Crisis Talk

Based on extensive analysis of real-time, authentic crisis encounters collected in the UK and US, Crisis Talk: Negotiating with Individuals in Crisis sheds light on the relatively hidden world of communication between people in crisis and the professionals whose job it is to help them. The crisis situations explored in this book involve police hostage and crisis negotiators and emergency dispatchers interacting with individuals in crisis who threaten suicide or self-harm. The practitioners face various communicative challenges in these encounters, including managing strong emotions, resistance, hostility, and unresponsiveness. Using conversation analysis, Crisis Talk presents evidence on how practitioners deal with the interactional challenge of negotiating with people in crisis and how what they say shapes outcomes. Each chapter includes recommendations based on the detailed analysis of numerous cases of actual negotiation. Crisis Talk shows readers how every turn taken by negotiators can exacerbate or solve the communicative challenges created by crisis situations, making it a unique and invaluable text for academics in psychology, sociology, linguistic sciences, and related fields, as well as for practitioners engaging in crisis negotiation training or fieldwork.

This book offers an HPSG-based discourse grammar for a controlled language (Air Traffic Control) that allows the identification of well-formed discourse patterns. A formalisation of discourse theoretical structures that occur especially in crisis situations that involve potential aviation disasters is introduced. Of particular importance in this context are discourse sequences that help secure uptake among the crew and between crew and tower in order to coordinate actions that might result in avoiding a potential disaster. In order to describe the relevant phenomena, an extended HPSG formalism is used. The extension concerns the capability of modelling speech acts as proposed by Searle & Vanderveken (1985). The grammar is modelled by employing XML as a denotational semantics and is applied to the corpus data. This work thus lays the foundation for the automatic recognition of discourse structures in aviation communication.

This volume offers a series of short and highly self-reflective essays by leading international lawyers on the relation between international law and crises. It particularly shows that international law shapes the crises that it addresses as much as it is shaped by them. It critically evaluates the modes of intervention of international law in the problems of the world. Together these essays provide a unique stocktaking about the role, limits, and potential of international law as well as the worlds that are imagined through international lawyers’ vocabularies.

This volume advances a better, more historical and contextual, manner to consider not only the present, but also the future of ‘crisis’ and ‘renewal’ as key concepts of our political language as well as fundamental categories of interpretation.

This edited volume brings together some of the most prominent scholars in the fields of theoretical, critical, and political psychology to examine crisis phenomena. The book investigates the role of psychology as a science in times of crisis, discusses how socio-political change affects the discipline and profession, and renders psychological interventions as forms of political action. The authors examine how notions of crisis and the interpretation of crisis scenarios are heavily intertwined with governmental and state interests. Seeking to disentangle individual subjectivity, subjectification, and science as forms of politics, the volume works toward an explicit goal to decolonize psychology. The chapters elaborate on the importance of the psychological sciences in times of crisis and the role of psychologists as practitioners. Ultimately, the diverse contributions underline the connection of scientific theory, practice, and politics. Interdisciplinary in scope and wide-ranging in its perspectives, this timely work will appeal to students and scholars of theoretical and political psychology, critical psychology, and cultural studies.

An entry in Samuel D. Gordon's "Quiet Talks" series.

In times of crisis, how do people conceptualise and communicate their experiences through different forms and channels? How can original research in cognitive linguistics, discourse analysis and crisis studies advance our understanding of the ways in which we interact with and communicate about crisis events? In answering these questions, this volume examines the unique functions, features and applications of the metaphors and frames that emerge from and give shape to crisis-related discourses. The chapters in this volume present original concepts, approaches, authentic data and findings of crisis discourses in a wide range of organisational, political and personal contexts that affect a diverse body of language users and communities. This book will appeal to a broad readership in linguistics, sociological studies, cognitive sciences, crisis studies as well as language and communication researchers and practitioners.

Masterwork on Crisis Communication and Reputation Risk Selected as One of "30 Best Business Books of 2013" Jim Lukaszewski -- nationally recognized PR expert, executive coach, often called America's Crisis Guru, and noted by Corporate Legal Times as one of "28 experts to call when all hell breaks loose" -- advises exactly what to do, what to say, when to say it, and when to do it, while the whole world is watching.The book is endorsed by the Business Continuity Institute. In this industry-defining book on crisis management and leadership recovery, Lukaszewski jump-starts the discussion by clearly differentiating a crisis from other business interruptions and introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis. Delivered in his straight-talking style and backed with compelling case studies, Lukaszewski On Crisis Communication is your guide to preparing for a crisis and the explosive visibility that comes with it. Using case studies, examples and templates, he explains how to build a crisis management plan and how to put it into action in the real world of media scrutiny, social media, activists, and litigation. Lukaszewski distills four decades of experience into 10 chapters of field-tested how-to's, practical tools, tips, charts, checklists, forms, and templates and teaches you:How crises create victims;To avoid the toxicity of silence;To overcome the abusive, intrusive and coercive behavior of bloviators, bellyachers, back-bench bitchers, the media, activists and critics;To drive attorneys to settle instead of litigate;Apology is the atomic energy of empathy;Simple, sensible, sincere, constructive, positive techniques to reduce contention and to succeed!Chapter learning objectives; discussion questions; case studies; real-life examples; and glossary facilitate college and professional development classroom use.