Human Systems Development

In April 1991 BusinessWeek ran a cover story entitled, "I Can't Work This ?#!!@ Thing," about the difficulties many people have with consumer products, such as cell phones and VCRs. More than 15 years later, the situation is much the same-but at a very different level of scale. The disconnect between people and technology has had society-wide consequences in the large-scale system accidents from major human error, such as those at Three Mile Island and in Chernobyl. To prevent both the individually annoying and nationally significant consequences, human capabilities and needs must be considered early and throughout system design and development. One challenge for such consideration has been providing the background and data needed for the seamless integration of humans into the design process from various perspectives: human factors engineering, manpower, personnel, training, safety and health, and, in the military, habitability and survivability. This collection of development activities has come to be called human-system integration (HSI). Human-System Integration in the System Development Process reviews in detail more than 20 categories of HSI methods to provide invaluable guidance and information for system designers and developers.

In April 1991 BusinessWeek ran a cover story entitled, "I Can't Work This ?#!!@ Thing," about the difficulties many people have with consumer products, such as cell phones and VCRs. More than 15 years later, the situation is much the same-but at a very different level of scale. The disconnect between people and technology has had society-wide consequences in the large-scale system accidents from major human error, such as those at Three Mile Island and in Chernobyl. To prevent both the individually annoying and nationally significant consequences, human capabilities and needs must be considered early and throughout system design and development. One challenge for such consideration has been providing the background and data needed for the seamless integration of humans into the design process from various perspectives: human factors engineering, manpower, personnel, training, safety and health, and, in the military, habitability and survivability. This collection of development activities has come to be called human-system integration (HSI). Human-System Integration in the System Development Process reviews in detail more than 20 categories of HSI methods to provide invaluable guidance and information for system designers and developers.

Balancing Acts offers consultants and managers a simple, powerful way to think about change, and ascribes a four-phase iterative process for implementing change. Reviewing change initiatives from different types of organizations, Balancing Acts confronts the problems and pitfalls head-on that often arise during workplace transitions. Conklin explains why organizational change can be so difficult, and shows that by balancing a set of competing psychological and systemic challenges, interveners will increase their chance of success. Conklin shows that human groups function as complex systems, and that a change initiative is not a linear progression toward a predefined result. Instead, change is an iterative process that involves a search for feasible and useful solutions. The book’s central argument is that while leading or supporting this search, consultants and leaders must balance four critical concerns: confrontation and compassion, participation and observation, assertion and inquiry, and planfulness and emergence.

A groundbreaking look at how technology with a human touch is revolutionizing government and industry Human Systems Integration (HSI) is very attractive as a new integrating discipline designed to help move business and engineering cultures toward a more people-technology orientation. Over the past decade, the United States and foreign governments have developed a wide range of tools, techniques, and technologies aimed at integrating human factors into engineering systems in order to achieve important cost and performance benefits that otherwise would not have been accomplished. In order for this new discipline to be effective, however, a cultural change is needed that must start with organizational leadership. Handbook of Human Systems Integration outlines the principles and methods that can be used to help integrate people, technology, and organizations with a common objective toward designing, developing, and operating systems effectively and efficiently. Handbook of Human Systems Integration is broad in scope, covering both public and commercial processes as they interface with systems engineering processes. Emphasizing the importance of management and organization concepts as well as the technical uniqueness of HSI, Handbook of Human Systems Integration features: * More than ninety contributors, technical advisors, and reviewers from government, industry, and academia * Comprehensive coverage of the most recent HSI developments, particularly in presenting the cutting-edge tools, techniques, and methodologies utilized by each of the HSI domains * Chapters representing the governments and industries of the United Kingdom and Canada * Contributions from three services of the Department of Defense along with the Federal Aviation Administration and the National Academy of Sciences * Many chapters covering both military and nonmilitary applications * Concepts widely used by government contractors both in the United States and abroad This book will be of special interest to HSI practitioners, systems engineers, and managers, as well as government and industry decision-makers who must weigh the recommendations of all multidisciplines contributing to systems performance, safety, and costs in order to make sound systems acquisition decisions.

Human Systems Management is an important work that integrates knowledge, management and systems into a unified world of thinking and action in business, decision-making and economics. It presents a modern synthesis of the fields of knowledge management, systems science and human organization. A biological rather than mechanistic perspective pervades the text. New and original ideas and approaches are presented with the simplicity and clarity typical of the well-known author. Contents:Production of Knowledge: Moving from Data and Information to Knowledge and WisdomManagement of Systems: Global Management ParadigmProducing Networks: Management and Self-Production in NetworksProducing Decisions: Multiple Criteria, Tradeoffs and ConflictsAttaining Wisdom: Wisdom of Management Systems Readership: Business managers, management scientists, business & management students, and business & management consultants. Keywords:Reviews:“Only an accomplished author like Dr Zeleny would dare reconcile business with art that is an art which recognizes the momentous changes which the organization has suffered in modern times … Professor Zeleny must be congratulated for his effort which extends common efforts to make the subjects of his text more meaningful and understandable.”John P van Gigch Professor Emeritus of Management and Systems California State University “Milan Zeleny is now the most cited Czech economist. Zeleny's long awaited book, 'HSM', is a vital leading indicator for 21st century management action, just as his work over 40 years ago still remains an inspiration to researchers in multi-criteria decision making.”Associate Professor Alan E Singer University of Canterbury “Professor Zeleny's emphasis on the importance of human coordination is highly illuminative, especially when it comes to the re-integration of knowledge, experiences and morality into wisdom, implying cultural enrichment and comprehensive human development, both of which are essential for sustainable development.”Professor Kensei Hiwaki Tokyo International University “It is well written and structured, with a minimum of mathematics, thus making it appealing to a broad audience. It provides numerous examples and anecdotes throughout … Overall, the book is easy to read, gives a good overview of the topic treated and encourages the reader to think outside the box.”Zentralblatt MATH

th HESSD 2009 was the 7 IFIP WG 13.5 Working Conference in the series on Human Error, Safety and Systems Development which looks at integration of usability, human factors and human–computer interaction within system - th velopment. This edition was jointly organized with the 8 TAMODIA event on Tasks, Models and Diagrams for User Interface Development. There is an obvious synergy between the two previously separated events, as a rigorous, - gineering approach to user interface development can help in the prevention of human error and the maintenance of safety in critical interactive systems. Following the tradition of HESSD events, the papers in these proceedings address the problem of developing systems that support human interaction with complex, safety-critical applications. The last 30 years have seen a signi?cant reduction in the accident rates across many di?erent industries. Given these achievements, why do we need further research in this area? Recent accidents in a range of industries have increased concern over the design, management and control of safety-critical systems. Therefore, any system that involves human lives in its functioning is subject to safety-criticalaspects. Contributions such as the one by Holloway and Johnson (2004) report that over 80% of accidents in aeronautics are attributed to human error.

Human–Systems Integration: From Virtual to Tangible Subject Guide: Ergonomics and Human Factors This book is an attempt to better formalize a systemic approach to human–systems integration (HSI). Good HSI is a matter of maturity... it takes time to mature. It takes time for a human being to become autonomous, and then mature! HSI is a matter of human–machine teaming, where human–machine cooperation and coordination are crucial. We cannot think engineering design without considering people and organizations that go with it. We also cannot think new technology, new organizations, and new jobs without considering change management. More specifically, this book is a follow-up of previous contributions in human-centered design and practice in the development of virtual prototypes that requires progressive operational tangibility toward HSI. The book discusses flexibility in design and operations, tangibility of software-intensive systems, virtual human-centered design, increasingly autonomous complex systems, human factors and ergonomics of sociotechnical systems, systems integration, and changed management in digital organizations. The book will be of interest to industry, academia, those involved with systems engineering, human factors, and the broader public.