Effective Operations And Performance Management

Effective Operations and Performance Management is a multi-author volume, written by practitioners and academics in their respective fields of expertise including Andrew Mayo, Subir Chowdhur, Andrew Cox and Leslie L. Kossoff providing coverage in all aspects of operations and performance within a company. The book addresses measuring and managing operational issues, providing you with a solid platform from which to develop strategies and grow your business. It includes over 30 chapters covering the management of operations and performance. It offers you a rich vein of thought leadership and best practice and practical step-by-step guides on methods to improve operational robustness and measure performance. There are a range of Checklists including Performing a Skills Gap Analysis, The Triple Bottom Line, Using and Understanding Financial Ratios for Analysis, Applying Stress-Testing to Business Continuity Management plus much more...

Effective Operations and Performance Management is a multi-author volume, written by practitioners and academics in their respective fields of expertise including Andrew Mayo, Subir Chowdhur, Andrew Cox and Leslie L. Kossoff providing coverage in all aspects of operations and performance within a company. The book addresses measuring and managing operational issues, providing you with a solid platform from which to develop strategies and grow your business. It includes over 30 chapters covering the management of operations and performance. It offers you a rich vein of thought leadership and best practice and practical step-by-step guides on methods to improve operational robustness and measure performance. There are a range of Checklists including Performing a Skills Gap Analysis, The Triple Bottom Line, Using and Understanding Financial Ratios for Analysis, Applying Stress-Testing to Business Continuity Management plus much more...

This book provides managers, leaders and practitioners with a dynamic framework that links several variables associated with performance management which can be applied across organizations and industries worldwide. Based on empirical evidence and experiences, this book provides a critical understanding of the interrelationship of organizational culture with performance management process (PMP) planning and implementation. The elements of the framework are approached from a macro-level-view and are balanced with conciseness and realism based on applied success studies, making this book a valuable educational, training and development resource tool for leaders and managers at all levels. The topic of performance in organizations is like the weather—everyone likes to talk about it, but few understand what is truly happening—or understand why? Individuals and organizations are no different when it comes to performance, regardless of performance level of focus: individual, team, unit, or organization-wide. Teams and organizations often miss opportunities to not only improve performance, but also leverage and sustain high performance. Organizational performance, organizational culture and organizational success are interrelated and should reinforce one another. This can be achieved through an effective performance management process (PMP) that lives, functions and thrives at multiple levels within institutions. This book will help organizations and institutions achieve performance management success by identifying comment elements, along with some patterned variation, that are applicable to a successful PMP. Featuring hands-on resource reference tools for immediate use and application, this book is useful for leaders, managers, scholars, students and policy makers in management, leadership, and organizational culture.

Mention the phrase "bottom line," and the immediate thought tends to focus on a company's financial performance. Think again! There's an equally important factor that carries tremendous impact on that final total: operational performance measures. Implementation of a performance improvement program can significantly improve a company's bottom line. Operational Performance Measurement: Increasing Total Productivity shows the way-featuring a new integrated theory of performance measurement, with a never-before-published measurement model that's applicable to any business activity. Practical procedures and guidelines directly identify the variables that should be measured; guidelines to develop measurement systems; and how to analyze, interpret, and use performance methods effectively. Numerous diagrams, tables and examples make the principles and procedures easy to understand and implement. While this performance measurement approach is simplicity itself, be prepared for powerful results! Managers can put the theory into action right away- giving them better control, improved performance, increased personal productivity-and an easier day at work! Operations, finance, administration and quality managers alike will find there's so much to gain when they're Operational Performance Measurement: Increasing Total Productivity ... and a better bottom line is just the beginning!

Can you say for sure whether your team or employee goals are consistently being met? It's important to know if everyone is working to the standards expected of them. Effective performance management can help boost productivity at all levels of your organization.A systematic approach is important to increase productivity throughout an organization. It's also important to focus on achieving results that contribute to the success of a company. These are two cornerstones of effective performance management.This course begins with an explanation of the nature of performance management and the advantages it provides to organizations that use it. Then the five phases that typically comprise a performance management system will be introduced. Much of the course is an in-depth look at the first phase, planning for performance, and it also covers how to establish performance expectations.During this first phase of the performance management process, you'll establish critical success factors and translate them into key performance indicators. Then you'll develop role profiles to help match people with the right skills to appropriate work - further improving performance.Once you've completed this course, you'll have an understanding of what a performance management system involves and be able to undertake the planning needed for such a system to be effective. This planning is the basis for all the other phases of performance management.Monitoring performance is critically important. It shows you whether you're on track to achieve your goals. And, if you're not, it gives you the chance to change things before it's too late.You can only monitor and measure performance when you have clear and specific targets and standards. You also need to be able to collect the right performance data - and know how to analyze it, use it, and act on it. Finally, you must know how to deal effectively with underperformance, whether that's from employees who aren't performing, can't perform, or won't perform to the standard required.This course introduces a four-step process for monitoring and improving performance. It first explains how to determine and set appropriate targets and standards against which you can measure performance. It then introduces different ways to collect the relevant data, and shows you how to analyze the data and decide on appropriate action to help respond to gaps in performance. Finally, the course presents a technique for dealing with under-performers in a positive and collaborative way.Managing the performance of your employees is an essential part of being a manager. And one of the most important parts of managing performance is taking a strategic, integrated, and cohesive approach to rewarding employees for the value they produce for the organization.Reward management is a process of formulating and implementing policies, strategies, and practices to reward employees fairly, consistently, and in line with their value to the organization. It's important that employees understand that there's a clear connection between how well they perform and how well they're rewarded. An effective reward system organizes and categorizes reward-related processes and activities to ensure that reward management produces value for both employees and employer.Performance appraisal is the part of reward management that involves monitoring, measuring, and assessing how well employees meet the standards and competency requirements of their jobs. Put simply, performance appraisal puts a value on an employee's contribution to the organization.The assessment of an employee's performance is communicated to the employee through the performance appraisal meeting. This is a formal discussion about how well that person has achieved the key outcomes or goals of the job over a period of time. But an appraisal meeting needs to be handled well if it's going to result in a positive and productive experience for both manager and employee.

This book provides a holistic and pragmatic approach to performance management throughout the business value chain, and demonstrates the optimal design and use of performance management in order to achieve competitive advantage. A wealth of best practices, case studies and real-world examples are used to reveal the diversity of performance measurement methods, methodologies and principles in practice. Readers will gain comprehensive insights into the status quo of performance management, including primary functions such as supply, operations and sales, and secondary functions like finance, human resources, and information systems. Focusing on ‘best-in-class’ performance excellence, the book offers the ideal guide for any organization pursuing competitive advantages across all corporate functions and focusing on value-adding activities.