Intelligent Business Process Optimization For The Service Industry

The company's sustainable competitive advantage derives from its capacity to create value for customers and to adapt the operational practices to changing situations. Business processes are the heart of each company. Therefore process excellence has become a key issue. This book introduces a novel approach focusing on the autonomous optimization of business processes by applying sophisticated machine learning techniques such as Relational Reinforcement Learning and Particle Swarm Optimization.

Inhaltsangabe:Introduction: Our planet with its life friendly environment is the foundation of our lives. Without it we and all living things wouldn t exist, so one could say it is the most important basis for our existence, and thus should be one of the most relevant subjects in our society. But if you face reality Mother Nature is exploited and destroyed by men and corporations for resources, money and profits, as could be seen in contemporary events, like the oil spill of the Deepwater Horizon in the Gulf of Mexico, or the nuclear disaster at the atomic plant in Fukushima. These events showed us, very obviously, how easy corporations could harm the vulnerable eco-system in a sustainable way. Moreover they pollute the environment with all their activities not only with serious accidents or scandals that are reported by the media, and thereby are in the awareness of a huge variety of people. Almost everything corporations do, more or less, will have an impact on our ecological system, as our own behavior will influence it as well. In the last centuries though, more and more people began to question those reckless methods that violate our nature. They start to wonder how such an attitude would influence our future. Could it lead to an unlivable planet, so that following generations will not be able to live anymore? In deed this question targets a very pessimistic scenario, but is illustrating importance, as well as necessity of ecological health for humankind and all living creatures on planet earth. It is resulting in further questions, like which impact does our present behavior have on our environment, and how will it develop in the following years. Or in which way do we have to change our manner to ensure a healthy and livable environment in future. Additionally there are the so called what if scenarios , which ask for instance, what environmental pollution would be if all developing countries behaved the way we do. As one can see, there are plenty of problems our society has to think about. Some of the biggest issues scientists have recognized are the greenhouse effect associated with the global warming problem, the limited amount of non-renewable resources like carbon, oil or gas, the urbanization of our planet and the shrinking biosphere for other creatures. These issues show the need keeping track of our influence on Mother Nature and the urgency reducing it to a non-critical amount. Therefore the Environmental Protection Agency (EPA) has [...]

Business process management (BPM) constitutes one of the most exciting - search areas in computer science and the BPM Conference together with its workshops provides a distinct platform for presenting the latest research and showing future directions in this area. These proceedings contain the ?nal v- sions of papers accepted for the workshops held in conjunction with the 7th International Conference on Business Process Management (BPM 2009). The BPM 2009 conference and workshops took place in Ulm, Germany. We received many interesting workshop proposals, eight of which were selected. Ultimately the workshops ran on September 7, 2009 featuring highly interesting keynotes, inspiring scienti?c presentations, and fruitful discussions. The history of ?ve years of BPM workshops in a row proves the continued success of the workshop program. Theworkshopsheldin2009includedonenewworkshoponempiricalresearch in business process management and seven well-established workshops. First International Workshop on Empirical Research in Business Process Management(ER-BPM 2009). The ER-BPM 2009 workshop addressed the demand for empirical research methods such as experimental or case studies to BPM and invited fellow colleagues to investigate both the potential and the limitations of BPM methods and technologies in practice. The ER-BPM workshop aimed at closing the gap in knowledge on process management and at discussing empirical research in the space of BPM and associated phenomena. 12th International Workshop on Reference Modeling (RefMod 2009). Although conceptual models have proven to be a useful means to support information systems engineering in the past few years, creating and especiallymaintainingconceptualmodelscanbequitechallengingandcostly.

Recently, nature has stimulated many successful techniques, algorithms, and computational applications allowing conventionally difficult problems to be solved through novel computing systems. Nature-Inspired Informatics for Intelligent Applications and Knowledge Discovery: Implications in Business, Science, and Engineering provides the latest findings in nature-inspired algorithms and their applications for breakthroughs in a wide range of disciplinary fields. This defining reference collection contains chapters written by leading researchers and well-known academicians within the field, offering readers a valuable and enriched accumulation of knowledge.

"This work is a comprehensive, four-volume reference addressing major issues, trends, and areas for advancement in information management research, containing chapters investigating human factors in IT management, as well as IT governance, outsourcing, and diffusion"--Provided by publisher.

Intelligent business analytics is an emerging technology that has become a mainstream market adopted broadly across industries, organizations, and geographic regions. Intelligent business analytics is a current focus for research and development across academia and industries and must be examined and considered thoroughly so businesses can apply the technology appropriately. The Handbook of Research on Foundations and Applications of Intelligent Business Analytics examines the technologies and applications of intelligent business analytics and discusses the foundations of intelligent analytics such as intelligent mining, intelligent statistical modeling, and machine learning. Covering topics such as augmented analytics and artificial intelligence systems, this major reference work is ideal for scholars, engineers, professors, practitioners, researchers, industry professionals, academicians, and students.

This book features Edge Computing with respect to Mobile, IoT and IIoT technologies from evolution, architecture, implementation and standard role of IoT. All aspects have been covered with in-depth real-life and practical use cases from industry. This book covers the curriculum of the Edge Computing course at prominent global Universities / Institutions.