Making Relationships Work At Work

Nowadays, work is all about relationships Getting things done depends on getting along. And when relationships are difficult, it's not just our work that suffers: it's often our health and wellbeing too. Making Relationships Work at Work is the first book to cover comprehensively all the main components of building and maintaining great relationships at work. Based on 50 years’ experience of working with a wide variety of organisations, teams and individuals and packed with practical strategies, tips and tools for making work relationships work better, it will not only help you to become more effective with less stress, but also to enjoy your working life more.

NEW YORK TIMES BESTSELLER • Over a million copies sold! “An eminently practical guide to an emotionally intelligent—and long-lasting—marriage.”—Daniel Goleman, author of Emotional Intelligence The Seven Principles for Making Marriage Work has revolutionized the way we understand, repair, and strengthen marriages. John Gottman’s unprecedented study of couples over a period of years has allowed him to observe the habits that can make—and break—a marriage. Here is the culmination of that work: the seven principles that guide couples on a path toward a harmonious and long-lasting relationship. Straightforward yet profound, these principles teach partners new approaches for resolving conflicts, creating new common ground, and achieving greater levels of intimacy. Gottman offers strategies and resources to help couples collaborate more effectively to resolve any problem, whether dealing with issues related to sex, money, religion, work, family, or anything else. Packed with new exercises and the latest research out of the esteemed Gottman Institute, this revised edition of The Seven Principles for Making Marriage Work is the definitive guide for anyone who wants their relationship to attain its highest potential.

Based on twenty-five years of clinical experience and groundbreaking research on more than 1,000 individuals, Feeling Good Together presents an entirely new theory of why we have so much trouble getting along with each other, and provides simple, powerful techniques to make relationships work. We all have someone we can’t get along with—whether it’s a friend or colleague who complains constantly; a relentlessly critical boss; an obnoxious neighbor; a teenager who pouts and slams doors, all the while insisting she’s not upset; or a loving, but irritating spouse. In Feeling Good Together, Dr. David Burns presents Cognitive Interpersonal Therapy, a radical new approach that will help you transform troubled, conflicted relationships into successful, happy ones. Dr. Burns’ method for improving these relationships is easy and surprisingly effective. In Feeling Good Together, you’ll learn how to: - Stop pointing fingers at everyone else and start looking at yourself. - Pinpoint the exact cause of the problem with any person you’re not getting along with. - And solve virtually any kind of relationship conflict almost instantly. Filled with helpful examples and brilliant, user-friendly tools such as the Relationship Satisfaction Test, the Relationship Journal, the Five Secrets of Effective Communication, the Intimacy Exercise, and more, Feeling Good Together will help you enjoy far more loving and satisfying relationships with the people you care about. You deserve rewarding, intimate relationships. Feeling Good Together will show you how.

To love others, you must love yourself first. Lack of self-worth is often at the root of unsatisfactory relationships. This book aims to help people improve their relationships by improving their self-esteem. The author offers a series of practical exercises to help this process. Topics covered include: the importance of self-esteem to healthy relationships, where things go wrong in relationships, assessing relationships, looking at patterns, trying to be someone else, compatibility, making changes in ourselves, making relationships work, friendship, and 'sub-personalities'.

As cofounders of the leadership coaching and training firm Ridge Associates, authors Robert Bolton and Dorothy Grover teach that good interpersonal communication is essential to getting things done. In this comprehensive and practical guide, they offer a proven method for understanding the key behavioral styles of those around you (including your own) and explain how you can leverage the strengths and weaknesses of each to relate to others more winsomely. People Styles at Work . . . and Beyond teaches you how to: recognize how they come across to other coworkers; read others' body language and behavior to identify the best ways to work with them; make small adjustments that will dramatically increase the quality and productivity of their interactions; find common ground with different people while retaining their individuality; relate less defensively and more effectively no matter how others act. At work, at home, and even while you’re out running errands, your ability to relate to others affects how well you get things done. This book provides a self-assessment to determine which style you are and then uses that information to gauge how you should interact with others. Now including all new material on personal relationships, parenting, and more, People Styles at Work . . . and Beyond is the ultimate how-to guide that can help you avoid conflicts and enhance important relationships.

Nowadays work is all about relationships Do difficult relationships at work affect your ability to get things done, and even your health? This is a pick-up-and-go-book full of practical strategies, tips and tools for making work relationships work better.Getting things done depends on getting along. Making Relationships Work at Work is the first book to cover comprehensively all the main components of building and maintaining great relationships at work.Based on 50 years' experience of working with a wide variety of organisations, teams and individuals it will not only help you not only to become more effective with less stress, but also to enjoy your working life more.

Are you new to customer service? Or maybe you are already in customer service and would like to sharpen your service skills? Or perhaps you are employed in the back office & you would like to gain a better understanding of your customers or the servicing process? Whatever your reasons, 'Why Selling Sucks & Building Relationships Work', is a guide to providing exceptional customer service. Geared toward frontline staff and helpful for anyone who is involved in serving customers, the book will help you to: - Better understand your customers so you can service them to their satisfaction - Build better rapport with your customers, colleagues, and suppliers - Communicate more confidently and be more persuasive with your customers - Develop business relationships with your key customers so they keep coming back to you with their business - Manage difficult customers and complaints efficiently - Manage your stress levels - Apply closing techniques - Field customer objections more proficiently - Enjoy your work and grow rapidly within your organization. Written in simple language, and loaded with case studies, self-assessments, and real-life examples, this guide provides practical advice to make sure your customers keep coming back to you.

Just as Masters and Johnson were pioneers in the study of human sexuality, so Dr. John Gottman has revolutionized the study of marriage. As a professor of psychology at the University of Washington and the founder and director of the Seattle Marital and Family Institute, he has studied the habits of married couples in unprecedented detail over the course of many years. His findings, and his heavily attended workshops, have already turned around thousands of faltering marriages. This book is the culmination of his life's work: the seven principles that guide couples on the path toward a harmonious and long-lasting relationship. Straightforward in their approach, yet profound in their effect, these principles teach partners new and startling strategies for making their marriage work. Gottman helps couples focus on each other, on paying attention to the small day-to-day moments that, strung together, make up the heart and soul of any relationship. Being thoughtful about ordinary matters provides spouses with a solid foundation for resolving conflict when it does occur and finding strategies for living with those issues that cannot be resolved. Packed with questionnaires and exercises whose effectiveness has been proven in Dr. Gottman's workshops, The Seven Principles for Making Marriage Work is the definitive guide for anyone who wants their relationship to attain its highest potential. The Seven Principles for Making Marriage Work is the result of Dr. John Gottman's many years of closely observing thousands of marriages. This kind of longitudinal research has never been done before. Based on his findings, he has culled seven principles essential to the success of any marriage. Maintain a love map. Foster fondness and admiration. Turn toward instead of away. Accept influence. Solve solvable conflicts. Cope with conflicts you can't resolve. Create shared meaning. Dr. Gottman's unique questionnaires and exercises will guide couples on the road to revitalizing their marriage, or making a strong one even better.