Civility At Work

"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule "A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

Most people would agree that thoughtful behavior and common decency are in short supply, or simply forgotten in hurried lives of emails, cellphones, and multi-tasking. In Choosing Civility, P. M. Forni identifies the twenty-five rules that are most essential in connecting effectively and happily with others. In clear, witty, and, well...civilized language, Forni covers topics that include: * Think Twice Before Asking Favors * Give Constructive Criticism * Refrain from Idle Complaints * Respect Others' Opinions * Don't Shift Responsibility and Blame * Care for Your Guests * Accept and Give Praise Finally, Forni provides examples of how to put each rule into practice and so make life-and the lives of others-more enjoyable, companionable, and rewarding. Choosing Civility is a simple, practical, perfectly measured, and quietly magical handbook on the lost art of civility and compassion. “Insightful meditation on how changing the way we think can improve our daily lives. ... A deft exploration that urges us to think before speaking.” —Kirkus, Starred Review

Two White House Social Secretaries offer “an essential guide for getting along and getting ahead in our world today…by treating others with civility and respect. Full of life lessons that are both timely and timeless, this is a book that will be devoured, bookmarked, and read over and over again” (John McCain, United States Senator). Former White House social secretaries Lea Berman, who worked for Laura and George Bush, and Jeremy Bernard, who worked for Michelle and Barack Obama, have learned valuable lessons about how to work with people from different walks of life. In Treating People Well, they share tips and advice from their own moments with celebrities, foreign leaders, and that most unpredictable of animals—the American politician. Valuable “guidance for finding success in both personal and professional relationships and navigating social settings with grace” (BookPage), this is not a book about old school etiquette. Berman and Bernard explain the things we all want to know, like how to walk into a roomful of strangers and make friends, what to do about a colleague who makes you dread work each day, and how to navigate the sometimes-treacherous waters of social media. Weaving “practical guidance into entertaining behind-the-scenes moments…their unique and rewarding insider’s view” (Publishers Weekly) provides tantalizing insights into the character of the first ladies and presidents they served, proving that social skills are learned behavior that anyone can acquire. Ultimately, “this warm and gracious little book treats readers well, entertaining them with stories of close calls, ruffled feathers, and comic misunderstandings as the White House each day attempts to carry through its social life” (The Wall Street Journal).

Workplace Civility Matters! In fact workplace civility is such a significant and necessary conversation that I have created the Workplace Civility Matters(c) program which is a successful organizational approach to build and sustain a healthy culture and a civil workplace. Workplace Civility Matters and you have the power to do something about it! Understanding what causes the deviant workplace behaviors, and then committing to counteract the behavior on an individual and organizational level is within your grasp. Let's Get Civil In The Workplace begins by presenting the idea that our work life offers independent value for workers, beyond the basics of shelter, sustenance, and survival. We recognize that each worker aspires to perform his work in harmony with his surroundings, and with his fellow workers. However, in recent years, we have come to understand that, regardless of trade or profession, it is not a common truth that today's workplace offers the same degree of harmony to each and every worker. What we do know is that uncivil behaviors found within the greater society have taken hold within the contemporary workplace. The book examines the impact that uncivil behaviors have on our workplaces and within our work lives. The book also explores the emotional, professional, social, and spiritual toll that workplace incivility has on each of us at a very personal level, as well as on our work life, our family and our friends. For each of us who have witnessed or endured a work life disrupted by uncivil behavior, this book serves as our declaration of war. We are no longer willing to accept workplace incivility in our businesses and organizations! Let's Get Civil In The Workplace offers more than an explanation of how we arrived at our current uncivil circumstance. The book, presented in three parts, offers a series of solutions and strategies to combat workplace incivility and build and sustain a civil workplace: Firstly, the book presents an explanation of the rise of deviant workplace behaviors because of four shifts in our contemporary world. The four shifts can be understood as a consequence of broader social changes, decline in trust as a universal value, changes in the workplace as a result of global markets, and finally changes in demands and expectations experienced by contemporary workers. Secondly, the book presents the antithesis of workplace incivility, to illustrate workplace civility, as a preferred organizational behavior, and we then explore multiple strategies that employees can execute towards creating a civil workplace. Thirdly, the book presents six overarching strategies that an organization can employ from a corporate perspective to develop and execute a framework for building and sustaining a civil workplace. The corporate approach to building a civil organization is centered on 1. Surveying and assessing the prevalence and impact of workplace incivility, 2. Building civility as a leadership behavior into your corporate strategy, 3. Introducing civility as a cultural norm to your workforce through keynote speakers, seminars, and presentations at small group and organization-wide events, 4. Developing and present experiential workshops to address and resolve group issues around workplace incivility, 5. Appoint and train civility ambassadors to help organizations and work groups build positive cultures, and 6. Develop individual and group executive coaching programs to address specific issues around deviant workplace behaviors.

This book will arm you with the information and guidance you need to successfully navigate your way through the turmoil of dealing with workplace bullying and the managers who may deny your experiences are genuine. It provides the real facts and real, practical tools you can use to make real change – and end the bullying in your workplace.

Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work. Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.

Winner of the Everett Lee Hunt Award 2014. Winner of the NCA Clifford G. Christians Ethics Research Award 2013 from the Carl Couch Center for Social and Internet Research The crisis of incivility plaguing today's workplace calls for an approach to communication that restores respect and integrity to interpersonal encounters in organizational life. Professional civility is a communicative virtue that protects and promotes productivity, one's place of employment, and persons with whom we carry out our tasks in the workplace. Drawn from the history of professions as dignified occupations providing valuable contributions to the human community, an understanding of civility as communicative virtue, and MacIntyre's treatment of practices, professional civility supports the «practice» of professions in contemporary organizations. A communicative ethic of professional civility requires attentiveness to the task at hand, support of an organization's mission, and appropriate relationships with others in the workplace. Professional civility fosters communicative habits of the heart that extend beyond the walls of the workplace, encouraging a return to the service ethic that remains an enduring legacy of the professions in the United States.

In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility. In case you were not aware, research focusing on both Canadian and U.S. companies shows that a whopping 98% of people polled have experienced uncivil behavior on the job. And, according to the fourth annual study on Civility in America: A Nationwide Survey, conducted by global public relations firm Weber Shandwick and public affairs firm Powell Tate in partnership with KRC Research, civility in America continues to erode. This year’s study found that 70% of the Americans believe incivility has reached crisis proportions. Alarmingly, 81% of the Americans think that incivility is leading to an increase in violence at work. Notably, 80% of the people are dissatisfied with their jobs. Increasingly, people are choosing employers who understand that civility is good business. In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility.