to clarify the connection between the notions of goal and business process. The issue is a follow-up to the discussions at the Workshop on Goal-Oriented Business Process Modelling held in London on 2 September 2002. The papers cover a wide spectrum of topics, related to the notions of goals in the business process domain.

This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. * Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Shows managers how a BPO strategy can save the company money and create jobs domestically. * Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.

The asset management, and more specifically the mutual fund industry, is facing major strategic challenges. Although the market is growing overall, its growth attracts a steady stream of new entrants and new products that jeopardize the position and profitability of (large) incumbent firms. In order to cope with this setting, Andreas Mattig focuses on a holistic market model to sketch the mutual fund industry structure. This allows to propose a new measurement approach and to track the industrial dynamics. Based on these theoretical contributions, he concentrates on governance aspects and moulds the results into a practice-oriented strategic framework.

Seminar paper from the year 2005 in the subject Business economics - Banking, Stock Exchanges, Insurance, Accounting, grade: 1,3, European Business School - International University Schloß Reichartshausen Oestrich-Winkel (Supply Management Institute, Lehrstuhl fuer Supply Management und Logistik), language: English, abstract: Business Process Outsourcing (BPO) is one of the current major developments in the European economy. For many companies, it is a possibility for establishing a new pres-ence in a different industry or branch. One example for this trend is the fact that Kienbaum Management Service GmbH offers BPO services in the field of document logistics. Besides establishing a new presence in new markets, BPO also leads to significant cost reductions and quality of service improvements. Therefore it is an important strategic tool for the European financial sector which has experienced increasing costs and shrinking margins during the last ten years. This seminar paper focuses principally on BPO in the European financial sector. Therefore, other industries are only relevant in comparisons with the European financial sector. To highlight the current European de-velopment from diversified banks to specialized financial institutions, transaction bank-ing is explained as one of the specialized banking forms with the highest growth rate during the next years. An emphasis is also set in this paper on document logistics in the European financial sector and BPO possibilities in this field. The field of document lo-gistics in the financial sector is not heavily researched. Therefore academic publications in this field are of high interest for the academic community as well as for professionals managing document logistics. After a foreword in chapter one, chapters two and three focus on the introduction to the European financial sector and BPO and include basic definitions. After that, chapter four includes the main part of this seminar paper and puts an emphasis on

This book attempts to synthesize what is known about information systems (IS) outsourcing by dividing the subject into six interrelated parts. It contains an excellent collection of high-quality articles on information systems outsourcing and examples of successful outsourcing in organizations through empirical surveys and case studies. It also offers new insights into hot topics such as information technology offshoring.

Business Process Outsourcing (BPO) is becoming the new revolutionas company's of all sizes are seeking to take advantage of thissource of competitive advantage. This book provides a step-by-step approach to understanding theapplication of Business Process Outsourcing, assessing the BPOopportunity in the company, and then managing the transition toBPO. It serves as a guide to implementing BPO and as a referencesource to solving the variety of issues that may arise during a BPOinitiative. Each chapter features a case study, insight from apractitioner, focus on how BPO affects people, and ethicalconsiderations. * Discusses both the how and why of business process outsourcingwith a straightforward "how to" approach. * Provides managers with the tools to analyse the BPO opportunitiesfor their own firms, as well as techniques and strategies formanaging a BPO initiative. * Empowers businesses of all sizes to take advantage of thisall-encompassing business revolution.