Lean Services Certification Manual

We know that the services provided by any industry have increased costs between 30% and 80% due to different “wastes” in several of their processes. By leveraging Lean tools, Lean Service is designed to create a quicker and more efficient process that results in high-quality services and improved productivity. Some of the benefits are: • Significant improvement in the quality of the services provided by a company. • Significant reduction in the time spent on service activities. • Significant reduction in the cost of providing services. • Increased competitiveness and profitability. Luis Socconini is an industrial engineer, specialized in manufacturing. He coursed a Master’s Degree in Quality and Productivity at the ITESM Campus in Guadalajara. He studied Six Sigma at the Wharton School of Business, University of Pennsylvania, and he has extensive experience in teaching and applying Lean Six Sigma. It is also founder, president and Master Black Belt of Lean Six Sigma Institute.

We know that the services provided by any industry have increased costs between 30% and 80% due to different wastes in several of their processes. By leveraging Lean tools, Lean Service is designed to create a quicker and more efficient process that results in high-quality services and improved productivity.

Black belts are experts in Lean and Six Sigma methodologies, and spend 80% of their time implementing improvements, leading projects and certifying other personnel. With the Black Belt Certification you will acquire the capacity to lead Lean Six Sigma projects in any type of organization. Some of its benefits are: • Significant reduction of internal costs with customers and suppliers. • Design of new job parameters. • Coordinate the supply chain to achieve comprehensive flexibility. • Instill a long-term and high impact organizational culture. • Reduction of variability, risks and failures in processes. • Substantial improvement in quality.

The Lean Management program offers a proven system to significantly improve an organization’s performance. The program is designed to develop leaders in the successful implementation of Lean Management and the achievement of exceptional results. After completing this certification course, participants will understand the principles of Lean Six Sigma and the role leaders play in transforming processes in an organization. Additionally, they will be able to lead change through the implementation of Lean Six Sigma tools. Benefits: • Engaged and knowledgeable management team. • Understanding of a single system. • Leadership in teamwork and continuous improvement initiatives. • Knowledge to increase profitability.

An organization’s efforts to implement quality systems and improvement methodologies are more likely to succeed with the understanding and participation of all employees. After completing this certification course, participants will have a foundational knowledge of Lean Six Sigma and understand each person’s responsibility in operating the system. Benefits: • Alignment and understanding of the improvement process. • Provides a common language for continuous improvement. • Full and active participation during all kaizen events. • Contribution of ideas to improve work and processes. • Improved employee motivation. • At least one improvement implemented per person, per period.

For organizations that wish to remain competitive, Lean Six Sigma offers a highly flexible approach to meeting demand in low-volume, high-mix environments. LSS Yellow Belt training focuses on preparing individuals to develop efficient processes for fast delivery and consistent quality. Benefits: • Significant reduction of costs, waste, and excess inventory. • Development of a common language for business improvement. • Improvements in response times and on-time deliveries. • Development of skills to implement continuous improvement projects. • Increased flexibility with higher product and service mix.

This is a practical, entertaining and didactic book for those who are starting out in Lean culture. The language used in the techniques and tools allows Lean Six Sigma management system to be understood easily and, in addition, establishes a methodology adaptable to any improvement process. From the detailed knowledge of the processes, Lean Manufacturing encourages innovation, discipline and the continuous search for excellence, through tools that improve the effectiveness of teams, delivery times and, on the whole, the capacity and competitiveness of companies. Step by step, this book enables you to discover and apply material control and production techniques that increase quality, improve communication and access to information and provide significant energy reductions. The Lean Manufacturing system offers a methodology for manufacturing and the management of organizations focused on continuous improvement, in line with the needs for efficiency and optimization of companies' resources.

Has your business or the company you work for faced problems such as: delays in product deliveries, errors in production processes, accidents, and dirty and disorganized work areas? Did you know that the secret of having a productive business is in the cleanliness and order with which you work? The 5S process in action. The Japanese methodology to improve the quality and productivity of any type of company shows the system with which your company will achieve a high degree of performance. By implementing the 5S process, your company will notice great benefits based on simple, practical and economic concepts with which you will be able to maintain an organized, clean, safe and above all productive workplace. In this book you will find the basics and a clear understanding of the easiest way to apply the process and its key principles. In addition, you will be able to have access via Internet to a software that works in MS Excel so that you can take complete control of your project through improvement events; You can record your activities, resources, personnel involved and obtain useful reports for monitoring, evaluation in audits and results of your implementation.