Dream Hotels

Your e-magazine on truly exquisite hotels ... Not necessarily expensive, but not cheap either. Quality has a price. Offering excellent hospitality stems from the very inside, it is in the host’s DNA, allowing us to experience its true “soul.”. ‘Quality’ can go over the top in those hotels with an over-prepared member of staff wishing to give the best service in every corner. You do not need help or advice, no directions! Ever experienced this before? An exquisite hotel, excellent hospitality, is about truly understanding and providing what the guest wants and needs. About cuisine; offering a superb bar, preferably a roof-top maybe? It is about a room with a perfect bed; for romance and the best dreams in ages. It is about being away from home and feeling “at home”. Dream Hotels magazine is about these types of hotels. Those with a soul, with hospitality as “life’s mission”. It´s about enjoying to the fullest, looking back with a smile on your face and looking forward to the next stay ... Familiar and yet surprising ... or maybe a bit ‘too chique’; over the top -yes-, that can be very pleasant, too. We’d like to discuss that unforgettable chateaubriand, the magic fruit smoothie; the wine that “made” the dish; about the good things in life. Don Muschter - Publisher.

Winner, 2012 Sally Hacker Prize, Society for the History of Technology Hotel Dreams is a deeply researched and entertaining account of how the hotel's material world of machines and marble integrated into and shaped the society it served. Molly W. Berger offers a compelling history of the American hotel and how it captured the public's imagination as it came to represent the complex—and often contentious—relationship among luxury, economic development, and the ideals of a democratic society. Berger profiles the country's most prestigious hotels, including Boston's 1829 Tremont, San Francisco's world-famous Palace, and Chicago's enormous Stevens. The fascinating stories behind their design, construction, and marketing reveal in rich detail how these buildings became cultural symbols that shaped the urban landscape.

This timely book is a comprehensive overview of customer service principles, theories, and practices. It looks at the best practices of service enterprises and the delivery of superior customer service. It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting. The book uses real-life applications through examples from business enterprises in various service sectors, including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, and finance. This book covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s servicescape, quality measurement tools, and use of technologies. The book also gives insights into consumers including their expectations, attitudes, emotions, word-of-mouth behaviors, and strategies to ensure their loyalty. It also looks at developments in service theory and practice which remain relatively unexplored by existing textbooks. Filled with real-world case studies in various service sectors, this textbook will be particularly useful for students in hospitality guest services and services marketing.

This book covers recent advances for quantitative researchers with practical examples from the social sciences. It provides essential information on important issues such as tourism, geography, history, sociology, politics, economy and sport sciences. Each chapter offers a comprehensive range of practical ideas and examples, and all topics are covered by an expert in the field in question. This volume will enable readers to realize that what they see as specific to their own discipline is, in fact, common to several different fields.

This stunning compendium features destinations - both well-known and little-known, both urban and exotic - that attract visitors from around the globe. Each destination was created with its own unique vision, and every detail was designed to embody that vision. Breathtaking photography enables readers to experience many of the worlds very finest destinations, and evocative sketches tell the story of how each was created. The visionaries behind these creations are world-renowned architects and designers, Wimberley Allison Tong & Goo (WATG), whose singular mission over the last six decades has been 'to create special environments that lift the spirits'.

Understanding the global hotel business is not possible without paying specific attention to hotel chain management and dynamics. Chains are big business, approximately 80 percent of hotels currently being constructed around the world are chain affiliated and, in 2014, the five largest brands held over a one million rooms. The high economic importance of the hotel chains and their global presence justifies the academic research in the field however, despite this, there is no uniform coverage in the current body of literature. This Handbook aids in filling the gap by exploring and critically evaluates the debates, issues and controversies of all aspects of hotel chains from their nature, fundamentals of existence and operation, expansion, strategic and operational aspects of their activities and geographical presence. It brings together leading specialists from range of disciplinary backgrounds and regions to provide state-of-the-art theoretical reflection and empirical research on current issues and future debates. Each of the five inter-related section explores and evaluates issues that are of extreme importance to hotel chain management, focusing on theoretical issues, the expansion of hotel chains, strategic and operational issues, the view point of the individual affiliated hotel and finally the current and future debates in the theory and practice of hotel chain management arising from globalisation, demographic trends, sustainability, and new technology development. It provides an invaluable resource for all those with an interest in hotel management, hospitality, tourism and business encouraging dialogue across disciplinary boundaries and areas of study. This is essential reading for students, researchers and academics of Hospitality as well as those of Tourism, Marketing, Business and Events Management.

Reading skills for advanced students.