Friends Knock Your Socks Off

Who would’ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more. The book provides readers with proven tips and strategies for: • Exceeding customer needs and expectations • Determining the right times to bend or break the rules • Becoming fantastic fixers and powerful problem-solvers • Using the RATER factors to wow your customers • Understanding cultural and generational differences • Becoming a listening post • Coping effectively with “customers from hell” With people surrounded by more choices and information than ever before, true customer loyalty has become increasingly difficult to attain. Combining timeless wisdom and up-to-the-minute methods, Delivering Knock Your Socks Off Service is the book no customer service professional can afford to be without.

Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: ¿ See things from the customer¿s point of view ¿ Meet customer expectations and satisfy their needs ¿ Create a memorable experience for the customer ¿ Become easy to do business with ¿ Determine the right time to bend or break the rules ¿ Become a fantastic fixer and powerful problem-solver ¿ Cope effectively with "customers from hell" ¿ Avoid the ten deadly sins of customer service ¿ Formulate smart answers to tough customer questions

Laughter That Will Knock Your Socks Off By: Paul W. Tastad Laughter That Will Knock Your Socks Off is a collection of jokes, phrases, puns, and quips that are sure to keep you laughing. With Paul W. Tastad’s observations on doctors, family, entertainment, and more, along with his delightful word play, and comic worldview, this hilarious book will without a doubt brighten anyone’s day!

What's a little monkeying around among friends? In this celebration of friendship, sock monkey dolls spread cheer with their homemade smiles, and humor with their antics. Stuffed with character, these lovable little critters show with humor and pizzazz what we value most in our friendships-a certain "sole" connection filled with the magic of laughter and affection.

In this celebration of the bitch within, retro women bust down the walls without breaking a nail or mussing their hair. Nancy Rider Hunt, whose cards and magnets are sold nationwide, illustrated Bitch? Moi? With campy photo collages.If you find yourself wondering if he's worth shaving your legs for, if your inner diva just wants to get down and dirty once in a while, if you prefer your men tranquilized and tagged, make this book your manifesto and join the audacious sisterhood of women who know what they want and how to get it. Serve up some attitude with a twist as you tell the world: "It's Ms. Bitch to you!" Illustrated with photos or winsome artwork, Keepsakes are books to treasure and share. 72 pp, hardcover. 6 1/4" square.

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The world of online dating is booming, and Internet matchmaking services provide social opportunities undreamed of just a few years ago. But if you're looking for a long-term, loving relationshop, where do you begin what can seem like an overwhelming and intimidating process? In Cast Your Net, Eric Fagan takes a chronological step-by-step approach to computerized courtship to explain how you can safely, securely, and successfully navigate the online search for your soul mate.