Canadian Consumer Handbook Electronic Resource Being A Wise Consumer Means Being Informed

This handbook offers information and advice for consumers to help them gain knowledge about consumer rights, make informed decisions, and protect against unscrupulous dealers. It begins with some general information on how to complain effectively and then presents consumer tips on such matters as intelligent buying, collection agencies, contracts, protecting consumer privacy, door-to-door sales, electronic commerce, avoiding fraud, home renovations, mail order purchases, misleading advertising, pyramid schemes, telemarketing, refund and exchange, warranties, and deceptive or unfair business practices. The handbook concludes with a directory of organizations of interest in the following categories: consumer affairs offices, other governmental contacts, consumer groups, better business bureaus, automobiles, financial services, energy and utilities, credit, the home, and health and food. Includes index.

Being a wise consumer means being informed. This handbook offers tips, questions and advice on consumers' rights, along with contacts for help with common problems.

This CD and brochure package offers information to help consumers make informed decisions.

Federal, provincial and territorial consumer affairs ministers have combined their efforts to produce this reference tool. The handbook offers information and advice to help consumers make informed decisions, protect against unscrupulous dealers and learn about their rights in the marketplace. In addition, contact information is available for follow-up in each jurisdiction.

Leading and Managing in Canadian Nursing, First Edition offers an innovative approach to leadership and managing by merging theory, research, and practical application to better prepare students for their transition to the practice environment. This cutting-edge text is organized around the issues that are central to the success of Canadian nurses in today's constantly changing health care environment, including cultural diversity, resource management, advocacy, patient safety, delegation, and communication. Separate chapters on legal and ethical issues emphasize the importance of each within the Canadian context. Privacy Protection and Freedom of Information Act outline key considerations for nursing practice in Canada. Canadian research examples highlight current findings in health science research. Photos throughout the book maintain a contemporary and visually appealing look and feel. Separate chapters on key topic areas such as cultural diversity, delegation, managing information and technology, legal and ethical issues, and many more. Canadian health care system and health care funding model provide a foundational understanding of the Canadian context Eye-catching full-colour design helps engage and guide students through each chapter. UNIQUE! Each chapter opens with A Challenge, where practicing nurse leaders/managers offer their real-world views of a concern related in the chapter, encouraging students to think about how they would handle the situation. UNIQUE! A Solution closes each chapter with an effective method to handle the real-life situation presented in A Challenge, and demonstrates the ins and outs of problem-solving in practice. Numbered exercises challenge students to think critically about concepts in the text and apply them to real-life situations. Canadian cultural diversity highlighted throughout illustrates real-world scenarios Research and Literature Perspective boxes summarize timely articles of interest and point out their relevance and applicability to practice. The Evidence boxes in each chapter summarize relevant concepts and research from nursing/business/medicine literature. Theory boxes highlight and summarize pertinent theoretical concepts related to chapter content. Chapter Checklists provide a quick summary of key points and serve as a handy study tool. End-of-chapter Tips offer guidelines for applying information presented in the chapter. Glossary alphabetically lists and defines all the boldfaced key terms from the chapters.