How User Friendly Is Your Outpatient Department

This guide is designed to help medical outpatient clinics provide a more user friendly service and support the staff involved in making those decisions.

Covers a wide range of diagnostic and short-stay therapeutic provision in settings such as minor injuries, day surgery, outpatients, endoscopy, oncology ambulatory clinics and day hospitals. It focuses on specific nursing issues and the role of the nurse within each of these areas of practice.

Since more and more surgeries and procedures are being performed in outpatient settings, the policies, plans, and procedures for these services are of increasing importance. 50 Policies and Plans for Outpatient Services details commonly used policies and plans in free-standing ambulatory care centers. Included are plans and policies concentrating o

A valuable reference for those involved in the field of ambulatory patient care, Improving Quality in Outpatient Services offers time-tested instruction on how to create a world-class outpatient program. It supplies a high-level overview of current opportunities, national quality programs, and challenges outlining the policies, procedures, and plan