Face To Face In The Workplace A Handbook Of Strategies For Effective Discussions

Looking to improve your people management skills? This is an accessible guide to every meeting, discussion or difficult conversation you will need to have. Written for busy managers and leaders who need quick solutions, Face to Face in the Workplace will equip you with all the tools and strategies you'll need to get it right every time. Step by step frameworks will guide you in getting the best out of the people you manage, and yourself. You will: have more productive discussions that please everyone involved; save time by knowing how to prepare effectively; never have to worry about what to say in difficult meetings; learn to get your point over more effectively; improve your people management skills - and your career prospects. Based on research and experience in workplaces nationwide, this comprehensive handbook provides a Definition for each type of discussion; the Outcomes that you are aiming for; a plan for Thinking Ahead; and the Steps you should take, one by one. Each chapter also includes Good Practice, where you will pick up models and theories to deepen your understanding, and Warnings so that you can be aware of the dangers. The basics of good communication are also covered at the beginning of the book to provide a firm foundation. Included: Assertive behaviour, Explaining, Listening, Interviewing applicants, Making someone redundant, Saying no, Shutting people up, Introducing change, Self awareness, Dismissing a member of staff, Personality styles, Challenging, Questioning, Credibility, Rapport, Body language, Respect, Appraisals, Return to work interviews, Challenging attitude, Coaching, Feedback, Conflict, The Dark Triad, Negotiating, Delegating, Exit interviews, Instructing, Influencing, Inappropriate Behaviour, Managing your Boss, Mentoring, Performance gaps, Praising, Supervising, Reprimanding, Supporting through change,360° feedback.

Online learning has become a prominent and inseparable component of higher education in recent years. Questions related to course structure, levels of interaction, presence, and participation within online courses persist and invite further inquiry for determining factors that encourage effective teaching and learning in online environments. The Handbook of Research on Strategic Management of Interaction, Presence, and Participation in Online Courses explores models of course development and delivery techniques to improve instruction, learning, and student satisfaction in online courses. Covering topics such as rates of participation, student engagement and retention, and social development, this handbook serves as a resource for educators in online learning environments, as well as for course designers and developers of online courses and researchers whose agenda includes examining interaction, presence, and participation in online courses.

Maintaining that urban teaching and learning is characterized by many contradictions, this work proposes that there is a wide range of social, cultural, psychological, and pedagogical knowledge urban educators must possess in order to engage in effective and transformative practice. It is necessary for those teaching in urban schools to be scholar-practitioners, rather than bureaucrats who can only follow rather than analyze, understand, and create. Ten major sections cover the myriad issues of urban education as it exists today.

Employee commitment can mean the difference between success and disaster. So internal communication is now a key issue for senior management. This new Gower Handbook recognises IC's emergence as a new management discipline. It is aimed both at the generalist manager who needs to come to terms with the theoretical and technical aspects of internal communication, and the media specialist now seeking wider management skills and perspectives.Early chapters examine changes in IC's strategic context. These include organizations' increasing need for innovation and flexibility; the disappearance of 'loyalty' among employees; growing recognition of the importance of corporate 'brand' and how to sustain it; and the effects on traditional work and management patterns of new computer networks. Step-by-step guides introduce the reader to creating IC strategies and to carrying out research and measurement. Over 45 communication techniques, from team meetings to web sites, are evaluated for use in differing circumstances. The Handbook also looks at how to set about developing good communicators; and finally presents 16 practical case studies in key application areas. Organizations featured are all leaders in their field, among them Andersen Consulting, The Body Shop, BP Chemicals, IBM, The Boots Company, Glaxo Operations, Rover, SmithKline Beecham, WH Smith and Unigate Dairies.Eileen Scholes and her team have compiled what is probably the most comprehensive - and is certainly the most authoritative - guide available to the principles and practice of internal communication.

Provides an authoritative reference collection on leading international insights into the integration of technology tools and applications with adult and vocational instruction.

Provides insight into the practice of blended learning in higher education.

Active learning occurs when a learning task can be related in a non-arbitrary manner to what the learner already knows and when there is a personal recognition of the links between concepts. The most important element of active learning is not so much in how information is presented, but how new information is integrated into an existing knowledge base. In order to successfully implement active learning into higher education, its effect on student engagement must be studied and considered. The Handbook of Research on Active Learning and Student Engagement in Higher Education focuses on assessing the effectiveness of active learning and constructivist teaching to promote student engagement and provides a wide range of strategies and frameworks to help educators and other practitioners examine the benefits, challenges, and opportunities for using active learning approaches to maximize student learning. Covering topics such as online learning environments and engagement approaches, this major reference work is ideal for academicians, practitioners, researchers, librarians, industry professionals, educators, and students.