Create A Great Quality System In Six Months

Are you looking for a quality system that drives great experiences for your consumers - and your staff? ‘Create a Great Quality System In Six Months: A blueprint for building the foundations of a great consumer experience’ is a step by step, month by month blueprint for building and implementing a quality system that staff will want to use to create a great consumer experience for every person, every time. The ‘3P’ quality system blueprint is based on the literature, applied research and real world experience that formed the basis of my first book ‘The Strategic Quality Manager’. It builds in buy-in: instead of developing your quality system and then starting on the long journey to gaining staff co-operation, ‘Create a Great Quality System’ does both at once – merging quality mechanics with quality mindsets to achieve great results for consumers. CGQS is primarily written for health and aged care, but the principles and steps apply equally to other service industries such as education and hospitality.

Transitions in Nursing is a clear and contemporary resource that assists students as they transition to practising, registered nurses. Written by renowned editors, Esther Chang and John Daly, the fifth edition places a strong focus on competencies, clinical reasoning, critical thinking, reflective practice and professional frameworks, offering fresh insights and suggestions to support senior nursing students and recent graduates when faced with key issues during the transition to practice. Offering a range of strategies and a practical approach, Transitions in Nursing is a valuable resource that challenges and motivates students, educators and administrators throughout key stages of the transition to professional nursing practice. Emphasis on self-care and stress management help you to reflect on the psychosocial aspects of the overall transition experience Increased focus on conflict resolution provides you with clear strategies and skills when dealing with the world of work Stronger insights into primary healthcare help strengthen your understanding within the Australian and New Zealand nursing context Updated research and literature provide contemporary insights into key issues including organisational culture, communication with patients and families, learning to work in teams and professional development strategies Additional resources on Evolve eBook on VitalSource Instructor and Student Resources Two additional case studies and reflective questions on each chapter Chapter 8 reinforces concepts of self-care and stress management to reflect and enhance psychosocial aspects of the overall transition experience Chapter 14 has an increased focus on conflict resolution NEW chapter Understanding Primary Healthcare provides a comprehensive ANZ overview of primary healthcare nursing NEW evolve resources An eBook included in all print purchases

Now in its sixth edition, Transitions in Nursing continues to challenge, motivate and assist students as they transition to the workforce in different health environments. The text provides practical, real-life support for nurses preparing for professional practice, ensuring they have a comprehensive understanding of what they will encounter and how best to manage the transition period. It covers common issues faced by graduate nurses, important skills for dealing with the world of work, and the organisational environments in which nurses work. This edition features new contributors, new content, and the latest evidence-based research, statistics, standards and procedures, making it a must-have addition for all senior nursing students and recent graduates. Fully updated, evidence-based, comprehensive content from experts in the field Practical strategies and suggestions for removing stress, strain and culture shock A focus on self-care Case studies, reflective questions and exercises throughout to help apply learning to the real-life workplace Student and Instructor resources on Evolve: Case studies + reflective questions New chapter on infection prevention and control in the current climate New chapter on bullying and strategies to deal with it New content on cultural safety

Are you a quality professional working in health and aged care (or other service industry) who wants to: design and implement quality systems that make a real, positive difference to consumers? • develop your role to be more strategic and influential? • create sustained change and improvement? • build your credibility and expertise? • play a key role in your organisation’s strategic direction? • increase your job satisfaction? The Strategic Quality Manager synthesises theory, research and real world experience into a handbook developed specifically for those in quality management roles. As the pressure on our health and aged care services grows, so do the demands on the quality professional and continuing to increase the quality and transparency of healthcare will require new and savvier ways of working. If you have looked for assistance within this challenging environment, you’ll know that there is no shortage of material on quality management, but very little on being a quality manager. The Strategic Quality Manager contains theory, tips, step by step models and practical examples to assist every quality professional to more easily and proactively navigate the many of challenges of their roles – and to enjoy the journey!

The BASICS Handbook is designed to show personnel at all levels within a manufacturing operations environment that, with easy to understand continuous improvement tools, they can make a difference to operational performance where safety, quality, cost, delivery, and people are paramount to business success. The tools and techniques throughout, based upon examples from the author’s experience, demonstrate that no matter what industry, they can bring the desired added value. This book will help any manufacturing shop floor add value in terms of quality/cost and delivery performance. It will also show how using tools and techniques from the “coal face” out will improve process performance by using simple data collection and measurement – not only on outputs, but just as importantly on “critical to quality inputs” such as process parameters and their processing windows – to deliver the desired output KPIs. The power and confidence that this gives to local experts and processing teams enable them to make informed decisions, preventing drifts and non-conforming product: prevention being better than cure. The result of these changes is a tangible cultural impact on the shop floor, raising the level at which operating teams work and improving morale. BASICS will enable staff at all levels to understand their performance measures and produce sustainable results. The book contains practical tools, methods, and techniques that have been tried and tested by the author over a successful 30-year career as a contractor transforming variable processing and inconsistent KPI results.

Value by Design is a practical guide for real-world improvement in clinical microsystems. Clinical microsystem theory, as implemented by the Institute for Healthcare Improvement and health care organizations nationally and internationally, is the foundation of high-performing front line health care teams who achieve exceptional quality and value. These authors combine theory and principles to create a strategic framework and field-tested tools to assess and improve systems of care. Their approach links patients, families, health care professionals and strategic organizational goals at all levels of the organization: micro, meso and macrosystem levels to achieve the ultimate quality and value a health care system is capable of offering.

Carol Mathewson has a problem. Many of them, in fact. As the new CEO of Kinsley Valley Health Service, she's taken over the helm of an organisation that ranks last in the state for both consumer and staff satisfaction. She loves a challenge-but having just six months to get those results out of the basement is more of a challenge than she bargained for. Her Executive Team is divided, many staff are resistant to change and there are players inside and outside of the organisation willing her to fail.In The Point of Care, Cathy Balding takes organisational improvement from the dry and technical topic it can be, and embeds it in the story of a CEO trying to make a difference against the odds.The Point of Care integrates research and experience from the worlds of quality improvement, clinical governance, change, leadership and management to present a simple but comprehensive approach to evolving an organisation from ordinary to extraordinary. Balding weaves powerful tools, tips, and approaches for achieving high-quality care throughout the tale, making it easy to absorb and apply the lessons.Anyone with an improvement, governance or leadership role in a human service organisation will relate to, enjoy, and learn from the Kinsley Valley Health Service's struggles and successes.

THE definitive reference source for understanding and implementing ISO 9000 and the principles of contemporary quality management.