Designing For Digital Transformation Co Creating Services With Citizens And Industry

This book constitutes the thoroughly refereed proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, held in Kristiansand, Norway, in December 2020. The 28 revised full research papers included in the volume together with 7 research-in-progress papers and 9 prototype papers, were carefully reviewed and selected from 93 submissions. They are organized in the following topical sections: digital public services; data science; design principles; methodology; platforms and networks; and service science. Due to the Corona pandemic this event was held virtually.

This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.

This book constitutes the proceedings of the 18th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2023, which was held in Pretoria, South Africa, from May 31–June 2, 2023. The 29 full papers presented in this volume were carefully reviewed and selected from 81 submissions. The papers are organized in the following topical sections: Design-oriented Research for Society 5.0 (Theme Track); Design of Systems Using Emerging Technologies; Human-Centered Artificial Intelligence (HCAI); Healthcare Systems and Quality of Life; Innovation and Entrepreneurship; Emerging DSR Methods and Processes; Education and DRS; Human Safety and Cybersecurity; Co-Desing and Collective Creativity for Addressing Grand Challenges; and Sustainability and Responsible Design.

This book presents research in big data analytics (BDA) for business of all sizes. The authors analyze problems presented in the application of BDA in some businesses through the study of development methodologies based on the three approaches – 1) plan-driven, 2) agile and 3) hybrid lightweight. The authors first describe BDA systems and how they emerged with the convergence of Statistics, Computer Science, and Business Intelligent Analytics with the practical aim to provide concepts, models, methods and tools required for exploiting the wide variety, volume, and velocity of available business internal and external data - i.e. Big Data – and provide decision-making value to decision-makers. The book presents high-quality conceptual and empirical research-oriented chapters on plan-driven, agile, and hybrid lightweight development methodologies and relevant supporting topics for BDA systems suitable to be used for large-, medium-, and small-sized business organizations.

This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. This book argues that when older adults are involved in the process of identifying, conceptualising, and designing digital public services, these services become more relevant and meaningful. The book describes and compares three co-creation projects that were conducted in two European cities, Bremen and Zaragoza, as part of a larger EU-funded innovation project. The first part of the book traces the origins of co-creation to three distinct domains, in which co-creation has become an equally important approach with different understandings of what it is and entails: (1) the co-production of public services, (2) the co-design of information systems and (3) the civic use of open data. The second part of the book analyses how decisions about a co-creation project’s governance structure, its scope of action, its choice of methods, its alignment with strategic policies and its embedding in existing public information infrastructures impact on the process and its results. The final part of the book identifies key challenges to co-creation and provides a more general assessment of what co-creation may achieve, where the most promising areas of application may be and where it probably does not match with the contingent requirements of digital public services. Contributing to current discourses on digital citizenship in ageing societies and user-centric design, this book is useful for researchers and practitioners interested in co-creation, public sector innovation, open government, ageing and digital technologies, citizen engagement and civic participation in socio-technical innovation.

Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

This book aims to provide bases for reasoning on what challenges urban-architectural design for vulnerable communities will face in the coming years. Several issues, such as technological development, climate change, political crisis and economic uncertainties show as traditional strategies and methodologies are not sufficient to deeply solve the problems of these complex realities. These new changes, which are studied in different fields of knowledge, highlight the fact that the development of effective solutions must be characterized by multidisciplinary approaches and must be based on strategies promoted by different disciplines. For this reason, this contributed volume collects contributions and considerations from experts in various fields of knowledge working in different parts of the world, such as the Americas, Europe and Asia. The goal is precisely to provide the reader with multidisciplinary knowledge and methodologies in order to better reflect and analyze the challenges that designing for vulnerable communities will face in the next few years. These multidisciplinary studies are organized into five sections: Sustainability and Vulnerabilities in Time of the Anthropocene Approaches, Principles and Paradigms to Contemporary Research and Practice for Vulnerable Communities Designing for Vulnerabilities: Applications and Actions Social Engagement in Vulnerable Communities Between Digital and Humanist Visions Vulnerabilities in Context: Analysis and Projects in the U.S.-Mexico Border Region Design for Vulnerable Communities will be of interest primarily to researchers and professionals in the field of urban-architectural design, but it will also be a useful tool to policy makers and members of civil society at large interested in making cities more inclusive.

This open access book summarizes research being pursued within the SISCODE (Society in Innovation and Science through CO-DEsign) project, funded by the EU under the H2020 programme, the goal of which is to set up an analytical, reflective and learning framework to explore the transformations in initiatives and policies emerging from the interaction between citizens and stakeholders. The book provides a critical analysis of the co-design processes activated in 10 co-creation labs addressing societal challenges across Europe. Each lab as a case study of real-life experimentation is described through its journey, starting from the purpose on the ground of the experimentation and the challenge addressed. Specific attention is then drawn on the role of policies and policy maker engagement. Finally, the experimentation is enquired in terms of its output, transformations triggered within the organization and the overall ecosystem, and its outcomes, opening the reasoning towards the lessons learnt and reflections that the entire co-creation journey brought.