Challenges Of Managing Information Quality In Service Organizations

"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information"--Provided by publisher.

"This book presents cases on theory, research, and practice in the areas of technology transfer, innovation, and commercialization, offering illustrations and examples of entrepreneurial successes and pitfalls in university, industry, government, and international settings"--Provided by publisher.

Technologies such as the Internet and mobile commerce bring with them ubiquitous connectivity, real-time access, and overwhelming volumes of data and information. The growth of data warehouses and communication and information technologies has increased the need for high information quality management in organizations. Information Quality Management: Theory and Applications provides solutions to information quality problems becoming increasingly prevalent.Information Quality Management: Theory and Applications provides insights and support for professionals and researchers working in the field of information and knowledge management, information quality, practitioners and managers of manufacturing, and service industries concerned with the management of information.

Entity Resolution and Information Quality presents topics and definitions, and clarifies confusing terminologies regarding entity resolution and information quality. It takes a very wide view of IQ, including its six-domain framework and the skills formed by the International Association for Information and Data Quality {IAIDQ). The book includes chapters that cover the principles of entity resolution and the principles of Information Quality, in addition to their concepts and terminology. It also discusses the Fellegi-Sunter theory of record linkage, the Stanford Entity Resolution Framework, and the Algebraic Model for Entity Resolution, which are the major theoretical models that support Entity Resolution. In relation to this, the book briefly discusses entity-based data integration (EBDI) and its model, which serve as an extension of the Algebraic Model for Entity Resolution. There is also an explanation of how the three commercial ER systems operate and a description of the non-commercial open-source system known as OYSTER. The book concludes by discussing trends in entity resolution research and practice. Students taking IT courses and IT professionals will find this book invaluable. First authoritative reference explaining entity resolution and how to use it effectively Provides practical system design advice to help you get a competitive advantage Includes a companion site with synthetic customer data for applicatory exercises, and access to a Java-based Entity Resolution program.

This book focuses on one of the major challenges of the newly created scientific domain known as data science: turning data into actionable knowledge in order to exploit increasing data volumes and deal with their inherent complexity. Actionable knowledge has been qualitatively and intensively studied in management, business, and the social sciences but in computer science and engineering, its connection has only recently been established to data mining and its evolution, ‘Knowledge Discovery and Data Mining’ (KDD). Data mining seeks to extract interesting patterns from data, but, until now, the patterns discovered from data have not always been ‘actionable’ for decision-makers in Socio-Technical Organizations (STO). With the evolution of the Internet and connectivity, STOs have evolved into Cyber-Physical and Social Systems (CPSS) that are known to describe our world today. In such complex and dynamic environments, the conventional KDD process is insufficient, and additional processes are required to transform complex data into actionable knowledge. Readers are presented with advanced knowledge concepts and the analytics and information fusion (AIF) processes aimed at delivering actionable knowledge. The authors provide an understanding of the concept of ‘relation’ and its exploitation, relational calculus, as well as the formalization of specific dimensions of knowledge that achieve a semantic growth along the AIF processes. This book serves as an important technical presentation of relational calculus and its application to processing chains in order to generate actionable knowledge. It is ideal for graduate students, researchers, or industry professionals interested in decision science and knowledge engineering.

The Data Quality Assessment Framework shows you how to measure and monitor data quality, ensuring quality over time. You’ll start with general concepts of measurement and work your way through a detailed framework of more than three dozen measurement types related to five objective dimensions of quality: completeness, timeliness, consistency, validity, and integrity. Ongoing measurement, rather than one time activities will help your organization reach a new level of data quality. This plain-language approach to measuring data can be understood by both business and IT and provides practical guidance on how to apply the DQAF within any organization enabling you to prioritize measurements and effectively report on results. Strategies for using data measurement to govern and improve the quality of data and guidelines for applying the framework within a data asset are included. You’ll come away able to prioritize which measurement types to implement, knowing where to place them in a data flow and how frequently to measure. Common conceptual models for defining and storing of data quality results for purposes of trend analysis are also included as well as generic business requirements for ongoing measuring and monitoring including calculations and comparisons that make the measurements meaningful and help understand trends and detect anomalies. Demonstrates how to leverage a technology independent data quality measurement framework for your specific business priorities and data quality challenges Enables discussions between business and IT with a non-technical vocabulary for data quality measurement Describes how to measure data quality on an ongoing basis with generic measurement types that can be applied to any situation

Information is currency. Recent studies show that data quality problems are costing businesses billions of dollars each year, with poor data linked to waste and inefficiency, damaged credibility among customers and suppliers, and an organizational inability to make sound decisions. In this important and timely new book, Danette McGilvray presents her “Ten Steps approach to information quality, a proven method for both understanding and creating information quality in the enterprise. Her trademarked approach—in which she has trained Fortune 500 clients and hundreds of workshop attendees—applies to all types of data and to all types of organizations. * Includes numerous templates, detailed examples, and practical advice for executing every step of the “Ten Steps approach. * Allows for quick reference with an easy-to-use format highlighting key concepts and definitions, important checkpoints, communication activities, and best practices. * A companion Web site includes links to numerous data quality resources, including many of the planning and information-gathering templates featured in the text, quick summaries of key ideas from the Ten Step methodology, and other tools and information available online.

This book, Proceedings of the ICR ́22 International Conference on Innovations in Computing Research, provides an essential compilation of relevant and cutting-edge academic and industry work on key computer and network security, smart cities, smart energy, IoT, health informatics, biomedical imaging, data science and computer science and engineering education topics. It offers an excellent professional development resource for educators and practitioners on the state-of-the-art in these areas and contributes towards the enhancement of the community outreach and engagement component of the above-mentioned areas. Various techniques, methods, and approaches adopted by experts in these fields are introduced. This book provides detailed explanation of the concepts that are pertinently reinforced by practical examples, and a road map of future trends that are suitable for innovative computing research. It is written by professors, researchers, and industry professionals with long experience in these fields to furnish a rich collection of manuscripts in highly regarded topics that have not been creatively compiled together before. This book can be a valuable resource to university faculty, students to enhance their research work and as a supplement to their courses in these fields, researchers, and industry professionals. Furthermore, it is a valuable tool to experts in these areas to contribute towards their professional development efforts.