Canadian Consumer Handbook Text Large Print

Being a wise consumer means being informed. This handbook offers tips, questions and advice on consumers' rights, along with contacts for help with common problems.

This CD and brochure package offers information to help consumers make informed decisions.

This handbook offers information and advice for consumers to help them gain knowledge about consumer rights, make informed decisions, and protect against unscrupulous dealers. It begins with some general information on how to complain effectively and then presents consumer tips on such matters as intelligent buying, collection agencies, contracts, protecting consumer privacy, door-to-door sales, electronic commerce, avoiding fraud, home renovations, mail order purchases, misleading advertising, pyramid schemes, telemarketing, refund and exchange, warranties, and deceptive or unfair business practices. The handbook concludes with a directory of organizations of interest in the following categories: consumer affairs offices, other governmental contacts, consumer groups, better business bureaus, automobiles, financial services, energy and utilities, credit, the home, and health and food. Includes index.

The Canadian edition of The Little Black Book of Scams is a compact and easy to use reference guide filled with information Canadians can use to protect themselves against a variety of common scams. It debunks common myths about scams, provides contact information for reporting a scam to the correct authority, and offers a step-by-step guide for scam victims to reduce their losses and avoid becoming repeat victims. Consumers and businesses can consult The Little Black Book of Scams to avoid falling victim to social media and mobile phone scams, fake charities and lotteries, dating and romance scams, and many other schemes used to defraud Canadians of their money and personal information.