Feedback And Other Dirty Words

A practical and irreverent guide to taking the sting out of feedback and reclaiming it as a motivating, empowering experience for everyone involved. Feedback: the mere mention of the word can make our blood pressure rise and our defenses go up. For many of us, it's a dirty word that we associate with bias, politics, resentment, and self-doubt. However, if we take a step back and think about its true intent, we realize that feedback needn't be a bad thing. After all, understanding how others experience us provides valuable opportunities to learn and grow. Authors M. Tamra Chandler and Laura Grealish explain how feedback got such a bad rap and how to recognize and minimize the negative physical and emotional responses that can erode trust and shut down communication. They offer a new and more ambitious definition of feedback, explore the roles we each play as Seeker, Extender, and Receiver, and introduce the three Fs of making feedback focused, fair, and frequent. You'll also find valuable exercises and strategies, along with real-world examples that illustrate how you can put these ideas into action and join in the movement to fix feedback, once and for all. When it's done right, feedback has been proven to be the most effective means of improving communication and performance for you and your organization. It's too important to give up, and with Chandler and Grealish's help, you'll be able to use it deftly, equitably, and effectively.

A practical and irreverent guide to taking the sting out of feedback and reclaiming it as a motivating, empowering experience for everyone involved. Feedback: the mere mention of the word can make our blood pressure rise and our defenses go up. For many of us, it’s a dirty word that we associate with bias, politics, resentment, and self-doubt. However, if we take a step back and think about its true intent, we realize that feedback needn’t be a bad thing. After all, understanding how others experience us provides valuable opportunities to learn and grow. Authors M. Tamra Chandler and Laura Grealish explain how feedback got such a bad rap and how to recognize and minimize the negative physical and emotional responses that can erode trust and shut down communication. They offer a new and more ambitious definition of feedback, explore the roles we each play as Seeker, Extender, and Receiver, and introduce the three Fs of making feedback focused, fair, and frequent. You’ll also find valuable exercises and strategies, along with real-world examples that illustrate how you can put these ideas into action and join in the movement to fix feedback, once and for all. When it’s done right, feedback has been proven to be the most effective means of improving communication and performance for you and your organization. It’s too important to give up, and with Chandler and Grealish’s help, you’ll be able to use it deftly, equitably, and effectively. “Feedback (and other Dirty Words) cuts straight to the chase on what you need to do to revolutionize feedback in your organization. If we all approached feedback in this way, business (and the world at large!) would indeed be a better place.” —Kathy O'Driscoll, vice president of People, Snowflake Computing Inc. “Like it or probably not, people don't grow without feedback. Can you deliver feedback without closing people down? Chandler and Grealish give the tools and methods for making feedback feel good. Not only will Feedback (and Other Dirty Words) help you with your next performance conversation, it can transform your company culture to be more agile and enjoyable.” —Marcia Reynolds, PsyD, past president, International Coach Federation, and author of The Discomfort Zone

"Natalie Nixon's new book provides a fresh primer on how to cultivate creativity in the workplace.” —Nir Eyal, bestselling author of Hooked and Indistractable Too many people associate creativity solely with the arts, even though to be an incredible scientist, engineer, or entrepreneur requires immense creativity. And it's the key to developing breakthrough products and services. Natalie Nixon, a creativity strategist with a background in cultural anthropology, fashion, and service design, says that in the fourth industrial revolution a creativity leap is needed to bridge the gap that exists between the churn of work and the highly sought-after prize called innovation. Nixon says that since humans are hardwired to be creative, it is a competency anyone can develop. She shows that it balances wonder (awe, audacity, and curiosity) with rigor (discipline, skill-building, and attention to detail), and that inquiry, improvisation, and intuition are the key practices that increase those capacities. Drawing on interviews with fifty-six people from diverse backgrounds—farming, law, plumbing, architecture, perfumery, medicine, education, technology, and more—she offers illuminating examples of how creativity manifests in every kind of work. Combining creativity tools and techniques with real-world stories of innovative people and businesses, this book is a provocation, an inspiration, and an invitation to unleash the innate creativity that lies within each of us. It offers a more dynamic and integrative way to adapt and innovate, one that allows us the freedom to access our full human selves.

Support, celebrate, and grow your best teachers so that they stay in your school and continue to have maximum impact. Burnout and teacher turnover are on the rise, yet we often spend more of our energy on the underperformers. In this powerful book from bestselling authors Todd Whitaker, Connie Hamilton, Joseph Jones, and T.J. Vari, you'll learn why it’s crucial to recognize your best teachers, going beyond superficial gestures of appreciation and investing in them in deeper ways. The authors show school leaders how to identify their best teachers and then reveal strategies for supporting them, including recognizing the value-cost of teachers’ time; prioritizing appreciation; controlling the narrative; tailoring professional learning; helping teachers grow through peer observations as well as beyond the school; applying data informed feedback; and nurturing self- and collective-efficacy. Each chapter begins with a powerful story, an overview of our blind spots, strategies on what we should invest in, and how to ensure that the whole school profits from your efforts. There’s also an Initial Deposits feature that provides a quick, tangible way to get started with each idea. With the helpful models, tips, and tricks in this book, you won’t just be inspired to make a change but will be well equipped to take action. As your best teachers get better-and-better, your students and the entire school culture will benefit!

As the workforce becomes increasingly diverse, it is imperative that organizations learn to attract, engage, and retain employees and leverage their unique perspectives. But few leaders have fully developed the aptitudes required for mentoring, let alone the level of cultural competency needed to bridge differences. In Bridging Differences for Better Mentoring, leadership mentoring experts Lisa Fain and Lois Zachary present a framework for achieving cultural competence in mentor-mentee communication using accessible, understandable, and practical tools and strategies. The result is more agility, comfort, and capability in their readers to build meaningful mentoring relationships and communicate effectively across differences. These tools lead to better, more culturally sensitive leaders, a safer work environment, and a more inclusive workplace for all.

Explore the latest edition of an authoritative resource on professional and educational mentoring In the newly revised Third Edition of The Mentor’s Guide: Facilitating Effective Learning Relationships, veteran mentoring experts Lois J. Zachary and Lisa Z. Fain deliver a thoughtful and rich exploration of the critical process of mentoring. The book offers practical tools for facilitating the mentoring experience from beginning to end. In addition to walking you through the four phases of mentoring—preparing, negotiating enabling growth, and coming to closure—this important book provides: Brand-new content on diversity, inclusion, and equity, as well as tools to enhance virtual mentoring relationships The ethics of mentoring, including how to handle common ethical pitfalls and mistakes Hands-on worksheets and exercises to facilitate the mentoring and learning process Perfect for leaders, managers, and educators, in any career or professional setting, The Mentor’s Guide is an indispensable tool to help navigate your learning and mentoring journey.

This sixth edition of the number one bestselling employee retention book in the world (over 800,000 copies sold) puts a new emphasis on diversity and inclusion but keeps the same appealing format: twenty-six simple strategies from A to Z. Despite booms and busts, technology advances, talent wars, layoffs, and even a global pandemic, people want what they've always wanted. Employees want—and now expect—meaningful work, supportive bosses, regular recognition, and a chance to learn and grow. And managers want their amazing people to stay—for at least a little while longer. For two decades, this Wall Street Journal bestseller—over 800,000 sold—has offered twenty-six simple strategies, from A to Z, that managers can use to address their employees' real concerns and keep them engaged. The authors have gone over every word of the previous edition, revising, updating, and streamlining. This edition includes a timely focus on diversity and inclusion in every chapter. For example, chapter 6 focuses on family. Different cultures view family responsibilities differently, so the authors address how to take that into consideration when a treasured employee asks for extended leave to care for a grandparent. And a new section called “Conversations That Count” offers discussion questions for sparking deeper conversation around the topics in the book. This new edition will ensure that Love 'Em or Lose 'Em will continue to help managers all over the world create a supportive workplace culture so they can fight burnout and keep the people they can least afford to lose.

The work world is changing faster than ever before. Adapting to this new reality without a significant interruption in results is increasingly a top priority for all businesses. The key to thriving through disruption is understanding and practicing human capital strategies that will drive enterprise performance and value-creation. In Humanizing Human Capital, renowned business thought leaders Solange Charas, PhD, and Stela Lupushor reframe traditional HR practices into a future-forward strategy to optimize human capital. Charas and Lupushor shift decision-making about people from a gut sense to an evidence-based approach—a critical and much-needed departure from the cross-your-fingers-and-hope-for-the-best approach of most traditional HR programs today. Humanizing Human Capital reveals a step-by-step method to apply analytics approaches to human capital while anticipating inevitable changes in the workforce landscape. This will enable human capital professionals to generate positive outcomes for all stakeholders and allow management to make decisions that work for the entire enterprise. With this book’s comparison of “traditional” with the “future-forward” approach to human capital management, case studies, real-world situations, and 20 business principles, you will learn to: Adopt a best-evidence versus best-practice approach to decision making Shift your thinking so that you view human capital as a crucial investment rather than as a sunk cost Identify what needs to change to respond to future pressures and apply critical thinking to create workable solutions Balance human capital analytics with the more human-centric elements of people management Equip yourself with approaches and tools to interpret the collective voice of the workforce Utilize methods to measure and optimize human capital efficiency, increasing your ROI Increase value for all key stakeholders, including investors, management, workers, customers, partners, and the community at large The road ahead may seem unpredictable and even treacherous, but Humanizing Human Capital provides leaders of any organization a new framework to create resilient, responsive, and innovative organizations with tangible and sustainable business results.