Co Design Volume Iii

Working in complex systems brings fresh challenges to leaders, managers, consultants, and those involved in their education. This book (the third in a series of three) introduces a set of practices that will help you develop confidence and strength in working in new ways across boundaries. We know intuitively that when we move outside our organizational boundaries, we need new ways of practicing that will respond to the needs of others and shape the emerging future. Each chapter focuses on a specific practice and explains what it looks like, why it is relevant, and how to integrate it into your work. Questions for reflection and suggested activities offer ideas for immediate action. The format invites the reader to pick a chapter or two when it feels like a good time to engage with professional development. The material is also suitable for discussion with colleagues as part of team development. The practical, applied nature of this book means that it can be used in many different ways to spark ideas and stimulate new ways of working as individuals and collectively. Leaders in complex systems will grow in confidence and expand their practice repertoire as they engage with the material in this volume.

This book is about understanding the nature of design and organization in complex living systems. Design is everywhere in our lives—but the nature of complex systems means that few people feel empowered or equipped to design better futures. Although the places we live are full of material objects, they only become meaningful as they are used and experienced by people. The author looks at design as a way of thinking and acting. Design becomes an open-ended conversation with the world around us. The text is also about the shifting social relations of design—moving from an emphasis on individual engineers and designers toward the participatory process of making sense of tools to improve our lives: we call this process co-design.

This book includes a deep-dive into the mindsets and methods of Co-design. It draws on the authors' experience across Australia and New Zealand, as well as design, trauma-informed practice, collective learning and social movements.

Although co-design has been practised in new service and product development for some years, it has only recently begun to appear in the burgeoning field of social innovation. It appears to be well-attuned to this new context, offering as it does an open-ended relational process to generate novel solutions to problems whose very definition seems to escape more conventional approaches. However, even less research attention has been paid to co-design than to social innovation. This book explores the potential of co-design as a social innovation process. It reviews the diverse theoretical and disciplinary foundations on which co-design is based. It proposes a framework for understanding co-design as a cohesive practice across the extremely broad scope of its potential applications. It explores appropriate approaches to governance and evaluation of co-design initiatives and outlines the key issues and limitations on its use. Although it is intended to provide a robust theoretical basis for researching co-design initiatives, it will also be of interest to anyone who is contemplating putting co-design into practice.

Volume II of this series discusses the technology used to implement a big data analysis capability within a service-oriented organization. It discusses the technical architecture necessary to implement a big data analysis capability, some issues and challenges in big data analysis and utilization that an organization will face, and how to capture value from it. It will help readers understand what technology is required for a basic capability and what the expected benefits are from establishing a big data capability within their organization.

Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also by providing information to the service provider to create a more personalized service experience. Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing number of alternatives for designing service processes and determining who performs the various service tasks, service performance outcomes are increasingly dependent on the knowledge, skills, and abilities—that is, capabilities—of both service providers and customers. Thus, the book concludes with approaches to unlock these capabilities–and further boost value co-creation.

This title serves as an introduction ans reference for the field, with the papers that have shaped the hardware/software co-design since its inception in the early 90s.

This volume will assist readers in fitting big data analysis into their service-based organizations. Volume I of this two-volume series focuses on the role of big data in service delivery systems. It discusses the definition and orientation to big data, applications of it in service delivery systems, how to obtain results that can affect/enhance service delivery, and how to build an effective big data organization. This volume will assist readers in fitting big data analysis into their service-based organizations. It will also help readers understand how to improve the use of big data to enhance their service-oriented organizations.