Itil Practitioner Leitfaden

ITIL(R) Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM: -Focus on value -Start where you are -Progress iteratively -Be transparent -Keep it simple -Design for experience -Work holistically -Observe directly -Collaborate It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.

ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.

For the last century, the automotive industry has been dominated by internal combustion engines. Their flexibility of application, driving range, performance and sporty characteristics has resulted in several generations of this technology and has formed generations of engineers. But that is not the end of the story. Stricter legislation and increased environmental awareness have resulted in the development of new powertrain technologies in addition and parallel to the highly optimized internal combustion engine. Hybrid powertrains systems, pure battery electric systems and fuel cell systems, in conjunction with a diverse range of applications, have increased the spectrum of powertrain technologies. Furthermore, automated driving together with intelligent and highly connected systems are changing the way to get from A to B. Not only is the interaction of all these new technologies challenging, but also several different disciplines have to collaborate intensively in order for new powertrain systems to be successfully developed. These new technologies and the resulting challenges lead to an increase in system complexity. Approaches such as systems engineering are necessary to manage this complexity. To show how systems engineering manages the increasing complexity of modern powertrain systems, by providing processes, methods, organizational aspects and tools, this book has been structured into five parts. Starting with Challenges for Powertrain Development, which describes automotive-related challenges at different levels of the system hierarchy and from different point of views. The book then continues with the core part, Systems Engineering, in which all the basics of systems engineering, model-based systems engineering, and their related processes, methods, tools, and organizational matters are described. A special focus is placed on important standards and the human factor. The third part, Automotive Powertrain Systems Engineering Approach, puts the fundamentals of systems engineering into practice by adding the automotive context. This part focuses on system development and also considers the interactions to hardware and software development. Several approaches and methods are presented based on systems engineering philosophy. Part four, Powertrain Development Case Studies, adds the practical point of view by providing a range of case studies on powertrain system level and on powertrain element level and discusses the development of hybrid powertrain, internal combustion engines, e-drives, transmissions, batteries and fuel cell systems. Two case studies on a vehicle level are also presented. The final part, Outlook, considers the development of systems engineering itself with particular focus on information communication technologies. Even though this book covers systems engineering from an automotive perspective, many of the challenges, fundamental principles, conclusions and outlooks can be applied to other domains too. Therefore, this book is not only relevant for automotive engineers and students, but also for specialists in scientific and industrial positions in other domains and anyone who has to cope with the challenge of successfully developing complex systems with a large number of collaborating disciplines.