English For Secretaries And Administrative Personnel

English for Secretaries and Administrative Personnel prepares future professionals in a challenging job market. The successful first edition has now been updated and fully revised! English for Secretaries and Administrative Personnel is a comprehensive Secretarial and Business course organised into three modules: Listening, Writing and Reading. Each unit provides presentation material of office situations, followed by a comprehensive vocabulary and grammar focus and skills work. The language level has been carefully graded for use in an elementary to pre-intermediate classroom.

English for Executive Administrative Assistant (EAA) is written to fulfill students’ need to learn English for specific Purposes, especially those who plan to work as a professional administrative staff. The need for increased English language skills for personnel of Professional administration is an urgent matter, as the era of globalization has penetrated into various sectors; economics, culture, science, and so on. Therefore, professional Administrative Personnel are required to have competence English and professional attitude to be able to fulfill the needs of the institution or company they represent. This book consists of five units which are developed from the decree of the English Language consortium at the Directorate of Course Development and Institution, Directorate General of Non Formal and Informal Education, Ministry of National Education (National Work Competency Standards/SKKNI), year 2009. The first three units are organized into specific language skills (Reading, Writing and Speaking), containing various activities designed to train and improve students’ English proficiency related to the targeted administrative skills. Unit I covers negotiation skills, with the focus on the discussion, practices and useful expressions relevant to conducting effective negotiation in English Language. Unit II covers presentation skills, with key elements of how to make effective presentation in English Language discussed and practiced. Next, Unit III covers Public Relations, with various elements of administrative tasks with close relations to public relations issues discussed and practiced. which are then followed by practices to perform administrative tasks using effective English Language. To be more specific, Unit IV covers intermediate communication strategies, including various English expressions indicating hesitation, reflection, formal and informal requests, offers, intentions, acceptance and refusal. Finally, Unit V covers summaries and reports, with a range of tips to write good reports in English, followed by examples and practices. The writing tasks in Unit IV and V are mostly presented in the form of guided writing which provides students with the language expressions they need to complete the relevant administrative tasks. In addition to reading and writ¬ing exercises, it also presents speaking which explains about a concept which is then followed by speaking practices.

This handbook for administrative assistants and secretaries covers such topics as telephone usage, keeping accurate records, making travel arrangements, e-mail, using the Internet, business documents, and language usage.

This new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Placing special emphasis on career development, it provides help and advice on the skills necessary to progress in your career. Along with a chapter to share with your boss for a more fruitful working relationship, it includes help with time management, networking, relationship management, communication and confidence. Now with a new chapter which provides important advice on social networking as an alternative communication tool, it also contains even more practical help with minute taking. With free downloadable online resources to aid the day-to-day running of your office, this comprehensive and accessible guide will help you keep your finger on the pulse and maintain your professional image.