It S Not About Us It S All About Them

Martin Butler knows what it takes to succeed when it comes to the modern customer. As an entrepreneur, a marketeer, and more recently author, lecturer and high-end retail consultant, he has worked with many leading names. In this book he distils the essence of a lifetime's work into 50 Steps for true customer excellence. Packed with examples, anecdotes, and quotes from top retailers and businesses around the world, the book will entertain as it will instruct. Butler's knowledge and expertise in this area is well-known. At the end for him, it boils down to one guiding principle: It's Not About Us, It's All About Them! Commerce is going through a period of rapid and fundamental change. To thrive, organisations must find an emotional edge. They must look to be chosen. They must be customer-obsessed. Above all, they must care... This book will show them how

As a pastor, Michael Allen realized there was a real need for Bible study material directed toward the maturing Christian. There is a wealth of information dealing with salvation and the first baby steps a newborn Christian takes. Yet, there seems to be a drought of material aimed at those who are attempting to walk in the deeper things of God. This book is for those who truly hunger for a more extensive knowledge of the most high. Do you genuinely want to draw closer to God? Do you want to know him personally and intensely? Then this book is for you. As the world plummets deeper and deeper into the concept of self as the center of all living, this book is an insightful look into the heart of God. If you wholeheartedly desire a greater intimacy with God, this book will provide insights into his character. Do you dare to see God for who he is? Then read this book and immerse yourself in the knowledge of his amazing power, love, and grace.

A guide to improving the client experience with the mental health and addiction system across Canada. The book provides practical actions that can be used by both mental health advocates and health administrators to create a system that puts client needs first.

Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin’s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service—and why customer service doesn’t have to be this bad.

A GRIPPING, FEARLESS EXPLORATION OF MASCULINITY The effects of traditionally defined masculinity have become one of the most prevalent social issues of our time. In this engaging and provocative new book, beloved actor, director, and social activist Justin Baldoni reflects on his own struggles with masculinity. With insight and honesty, he explores a range of difficult, sometimes uncomfortable topics including strength and vulnerability, relationships and marriage, body image, sex and sexuality, racial justice, gender equality, and fatherhood. Writing from experience, Justin invites us to move beyond the scripts we’ve learned since childhood and the roles we are expected to play. He challenges men to be brave enough to be vulnerable, to be strong enough to be sensitive, to be confident enough to listen. Encouraging men to dig deep within themselves, Justin helps us reimagine what it means to be man enough and in the process what it means to be human.

What if trying to conform to a sick culture is making us sick? It's Not You, It's Everything is an incisive, impertinent, and witty inquiry into the anxious pursuit of happiness. Psychotherapist Eric Minton helps readers rethink everything we thought we knew about God, depression, and culture to find a radical okayness that will set us free.

Sheltering Mercy helps us rediscover the rich treasures of the Psalms--through free-verse prayer renderings of their poems and hymns--as a guide to personal devotion and meditation. The church has always used the Psalms as part of its prayer life, and they have inspired countless other prayers. This book contains 75 prayers drawn from Psalms 1-75, providing lyrical sketches of what authors Ryan Smith and Dan Wilt have seen, heard, and felt while sojourning in the Psalms. While each prayer corresponds to a particular psalm and touches on its themes and ideas, it is not a new translation of the Psalms or an attempt to modernize or contextualize their content or language. Rather, the prayers are responses to the Psalms written in harmony with Scripture. These prayers help us quiet our hearts before God and welcome us into a safe place amid the storms of life. This artful, poetic, and classic devotional book features compelling custom illustrations and beautiful hardcover binding, offering a fresh way to reflect on and pray the Psalms.