It S Not About Us

A guide to improving the client experience with the mental health and addiction system across Canada. The book provides practical actions that can be used by both mental health advocates and health administrators to create a system that puts client needs first.

As a pastor, Michael Allen realized there was a real need for Bible study material directed toward the maturing Christian. There is a wealth of information dealing with salvation and the first baby steps a newborn Christian takes. Yet, there seems to be a drought of material aimed at those who are attempting to walk in the deeper things of God. This book is for those who truly hunger for a more extensive knowledge of the most high. Do you genuinely want to draw closer to God? Do you want to know him personally and intensely? Then this book is for you. As the world plummets deeper and deeper into the concept of self as the center of all living, this book is an insightful look into the heart of God. If you wholeheartedly desire a greater intimacy with God, this book will provide insights into his character. Do you dare to see God for who he is? Then read this book and immerse yourself in the knowledge of his amazing power, love, and grace.

Martin Butler knows what it takes to succeed when it comes to the modern customer. As an entrepreneur, a marketeer, and more recently author, lecturer and high-end retail consultant, he has worked with many leading names. In this book he distils the essence of a lifetime's work into 50 Steps for true customer excellence. Packed with examples, anecdotes, and quotes from top retailers and businesses around the world, the book will entertain as it will instruct. Butler's knowledge and expertise in this area is well-known. At the end for him, it boils down to one guiding principle: It's Not About Us, It's All About Them! Commerce is going through a period of rapid and fundamental change. To thrive, organisations must find an emotional edge. They must look to be chosen. They must be customer-obsessed. Above all, they must care... This book will show them how

Yellin offers a lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service--and why customer service doesn't have to be this bad.

"It's not you and me it's us" is a beautiful mixture of love and hope. All the 8 writers shared their feelings in the form of beautiful poems and stories. This book will make you fall in love . Hope readers will find this book slightly different from other books. ...... somya tyagi ,riya rashmi dash

Peter Sonderling attempts suicide with a loaded Luger to his own temple in the Michigan darkness. He thinks he knows who will die, but first he must ricochet off his mother Claudia's death camp past to finally understand himself. His suicidal thoughts question his wife Doreen's fidelity and his children's paternity, yet his sights should aim at Claudia for answers. The loaded chamber of her memory fires a forty-year-old secret into Peter's notion of Father. At Dachau's concentration camp an SS doctor trades chocolates for Claudia's body. He tortures her future husband, Isaac, who stands naked and wet against the wind of a German winter and somehow thaws into the only father Peter ever loves. Peter must learn to accept the evil inside him and embrace the good that surrounds him. Only then will three lessons work to set him free: Isaac's love is stronger than biology, faces write the best poetry, and fairy tales protect his truth.

What if trying to conform to a sick culture is making us sick? It's Not You, It's Everything is an incisive, impertinent, and witty inquiry into the anxious pursuit of happiness. Psychotherapist Eric Minton helps readers rethink everything we thought we knew about God, depression, and culture to find a radical okayness that will set us free.

From the author of The Road to Winter trilogy comes an empowering standalone novel about the courage and consequences of taking climate action in a small coastal community.