Employee Relationship Management

Serves as a textbook for postgraduate students of human resources management and personnel management. Highlights the gradual transition of industrial relations to employee relations. This shift from conflict resolution to collaborative partnerships between the employer and the employee has been explained against the backdrop of globalization and liberalization which had a profound effect on the economy and the industry.

This book presents research-based best practices related to Employee Relationship Management and offers content area strategies that integrate employer- employee relationship in an organization. These strategies are based on the theory of organization and theory of equilibrium, which can be applied in every organization, no matter regarding the level of employment. Various research scales to measure Employee relationship management and suggestions for improving the relationship are include in this book. Following are the Chapters included in this book.

Essay from the year 2011 in the subject Leadership and Human Resource Management - Miscellaneous, , language: English, abstract: Cadbury is known to be the birthplace of the modern employee relationship management for its care for the welfare of its workers. in fact, Cadbury treats its workers as the owners of the organization rather than its employees. This essay, thus, traces the historical practices of employee relationship management at Cadbury and discovers how those practices that make it 'the place to be' for its workers.

Use these techniques to improve staff performance! Internal Relationship Management: Linking Human Resources to Marketing Performance shows how businesses can develop and maintain positive interactions between managers and employees. This book provides cutting-edge research on the management of internal customers (i.e., employees) that offers practical suggestions to improve internal service, employee performance, andultimatelyexternal marketing performance. This useful resource contains many special features to augment the text, including tables, figures, and models. Internal Relationship Management explores key issues, such as: internal relationship managementmanaging relationships with internal customers human resources activitiesactions taken to influence employee attitudes and work-related behaviors career entrythe initial stages of the internal relationship management process organizational supportservices provided to employees in an effort to support them With this book, you’ll gain a better understanding of: boundary spanners’ appraisals of career entry transitionfrom telecommunications, insurance, manufacturing, accounting, and retail firms the recruitment, selection, and retention of customer-contact service employees how internal communication processes affect boundary spanners’ satisfaction with organizational support services employee brandingemployees internalize the firm’s desired brand image to project it to customers and external stakeholders the internal customer mindsetthe importance employees place on serving internal customers The authors of Internal Relationship Management are established scholars in both marketing and management, providing an integrated, state-of-the-art perspective on how internal relations affect marketing performance. This book presents extensive research and case studies to emphasize how employee satisfaction results in customer satisfaction.

The past four decades have seen unprecedented social and economic changes that have demanded a transformation in existing employee relation practices. Shifts in demographics, gender diversity, and an increased mobility of the workforce across the board has changed the landscape in which organizations operate. Against this backdrop, attitudes towards work and careers have changed, leading to different expectations of the workplace. These and other contextual changes mean that existing strategies of employee relation may no longer be effective. Critical Issues on Changing Dynamics in Employee Relations and Workforce Diversity is a collection of pioneering research that addresses the challenges and issues pertaining to the changing dynamics of employee relations and provides additional support to better deal with critical issues related to people management. While highlighting topics including employee engagement, workplace culture, and diversified workforce, this book is ideally designed for human resource managers, managers, executives, researchers, business professionals, academicians, and students seeking current studies on critical matters in employee relation techniques and practices.

This textbook focuses on the contemporary and critical issues of industrial relations with special reference to the changing trends in employer-employee relationship around the globe. Employee Relations Management discusses and details the theoretical and practical aspects of the labour market and management of industrial relations (IRs) in India and covers the legislative and managerial framework required to manage IR-related issues. The book introduces real-life cases from various Indian industries that highlight the major concerns facing Indian business organizations. These case studies are carefully designed to act as simulation exercises to showcase the context, the problems and their critical analyses. The students, thereby, would be able to generate various feasible solutions, which can then be assessed by the instructors for accuracy. Key Features: - Content designed to impart critical understanding of the present industrial situation - Focused, case-based approach to enable readers to link real-life cases with concepts and theories - Strategic aspects of employee relations management justified with instances and examples from the industries - Contains 21 industrial contexts for classroom discussion and 38 real-life cases for classroom teaching

Fostering positive relationships between employers and employees is crucial to ensure employee commitment and engagement, as well as overall business performance. Employee Relations is a practical guide to the principles and practice of employee relations in the workplace. Covering the key areas such as conflict and dispute resolution, dismissal and redundancies, rights and ethics, it equips you with the skills and knowledge you need to plan, implement and assess employee relations in any type of organization. Practical diagnostic tools and a variety of real-life examples from organizations including Amazon, HSBC and the UK Police Force are found throughout. This fully revised second edition of Employee Relations features new material on the gig economy, the virtual workplace, and recent legislation changes, and is more closely linked to the CIPD professions map. New online supporting resources include a series of templates, questionnaires and further tools to help evaluate and support the development of an effective employee relations strategy. HR Fundamentals is a series of succinct, practical guides for students and those in the early stages of their HR careers. They are endorsed by the Chartered Institute of Personnel and Development (CIPD), the UK professional body for HR and people development, which has over 145,000 members worldwide.

Essay from the year 2011 in the subject Business economics - Personnel and Organisation, language: English, abstract: Cadbury is known to be the birthplace of the modern employee relationship management for its care for the welfare of its workers. in fact, Cadbury treats its workers as the owners of the organization rather than its employees. This essay, thus, traces the historical practices of employee relationship management at Cadbury and discovers how those practices that make it 'the place to be' for its workers.