Encounters At The Counter

Brings together a set of studies that explore the dynamics of conversation between sellers and customers in shop interactions.

Encounters at the Counter shares Johnson's engaging in face-to-face customer service. It explores the dimensions of hospitality that can be applied to congregations seeking to demonstrate genuine hospitality, such as: the contagion of happiness, maximizing routines, renewing resources, taking time and making time and promoting the quality of the product as well as the process.

This book outlines the specific character of the ethnomethodological approach to 'play'; that is, to everyday sport and leisure activities that people generally engage in for enjoyment, at home or as a 'hobby'. With chapters on cooking, running, playing music, dancing, rock climbing, sailing, fly fishing and going out for the day as a family, Ethnomethodology at Play provides an introduction to the key conceptual resources drawn upon by ethnomethodology in its studies of these activities, whilst exploring the manner in which people 'work' at their everyday leisure. Demonstrating the breadth of ethnomethodological analysis and showing how no topic is beyond ethnomethodology's fundamental respecification, Ethnomethodology at Play sets out for the serious reader and researcher the precise contribution of ethnomethodology to sociological studies of sport and leisure and ordinary domestic pastimes. As such this groundbreaking volume constitutes a significant contribution to both ethnomethodology and sociology in general, as well as to the sociology of sport and leisure, the sociology of domestic and daily life and cultural studies.

A comprehensive account of face-to-face interactions in commercial and non-commercial service encounter settings.

Many managers face the challenge of monitoring rates of visitor encounters in wilderness. This study (1) provides estimates of encounter rates through use of several monitoring methods, (2) determines the relationship between the various measures of encounter rates, and (3) determines the relationship between various indirect predictors of encounter rates and actual encounter rates. Exit surveys, trip diaries, wilderness ranger observations, trained observers, mechanical counters, trailhead count observations, and parking lot vehicle counts were used to develop better understanding of the relationship between these various monitoring methods. The monitoring methods were tested at Alpine Lakes Wilderness in Washington. Encounter rates differed dramatically from weekdays to weekend days at high-use places studied. Estimates of encounter rates also varied substantially across methods used. Rather than conclude what method is best, this report seeks to help the manager decide which method is most appropriate for use in a particular wilderness, given the issues being addressed. It should also help alleviate some of the problems managers have in prescribing monitoring systems, by forcing more precise definition of indicators.

This book explores European soldiers’ encounters with their continent’s exotic frontiers from the French Revolution to the First World War. In numerous military expeditions to Italy, Spain, Russia, Greece and the ‘Levant’ they found wild landscapes and strange societies inhabited by peoples who needed to be ‘civilized.’ Yet often they also discovered founding sites of Europe’s own ‘civilization’ (Rome, Jerusalem) or decaying reminders of ancient grandeur. The resulting encounters proved seminal in forging a military version of the ‘civilizing mission’ that shaped Europe’s image of itself as well as its relations with its own periphery during the long nineteenth century.

Available open access digitally under CC-BY-NC-ND licence. This interdisciplinary volume explores how English commercial, co-operative and charity retailing were shaped by and in turn influenced their social and political environments, from the local and the global, between the late-nineteenth and early twenty-first centuries.

Modern Western musical thought tends to represent music as a thing--a pattern, a structure, even an organism--than as a human practice. Music, Encounter, Togetherness focusses on music as something people do, as a mode of encounter between individuals and cultures, and as an agent of interpersonal and social togetherness. It presents music as a utopian dimension of everyday life.