Governing Operational Decisions In An Enterprise Scalable Way

This IBM® Redbooks® publication presents decision governance topics from a theoretical discussion perspective and then goes on to make links to the practical aspects of applying these concepts by using the IBM Operational Decision Manager platform. This book explores enterprise governance context to clarify the bigger picture for how governance is carried out across the enterprise. You will also find this book valuable if you are using or considering the usage of an operational decision management system (or business rules management system (BRMS)) in your organization. You might be following a standard such as the The Open Group Architecture Framework (TOGAF) Architecture Development Method (ADM) and decided to use a decision management system that lets the business people take control of the business decisions that are made by the technology systems in their organization. This book also describes Control Objectives for Information and Related Technology (COBIT), which provides a comprehensive framework that assists enterprises in achieving their objectives for the governance and management of enterprise IT. Another topic of great importance that this book covers is the relationship to ITIL, a public framework that describes best practices in IT Service Management. Of the five stages of the ITIL lifecycle, this book focuses on the objectives and processes of the Service Transition stage.

This IBM® Redbooks® publication presents decision governance topics from a theoretical discussion perspective and then goes on to make links to the practical aspects of applying these concepts by using the IBM Operational Decision Manager platform. This book explores enterprise governance context to clarify the bigger picture for how governance is carried out across the enterprise. You will also find this book valuable if you are using or considering the usage of an operational decision management system (or business rules management system (BRMS)) in your organization. You might be following a standard such as the The Open Group Architecture Framework (TOGAF) Architecture Development Method (ADM) and decided to use a decision management system that lets the business people take control of the business decisions that are made by the technology systems in their organization. This book also describes Control Objectives for Information and Related Technology (COBIT), which provides a comprehensive framework that assists enterprises in achieving their objectives for the governance and management of enterprise IT. Another topic of great importance that this book covers is the relationship to ITIL, a public framework that describes best practices in IT Service Management. Of the five stages of the ITIL lifecycle, this book focuses on the objectives and processes of the Service Transition stage.

Abstract This IBM® Redbooks® publication introduces operational decision governance and describes in detail how to implement it using the IBM Operational Decision Manager (ODM) platform. ODM allows businesses to automate and manage day-to-day operational decisions. It provides an integrated repository and management components for line-of-business, subject-matter experts to directly participate in the definition and governance of rules-based decision logic, organized in decision services. Governance of changes to decision services is of particular importance and value. This book describes how organizations can choose between the built-in ODM decision governance framework or a custom governance based on manually managed branches. Related topics, such as access control, permissions and user management, are covered and give a full view on decision service governance. You will find this book valuable if you are using or considering the usage of an operational decision management system in your organization, either with ODM on-premises or ODM on Cloud offerings. This book was written to help assist the following target audience in applying Decision Management technology successfully: IT Project Managers need to understand how decision governance differs from IT Governance, and how ODM straddles both worlds to facilitate agile change. IT Technical Architects need to understand how to architect ODM to sit inside both the IT and business worlds. Business Analysts need to understand the processes for changing business policies using ODM Decision Center. Business Rule Development Teams need to understand the best way to structure rule projects for scalability and maintainability.

This IBM® Redbooks® publication introduces operational decision governance and describes in detail how to implement it using the IBM Operational Decision Manager (ODM) platform. ODM allows businesses to automate and manage day-to-day operational decisions. It provides an integrated repository and management components for line-of-business, subject-matter experts to directly participate in the definition and governance of rules-based decision logic, organized in decision services. Governance of changes to decision services is of particular importance and value. This book describes how organizations can choose between the built-in ODM decision governance framework or a custom governance based on manually managed branches. Related topics, such as access control, permissions and user management, are covered and give a full view on decision service governance. You will find this book valuable if you are using or considering the usage of an operational decision management system in your organization, either with ODM on-premises or ODM on Cloud offerings. This book was written to help assist the following target audience in applying Decision Management technology successfully: IT Project Managers need to understand how decision governance differs from IT Governance, and how ODM straddles both worlds to facilitate agile change. IT Technical Architects need to understand how to architect ODM to sit inside both the IT and business worlds. Business Analysts need to understand the processes for changing business policies using ODM Decision Center. Business Rule Development Teams need to understand the best way to structure rule projects for scalability and maintainability.

Organizations face case management challenges that require insight, responsiveness, and collaboration. IBM® Case Manager, Version 5.2, is an advanced case management product that unites information, process, and people to provide the 360-degree view of case information and achieve optimized outcomes. With IBM Case Manager, knowledge workers can extract critical case information through integrated business rules, collaboration, and analytics. This easy access to information enhances decision-making ability and leads to more successful case outcomes. IBM Case Manager also helps capture industry preferred practices in frameworks and templates to empower business users and accelerate return on investment. This IBM Redbooks® publication introduces the case management concept. It includes the reason for and benefits of case management, and why it is different from the traditional business process management or content management. In addition, this book addresses how you can design and build a case management solution with IBM Case Manager and integrate that solution with external products and components. This book is intended to provide IT architects and IT specialists with the high-level concepts of case management and the capabilities of IBM Case Manager. It also serves as a practical guide for IT professionals who are responsible for designing, building, customizing, and deploying IBM Case Manager solutions.

This book presents a set of models, methods, and techniques that allow the successful implementation of data governance (DG) in an organization and reports real experiences of data governance in different public and private sectors. To this end, this book is composed of two parts. Part I on “Data Governance Fundamentals” begins with an introduction to the concept of data governance that stresses that DG is not primarily focused on databases, clouds, or other technologies, but that the DG framework must be understood by business users, systems personnel, and the systems themselves alike. Next, chapter 2 addresses crucial topics for DG, such as the evolution of data management in organizations, data strategy and policies, and defensive and offensive approaches to data strategy. Chapter 3 then details the central role that human resources play in DG, analysing the key responsibilities of the different DG-related roles and boards, while chapter 4 discusses the most common barriers to DG in practice. Chapter 5 summarizes the paradigm shifts in DG from control to value creation. Subsequently chapter 6 explores the needs, characteristics and key functionalities of DG tools, before this part ends with a chapter on maturity models for data governance. Part II on “Data Governance Applied” consists of five chapters which review the situation of DG in different sectors and industries. Details about DG in the banking sector, public administration, insurance companies, healthcare and telecommunications each are presented in one chapter. The book is aimed at academics, researchers and practitioners (especially CIOs, Data Governors, or Data Stewards) involved in DG. It can also serve as a reference for courses on data governance in information systems.

IBM® has long been recognized as a leading provider of hardware, software, and services that are of the highest quality, reliability, function, and integrity. IBM products and services are used around the world by people and organizations with mission-critical demands for high performance, high stress tolerance, high availability, and high security. As a testament to this long-standing attention at IBM, demonstration of this attention to security can be traced back to the Integrity Statement for IBM mainframe software, which was originally published in 1973: IBM's long-term commitment to System Integrity is unique in the industry, and forms the basis of MVS (now IBM z/OS) industry leadership in system security. IBM MVS (now IBM z/OS) is designed to help you protect your system, data, transactions, and applications from accidental or malicious modification. This is one of the many reasons IBM 360 (now IBM Z) remains the industry's premier data server for mission-critical workloads. This commitment continues to apply to IBM's mainframe systems and is reiterated at the Server RACF General User's Guide web page. The IT market transformed in 40-plus years, and so have product development and information security practices. The IBM commitment to continuously improving product security remains a constant differentiator for the company. In this IBM RedguideTM publication, we describe secure engineering practices for software products. We offer a description of an end-to-end approach to product development and delivery, with security considered. IBM is producing this IBM Redguide publication in the hope that interested parties (clients, other IT companies, academics, and others) can find these practices to be a useful example of the type of security practices that are increasingly a must-have for developing products and applications that run in the world's digital infrastructure. We also hope this publication can enrich our continued collaboration with others in the industry, standards bodies, government, and elsewhere, as we seek to learn and continuously refine our approach.

The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations.Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.