I Want To Complain An Alternative Guide To Customer Service

Have you got something to complain about? Have you been short changed? Have you complained and got nothing but hollow apologies? Are you due compensation? Then this book could help. With eight years experience in a customer management role for a multi-national retailer, Peter realised that it was the light-hearted, entertaining letters that received the most satisfactory resolutions. 'I want to complain' explains exactly what life is like on the other end of the call-centre telephone. The second section of the book contains a collection of genuine complaint letters along with their replies so you can see for yourself just how it works. Those companies written to include Marks and Spencer, Tesco, Asda and even Newcastle city council to get a parking ticket revoked - all with positive resolutions. 'I want to complain' hopes to put the 'fun' into refund and the 'jest' into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer services.

Have you tried every possible diet and had no success? Have you managed to lose weight and then put it all back on again? Are you sick of fad diets that feel like nothing but hard work? Then you need 'Diets Don't Work: an alternative guide to weight loss' which outlines the simple yet effective 'I'm not on a diet - diet'. Sports Therapist Peter Nuttall B.Sc. explains what food is, why you need it and how your body uses it so you'll have a full understanding of how to change your lifestyle and eating habits to lose weight without compromising on the foods you enjoy. A diet is a regime, a quick fix, a program which can work for a short while but is not sustainable. Once the diet is broken, old habits creep back in and your weight begins to increase once more until you're back where you started. Weight loss can feel like a distant unachievable dream for a lot of people who seem to be on an endless treadmill of different fad diets, abstinence, hunger and unhappiness; but it doesn't have to be that way.

Brush up on your cricket knowledge of the Ashes with a hilarious and alternative guide to cricket's most fiercely contested series. In this laugh-out-loud follow up to the Sunday Times bestseller Tuffers' Cricket Tales, ex-England cricketer, TV personality and Test Match Special commentator Phil Tufnell offers his unique take on the whole Ashes experience. Drawing on incidents from his own colourful career and the reminiscences of great English and Aussie cricket characters, both past and present, Tuffers highlights all the elements that make for a truly memorable Ashes series, on and off the pitch. Heroic performances, personal 'Cat-astrophes', bonkers selections, cultural clashes between Poms and Ockers, slanderous sledges, dubious tactics, odd superstitions, touring high-jinx and nail-biting finishes are all on the agenda as he delves into the 131-year history of a unique sporting institution. Along the way, Tuffers, who played in five Ashes series without ever getting close to laying his hands on the famous urn, aims to discover the key to winning what is the ultimate prize for any English or Australian cricketer Shot through with his love and knowledge of cricket, Tuffers' Alternative Guide to the Ashes is written with the characteristic cheeky charm which made Phil Tufnell a firm favourite of England's Barmy Army (and a target for good-natured abuse from fans Down Under). Raves for Tuffers' Cricket Tales: 'Hilarious' (Daily Star Sunday); 'Amusing' (All Out Cricket) Five star reader reviews for Tuffers' Alternative Guide to the Ashes: 'An excellent book. The words come to life in pictures. A great read' 'A light, non-demanding, entertaining read - I definitely recommend this book whether you're into cricket or not. I found myself giggling out loud!' 'I enjoyed stories about old time cricketers that I recall from the 60s 70s and 80s especially. Very suitable for dipping in and out of'

Tour guides, a highly responsible group of professionals who are in direct communication with tourists traveling around the world, have a great impact on the proper promotion of the culture of countries, global peace, and tolerance. Additionally, they are also effective in the preservation of world natural heritage. Thus, the educational status of tour guides, as well as the characteristics and ethical values that they should possess, need to be examined on an international scale. In today’s world, where tourism demand is directed towards all types of tourism, practices in special interest tourism should be customized in order to ensure the highest level of service quality and cultural appreciation. Cases on Tour Guide Practices for Alternative Tourism provides emerging research exploring the theoretical and practical aspects of the occupational issues that surround tour guides and their applications within international tourism. Featuring coverage on a broad range of topics such as cultural education, specialized learning, and international business, this book is ideally designed for tour guides, travel agencies, tour managers, tour developers, heritage sites, museums, academicians, researchers, students, industry experts, and hospitality professionals.

Provides clear advice and guidance on implementing the provisions of the Disability Discrimination Act, including best practice advice, access audits, case studies, assessment and how to handle complaints. This comprehensive toolkit manual with CD-ROM is useful as a business resource for operational managers, company directors, and others.

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.