If Only We Knew What We Know

While companies search the world over to benchmark best practices, vast treasure troves of knowledge and know-how remain hidden right under their noses: in the minds of their own employees, in the often unique structure of their operations, and in the written history of their organizations. Now, acclaimed productivity and quality experts Carla O'Dell and Jack Grayson explain for the first time how applying the ideas of Knowledge Management can help employers identify their own internal best practices and share this intellectual capital throughout their organizations. Knowledge Management (KM) is a conscious strategy of getting the right information to the right people at the right time so they can take action and create value. Basing KM on three major studies of best practices at one hundred companies, the authors demonstrate how managers can utilize a visual process model to actually transfer best practices from one business unit of the organization to another. Rich with case studies, concrete examples, and revealing anecdotes from companies including Texas Instruments, Amoco, Buckman, Chevron, Sequent Computer, the World Bank, and USAA, this valuable guide reveals how knowledge treasure chests can be unlocked to reduce product development cycle time, implement more cost-efficient operations, or create a loyal customer base. Finally, O'Dell and Grayson present three "value propositions" built around customers, products, and operations that could result in staggering payoffs as they did at the companies cited above. No amount of knowledge or insight can keep a company ahead if it is not properly distributed where it's needed. Entirely accessible and immensely readable, If Only We Knew What We Know is a much-needed companion for business leaders everywhere.

First published in 2000. Routledge is an imprint of Taylor & Francis, an informa company.

My life was perfect - until a shocking tragedy pulled the rug out from underneath me. My children were left without a father. I was without a husband and a provider. Instead of wallowing in my grief, I buried myself in my work at Dovetail Enterprises. Landing the promotion as the CEO's right hand was exactly what I needed. Getting saddled with Milo Huxley as an assistant is exactly the opposite. I can't stand him. He's arrogant, irresponsible, and out for my job. As if that's not bad enough, he has to be devastatingly sexy, and have a posh English accent that makes me squirm on top of it all. I've had enough unpredictability for one lifetime, thank you. But soon enough, we're fighting less and laughing more. He's there for me when no one else is. And those good looks aren't the only panty-dropping thing about him. If I only knew what to do about it . . .

NEW YORK TIMES BESTSELLER * LONGLISTED FOR THE ANDREW CARNEGIE MEDAL On the brink of World War II, with the Nazis tightening their grip on Berlin, a mother’s act of courage and love offers her daughter a chance of survival. “[A] hymn to the power of resistance, perseverance, and enduring love in dark times…gravely beautiful…Hoffman the storyteller continues to dazzle.” —THE NEW YORK TIMES BOOK REVIEW At the time when the world changed, Hanni Kohn knows she must send her twelve-year-old daughter away to save her from the Nazi regime. Her desperation leads her to Ettie, the daughter of a rabbi whose years spent eavesdropping on her father enables her to create a mystical Jewish creature, a rare and unusual golem, who is sworn to protect Hanni’s daughter, Lea. Once Ava is brought to life, she and Lea and Ettie become eternally entwined, their paths fated to cross, their fortunes linked. What does it mean to lose your mother? How much can one person sacrifice for love? In a world where evil can be found at every turn, we meet remarkable characters that take us on a stunning journey of loss and resistance, the fantastical and the mortal, in a place where all roads lead past the Angel of Death and love is never-ending.

I guess I always felt even if the world came to an end, McDonald's still would be open. High school sophomore Miranda's disbelief turns to fear in a split second when an asteroid knocks the moon closer to Earth, like "one marble hits another." The result is catastrophic. How can her family prepare for the future when worldwide tsunamis are wiping out the coasts, earthquakes are rocking the continents, and volcanic ash is blocking out the sun? As August turns dark and wintery in northeastern Pennsylvania, Miranda, her two brothers, and their mother retreat to the unexpected safe haven of their sunroom, where they subsist on stockpiled food and limited water in the warmth of a wood-burning stove. Told in a year's worth of journal entries, this heart-pounding story chronicles Miranda's struggle to hold on to the most important resource of all--hope--in an increasingly desperate and unfamiliar world. An extraordinary series debut Susan Beth Pfeffer has written several companion novels to Life As We Knew It, including The Dead and the Gone, This World We Live In, and The Shade of the Moon.

NEW YORK TIMES BESTSELLER • A life-changing guide to finding your direction—and your passion—in a world of seemingly limitless options “For those who want to find their passion . . . a step-by-step guide for restructuring one’s life so that it has meaning, direction, and joy.”—Ellen Kreidman, author of Light His Fire and Light Her Fire If you suspect there could be more to life than what you’re getting, if you always knew you could do anything—if you only knew what it was—this extraordinary book is about to prove you right. No matter what your age, no matter how “unattainable” your dreams, you can create and live a life you love. I Could Do Anything If Only I Knew What It Was reveals how you can recapture “long lost” goals, overcome the blocks that inhibit your success, decide what you want to be, and live your dreams forever. You will learn: • What to do if you never chose to be what you are. • How to get off the fast track—and on to the right track. • First aid techniques for paralyzing chronic negativity. • How to regroup when you've lost your big dream. • To stop waiting for luck—and start creating it. A life without direction is a life without passion. I Could Do Anything If Only I Knew What It Was guides you not to another unsatisfying job but to a richly rewarding career rooted in your heart’s desire.

Lots of people go through their entire life and never find answers to the questions they've always wondered about. Wolff shares a guide, a sort of "Here's something you may have forgotten or never even thought about" kind of written friend, whose only purpose is to help readers see their lives and those in it a little differently.

If we only knew... is a collection of astounding true-life stories which portray the intervention of God in people's lives. From the everyday to the extraordinary, these stories will touch your heart and emotions, as you identify with life's challenges in your own Christian walk. Answers are sought to some of the basic questions which hit us in adverse situations, such as: Does God Care? Does God answer Prayer? Does God heal? If you are looking for a book to encourage you, and motivate you in your Christian walk - this is the book! There is nothing like a true story to bring the truth of Scripture to life. John has done a masterful job at weaving together what God has said in the past, and what God is doing in the present. This book is a God-centered, Jesus-focused, Spirit-empowered account that will stimulate your faith, challenge your complacency; nourish your soul and stir your heart. If we only knew... provides a helpful framework in answering key questions we all have on the journey. Read it and allow God to take you deeper on your journey of faith. Dr. Justin Dennison Lead Pastor Johnston Heights Church Surrey, British Columbia. John Murray served for over 20 years as the Executive Director for Eurovangelism Canada, a mission working in Eastern Europe for the last forty-five years. He travelled into many of the former communist countries, from Russia in the north to Albania in the south. John studied theology in Birmingham, England and in Toronto, Canada. His many years of speaking engagements have taken him across Canada, into the United States, the United Kingdom, Europe and the Caribbean. He has recently retired and lives in Ontario, Canada.