Coping With Difficult People In The Health Care Setting

This guide to employee management and improved human relations is specifically tailored to the problems of supervisors and managers in the health care industry. The author, who is a clinical pathologist and a management expert, offers tips on improving communication skills, sending positive physical and verbal signals, dealing with negative emotions, hiring and training new employees, coaching to prevent personnel problems, gaining self-esteem, developing assertiveness, motivating others and reducing stress. Employees as well as supervisors can benefit from the sections devoted to sexual harassment, dissatisfied customers, employee infighting and burnout.

Management Skills for the New Health Care Supervisor, Fourth Edition has been thoroughly updated with new issues in each of the six sections. the new edition includes chapter objectives, study questions and cases. This revision of a classic text on health care supervision is a hands-on, how-to handbook and is deal for someone assuming a new role as supervisor.

Written for those who have little or no management training, Umiker’s Management Skills for the New Health Care Supervisor comprehensively covers what the new health care supervisor will need to know to be successful in their career. Through real world cases studies, readers gain insight into a supervisor’s day-to-day interactions with patients, colleagues, outside stakeholders, and their employees. Updated throughout to cover the many ongoing challenges of the COVID-19 pandemic on healthcare supervisors and managers, the new Eighth Edition offers an all-new chapter on ethics in the workplace; new materials on the aging workforce and women in health care; virtual meeting, remote jobs, and working from home; different types of mentorships, the increase in importance of value-based care, sexual harassment and the METOO movement; and much more.

DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone -- without fighting. Blunt a sniper's attack. Get a clam to talk. Cut off a Sherman tank at the pass. Manage bulldozers. Get stallers off the dime. Move a complainer into a problem-solving mode. Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!

Todays healthcare supervisors are continuously faced with smaller budgets, fewer workers, greater responsibilities and time pressure. The all new Fifth Edition of Umikers Management Skills for the New Health Care Supervisor continues to provide valuable information for future health care managers and supervisors who must address these challenges daily. Written primarily for those who have little to no management training, Umikers offers practical suggestions for improving effectiveness both as a supervisor and as an organization. Ideal for students in junior undergraduate, community, and career college programs, author Charles McConnell maintains Bill Umikers clear, jargon-free writing style.

Textbook for:\HIT 201 - Management Principles for Health Professionals\Class is using 7th ed.\HIT201.

For a thorough, timely, and distinctly effective overview of how information systems are being used in the health care industry today, turn to "Health Management Information Systems: " Methods and Practical Applications, Second Edition. Skillfully revised for both content and format, this exceptional teaching and learning tool gives students a solid command of vital information to set them on the path to professional success. Each chapter opens with a scenario that introduces students to a particular HMIS problem to be understood and overcome; new emphasis on application aids in helpful understanding to readers; graphics and tables throughout the text illustrate concepts for fast comprehension; plus, five major cases based on real-life experience.