Delta Cx

Delta CX is a refreshing model bringing CX and UX together in task and in name with the key goal of improving the products, services, and experiences (PSE) that we offer our potential and current customers. Rather than following trends or drinking the snake oil, Delta CX presents a time-tested, thorough approach that helps you establish values, vision, strategies, and goals. Great PSE require the right teams and strategies in place to proactively predict and mitigate the risk of delivering wrong or flawed PSE. Adopting Delta CX means we all finally speak the same language, from tasks and deliverables to job titles and required skills to where CX fits into Agile organizations to processes and teams. Calculate the ROI of investing more time and resources into building the right PSE the first time. Save time, money, and sanity. Replace guessing and assumptions with Lean customer research that is planned, conducted, and interpreted by experts. Learn why quality should be our #1 priority, and how to rededicate our organization to our external and internal customers.Target audiences: Managers, workers, practitioners, freelancers, consultants, contractors, execs, stakeholders, and everybody else working in CX, UX, Marketing, Product Management, Engineering, Project Management. Business Analysts (BAs), Data Scientists, Writers, Visual Designers, Information Architects, Interaction Designers, Product Designers, and Researchers.The long and problem-focused version: In an era of faster, faster, faster, our workplaces are sacrificing quality, collaboration, culture, and the customer experience to "just ship it." Business goals don't seem to align with customers' needs. Customers constantly raise their standards and expectations, and they notice when companies are out of touch or get it wrong. Competitors, investors, shareholders, the press, bloggers, social media, and Wall Street also notice. Brands are being surprised when their products, services, and experiences (PSE) are disliked or rejected by customers, or go viral for the wrong reasons. Companies claim they are customer-focused, user-centric, and designing for the needs of real customers. Initiatives to increase the ability to build the right PSE should have meant hiring more CX and UX talent. However, with UX still misunderstood, circumvented, overruled, and excluded at many companies, workplaces that didn't know how to assess CX and UX talent hired anybody who put "UX" on their resume. Poor hiring choices lead to silos and "bad design." Rather than wondering if "UX" workers were unqualified, leadership blamed UX and User-Centered Design (UCD): They must be bloated, outdated, not Lean, not Agile things we don't really need. We started imagining that "everybody can be a designer." Get people sketching in design sprints, and solve our company's biggest challenges. We called for democratization and decentralization of UX and design because perhaps taking some power away from these "high-ego UX people" we hired will fix this. Suddenly, everybody was a design thinker doing design thinking, yet few people can agree on what design thinking is.Everybody became quietly desperate. UX practitioners wanted to evangelize, and invited teammates to UX evangelism presentations, which often backfired. Companies of all sizes and ages, including Fortune 500s, tried methodologies designed for startups. Startups fail roughly 95% of the time. It's so rare that they innovate or build something the public actually wants. Why would we want to emulate a segment with such a high failure rate? We're lost. We need another business transformation, a return to prioritizing the quality of what we ideate, architect, design, test, build, and unleash on the public.(Return to the top for the short and happy version.)

The Delta Receptor spans current research in delta receptor biology, pharmacology, physiology, and chemistry to identify, advance, and inspire the development of novel drug candidates. It demonstrates the potential significance and impact of the delta receptor in the therapy and treatment of medical conditions such as pain, gastrointestinal disorders, bladder dysfunction, and depression, as well as heart attack prevention. This reference examines the pathophysiological functions and mechanisms of receptor-selective drugs. Documenting key advances in the field, The Delta Receptor represents the most comprehensive and up-to-date studies on receptor applications currently available.

This is a graduate text introducing the fundamentals of measure theory and integration theory, which is the foundation of modern real analysis. The text focuses first on the concrete setting of Lebesgue measure and the Lebesgue integral (which in turn is motivated by the more classical concepts of Jordan measure and the Riemann integral), before moving on to abstract measure and integration theory, including the standard convergence theorems, Fubini's theorem, and the Carathéodory extension theorem. Classical differentiation theorems, such as the Lebesgue and Rademacher differentiation theorems, are also covered, as are connections with probability theory. The material is intended to cover a quarter or semester's worth of material for a first graduate course in real analysis. There is an emphasis in the text on tying together the abstract and the concrete sides of the subject, using the latter to illustrate and motivate the former. The central role of key principles (such as Littlewood's three principles) as providing guiding intuition to the subject is also emphasized. There are a large number of exercises throughout that develop key aspects of the theory, and are thus an integral component of the text. As a supplementary section, a discussion of general problem-solving strategies in analysis is also given. The last three sections discuss optional topics related to the main matter of the book.

Strategy is the most central issue in management. It has to do with defining the purpose of an organization, understanding the market in which it operates and the capabilities the firm possesses, and putting together a winning plan. There are many influential frameworks to help managers undertake a systematic reflection on this issue. The most dominant approaches are Michael Porter’s "Competitive Strategy" and the "Resource-Based View of the Firm," popularized by Gary Hamel and C.K. Prahalad. Arnoldo Hax argues there are fundamental drawbacks in the underlying hypotheses of these approaches in that they define strategy as a way to achieve sustainable competitive advantage. This line of thinking could be extremely dangerous because it puts the competitor at the center and therefore anchors you in the past, establishes success as a way of beating your competitors, and this obsession often leads toward imitation and congruency. The result is commoditization - which is the worst outcome that could possibly happen to a business. The Delta Model is an extremely innovative view of strategy. It abandons all of these assumptions and instead puts the customer at the center. By doing that it allows us to be truly creative, separating ourselves from the herd in pursuit of a unique and differentiated customer value proposition. Many years of intense research at MIT, supported by an extensive consulting practice, have resulted in development of powerful new concepts and practical tools to guide organizational leaders into a completely different way of looking at strategy, including a new way of doing customer segmentation and examining the competencies of the firm, with an emphasis on using the extended enterprise as a primary way of serving the customer. This last concept means that we cannot play the game alone; that we need to establish a network among suppliers, the firm, the customers, and complementors – firms that are in the business of developing products and services that enhance our own offering to the customer. Illustrated through dozens of examples, and discussion of application to small and medium-sized businesses and not-for-profits, the Delta Model will help readers in all types of organizations break out of old patterns of behavior and achieve strategic flexibility -- an especially timely talent during times of crisis, intense competition, and rapid change.

An authorised reissue of the long out of print classic textbook, Advanced Calculus by the late Dr Lynn Loomis and Dr Shlomo Sternberg both of Harvard University has been a revered but hard to find textbook for the advanced calculus course for decades. This book is based on an honors course in advanced calculus that the authors gave in the 1960's. The foundational material, presented in the unstarred sections of Chapters 1 through 11, was normally covered, but different applications of this basic material were stressed from year to year, and the book therefore contains more material than was covered in any one year. It can accordingly be used (with omissions) as a text for a year's course in advanced calculus, or as a text for a three-semester introduction to analysis. The prerequisites are a good grounding in the calculus of one variable from a mathematically rigorous point of view, together with some acquaintance with linear algebra. The reader should be familiar with limit and continuity type arguments and have a certain amount of mathematical sophistication. As possible introductory texts, we mention Differential and Integral Calculus by R Courant, Calculus by T Apostol, Calculus by M Spivak, and Pure Mathematics by G Hardy. The reader should also have some experience with partial derivatives. In overall plan the book divides roughly into a first half which develops the calculus (principally the differential calculus) in the setting of normed vector spaces, and a second half which deals with the calculus of differentiable manifolds.

Software development methodologies lack the details of how UX fits into organizations, teams, and projects. Some suggest that a Product Manager describing features is enough, UX should train others to do their work, or excluding UX solves them being "too siloed." This happens with no other role in software development. It's hurting culture, efficiency, and productivity, and creating poor products for customers.Your customer only sees your UX, not your 1000 developers or if you were Agile or Lean. Companies are figuring out that UX specialists and the User-Centered Design process are high-ROI and irreplaceable. Recent highly-publicized UX failures remind us that skimping on UX can alienate customers, create negative media attention, and burn millions of dollars.Learn how the UX process fits into Agile and Lean; augments DevOps goals; increases customer satisfaction; and saves time, money, and sanity... all before developers write a line of code.--------------------------------------------------Across companies of all sizes, there is a clear pattern: People don't understand UX and they're not sure how it works into their organizations.You've probably had conflicts with UX practitioners. They don't seem Lean or Agile. In fact, they're throwing off your Agile train so badly you want to throw them under it! They're killing ideas, timelines, and budgets. Their work looks easy, why can't you just do it yourselves? UX seems like a black box disappearing for weeks or months and then just telling us what to build. Where are the communication and collaboration?UX practitioners are keenly aware of these conflicts and how they are seen as the problem. Non-UX roles have many misunderstandings and myths about UX including these issues: -Agile methodologies often don't mention UX at all, as if the people designing what Engineering will build are not important or necessary.-Everybody thinks UX is just wireframes and "anybody can draw boxes on a page," but it's far from that. -UX isn't formalized and doesn't have defined processes or approaches; it's whatever the designer "feels like." False!-Companies select the wrong people for a job that HR and hiring managers don't understand. They think these roles require artists, but UX is not an art job.-Teams are sure they don't need UX or can't afford it, often without knowing what UX work and tools actually cost.-Product managers often want to "do UX work" before or during a project. However, they don't realize that what they are doing isn't really UX.-Developers often aren't sure what UX is or believe those are the workers who A/B test things after release. That's too late for user testing. Wouldn't engineers like to know before they code that what they're working on has been validated as being a good product or feature for customers? Yes, they often think that idea sounds great!You'll learn to dispel these UX myths, misunderstandings, and more in this book. Let's get your DevOps out of the ICU. Learning goals include:1) The correct integration of UX saves time, money, increases efficiency, keeps engineering's changes to a minimum, & creates the best product for users.2) UX specialists conduct research, design the entire product, learn from testing, iterate to fix flaws, & deliver vetted blueprints so engineers build once.3) How User-Centered Design fits into project timelines and development methodologies including Agile and Lean.4) The benefits of bringing UX specialists in early during portfolio planning and management.--------------------------------------------------"If you're a member of an Agile team and you're struggling to understand how best to partner with UX, DevOps ICU is the book for you. Debbie's real-life stories and experiences will light your path. And the book is pretty funny, too." - Travis Bjorklund, Senior Manager, Product Management and Agile Transformation

Taken literally, the title "All of Statistics" is an exaggeration. But in spirit, the title is apt, as the book does cover a much broader range of topics than a typical introductory book on mathematical statistics. This book is for people who want to learn probability and statistics quickly. It is suitable for graduate or advanced undergraduate students in computer science, mathematics, statistics, and related disciplines. The book includes modern topics like non-parametric curve estimation, bootstrapping, and classification, topics that are usually relegated to follow-up courses. The reader is presumed to know calculus and a little linear algebra. No previous knowledge of probability and statistics is required. Statistics, data mining, and machine learning are all concerned with collecting and analysing data.

A Time Best Book of the Year · An Entertainment Weekly Best Book of the Year · A People Best Book of the Year · Winner of the CWA Silver Dagger Award · A Finalist for the Edgar Award for Best Mystery Novel First published in 1992, Peter Høeg's Smilla's Sense of Snow instantly became an international sensation. When caustic Smilla Jaspersen discovers that her neighbor--a neglected six-year-old boy, and possibly her only friend--has died in a tragic accident, a peculiar intuition tells her it was murder. Unpredictable to the last page, Smilla's Sense of Snow is one of the most beautifully written and original crime stories of our time, a new classic.