Launching A Digital Tax Administration Transformation

This publication provides an overview of issues and areas that policymakers from members of the Asian Development Bank would want to be familiar with when embarking on planning and implementing a digital transformation of tax administration. Key considerations include reasons for undertaking a transformational reform, the elements needed to build a strategy and implementation plan (digital road map), risks and chalenges, and possible impacts. The report brings together a basic assessment framework to support the initiation of the planning process and an approach to effective implementation of “the tax administration of the future.”

This technical note is the first of three addressing information technology (IT) themes and issues relevant to tax administrations. This note focuses on the use of technology in tax administrations and how to develop an information technology strategic plan (ITSP). It is intended for tax administrations that are largely manual or have outdated legacy IT systems. The second note addresses how to select an IT system for core tax administrations functions. And the third note covers implementation of a commercial-off-the-shelf (COTS) system. These technical notes are primarily for use by tax administrations that have no technology to manage their core tax processes, or their technology is limited and outdated. These notes focus on core tax functions and do not address other business systems (e.g., payroll, finance, document, and asset management systems).

This summary provides an overview of the guidance provided to the Guinea-Bissau tax administration on the consolidation of its modernization agenda, underpinned by the tax administration ́s digital transformation. Starting amid the COVID-19 pandemic, the digitalization journey has progressively improved taxpayer services with FAD guidance. The tax administration reform ́s next steps should focus on the use of information technology and third-party data to enhance timely voluntary tax compliance, enforce accurate reporting, and incentivize and monitor revenue mobilization. The TA report also reviewed the next steps to the Value-Added Tax implementation.

This report looks at effective e-service provision by tax administrations, summarising eight critical areas, and explores big data management and portals, as well as natural systems. It highlights key opportunities, looking at how these emerging technologies can be best used by tax administrations.

This report highlights the key opportunities and challenges in establishing, operating, or improving advanced analytics functions in tax administrations. The report provides practical examples of how administrations are currently utilising advanced analytics, and discusses key topics.

Dive into a compelling exploration of contemporary business and management paradigms with the Annual Volume 2023. This edition offers a mosaic of perspectives on organizational commitment, innovation’s role in competitive advantage, fiscal sustainability in dynamic economies, and the strategic implications of taxation and digital transformation. Delve into nuanced analyses covering diverse sectors, from agribusiness to rail technology, illuminating the intricate relationships between learning, innovation, and strategic agility. Uncover the evolving landscapes of energy, taxation, and economic policies, steering discussions on workforce management, rural tourism, and game theory’s application to business strategy. Engaging and thought-provoking, this volume presents diverse lenses into the dynamic intersections of business, economics, and strategic management.

Assessing how Asia and the Pacific can benefit from stronger tax systems, this comparative analysis drills down into the set-ups and performance of revenue bodies in 41 economies to highlight reform challenges and outline opportunities. Drawing on the results of the International Survey on Revenue Administration (ISORA 2022) survey, it provides background on each economy, details the performance of their revenue bodies, and looks at growing digitalization. The seventh edition in the series, it outlines major trends and sets out ways governments and officials can reform their revenue bodies to build more effective and efficient tax systems.