Designing Mobile Service Systems

Annotation. "In this book we describe the design of services from a systems perspective. In this systems perspective we explain three elements of the service system that have to be balanced: the service concept with the value proposition to the users; the organisational network in which stakeholders have to cooperate to develop and deliver the service; and the technical architecture that uses information and communication technologies to deliver the content." "These three main elements of a service system are described in detail, and illustrated with examples of services from different domains. The elements are integrated into a methodology that describes how to design, implement and test mobile service systems. The trend is that service systems will become time and place independent and at the same time context dependent. Therefore the design of service systems that can be used anytime and anyplace will become common practice."--Jacket.

This book presents a framework for mobile information systems, focusing on quality of service and adaptability at all architectural levels. These levels range from adaptive applications to e-services, middleware, and infrastructural elements, as developed in the "Multichannel Adaptive Information Systems" (MAIS) project. The design models, methods, and tools developed in the project allow the realization of adaptive mobile information systems in a variety of different architectures.

This guide has been developed to provide those involved in spacecraft equipment and payload design with a set of organized guidelines for designing spacecraft hardware that can be serviced on-orbit by an EVA astronaut (manual servicing) or telerobotic manipulators (remote servicing). The guidelines form an overview reference book and provide a starting point for a designer.

From fundamental concepts and theories to implementation protocols and cutting-edge applications, the Handbook of Mobile Systems Applications and Services supplies a complete examination of the evolution of mobile services technologies. It examines service-oriented architecture (SOA) and explains why SOA and service oriented computing (SOC) will pl

In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.

This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.

This book describes the 5G mobile network from a systems perspective, focusing on the fundamental design principles that are easily obscured by an overwhelming number of acronyms and standards definitions that dominate this space. The book is written for system generalists with the goal of helping bring up to speed a community that understands a broad range of systems issues (but knows little or nothing about the cellular network) so it can play a role in the network's evolution. This is a community that understands both feature velocity and best practices in building robust scalable systems, and so it has an important role to play in bringing to fruition all of 5G's potential. In addition to giving a step-by-step tour of the design rationale behind 5G, the book aggressively disaggregates the 5G mobile network. Building a disaggregated, virtualized, and software-defined 5G access network is the direction the industry is already headed (for good technical and business reasons), but breaking the 5G network down into its elemental components is also the best way to explain how 5G works. It also helps to illustrate how 5G might evolve in the future to provide even more value. An open source implementation of 5G serves as the technical underpinning for the book. The authors, in collaboration with industrial and academic partners, are working towards a cloud-based implementation that takes advantage of both Software-Defined Networking (SDN) and cloud-native (microservice-based) architectures, culminating in a managed 5G-enabled EdgeCloud-as-a-Service built on the components and mechanisms described throughout the book.

Smart Product-Service Systems draws on innovative practice and academic research to demonstrate the unique benefits of Smart PSS and help facilitate its effective implementation. This comprehensive guide explains how Smart PSS reshapes product-service design in several unique aspects, including a closed-loop product design and redesign manner, value co-creation with integrated human-machine intelligence, and solution design context-awareness. Readers in industry as well as academia will find this to be an invaluable guide to the current body of technical knowledge on Smart Product-Service Systems (Smart PSS), future research trajectories, and experiences of implementation. Rapid development of information and communication technologies, artificial intelligence, and digital technologies have driven today’s industries towards the so-called digital servitization era. As a result, a promising IT-driven business paradigm, known as Smart Product-Service Systems (Smart PSS) has emerged, where a large amount of low cost, high performance smart, connected products are leveraged, together with their generated on-demand services, as a single solution bundle to meet individual customer needs. Explains what factors a company needs to consider in their transition towards digital servitization and its advantages Describes how this field relates to the sustainability movement, and how Smart PSS can be implemented in a sustainable way Includes detailed case studies from different industries, including DELTA Electronics Inc. Singapore (smart commercialization), COMAC aviation industry (smart manufacturing servitization), and Van High Tech (smart building services)