Industrial And Consumer Credit Management

Consumer credit is an integral part of many western societies. This book provides a comprehensive view of how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision.

This text addresses the challenges that result from change and growth within the financial services and credit industry. It features a comprehensive case study and discusses issues related to technology, the Internet and on-line credit.

This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements, Basel II, scorecard and portfolio monitoring.

First Published in 2016. Credit Management provides a comprehensive, down-to-earth guide to every aspect of managing credit. The key message throughout is that cash flow and profits can be much improved by proper planning, motivation and control, without in the least jeopardising sales or alienating customers. All of the key credit control issues are covered including guidance on credit policy and management of the credit function; credit terms; risk assessment, management and modelling; debt collection; credit insurance; export credit; consumer credit; the commercial credit law; and credit services. For over thirty-five years, subsequent editions of this book have provided the best single-volume guide for anyone responsible for managing credit, risk and customers. Previously published as Credit Management Handbook, the new edition, with a new editor has been revised to reflect changes in practice and technology and is the set text for the Institute of Credit Management (ICM) examinations.

Considers legislation to temporarily extend the authority of the Federal Reserve Board to regulate consumer installment credit.

The difference between success and failure for many companies is the reliability of their cash-flow. Since the first edition of this book, credit managers have seen many changes affecting their profession - new insolvency and company law legislation, changes in the operations of ECGD and other credit insurers, and better access to credit data through the spread of information technology. The book's emphasis is on credit management as a positive force, making a real contribution to profits. Intended for practising credit managers, credit controllers and their staffs, and for students, the book should also be of value to finance directors and accountants.