Managing Cultural Change In Public Libraries

Managing Cultural Change in Public Libraries argues that changes to library Strategies and Systems can lead to transformations in library Structures that can, in turn, shape and determine Organisational Culture. Drawing on Management theories, as well as the ideas of Marx and Maslow, the authors present an ambitious Analytical Framework that can be used to better understand, support and enable cultural change in public libraries. The volume argues for radical – but sustainable – transformations in public libraries that require significant changes to Strategies, Structures, Systems and, most importantly, Organisational Culture. These changes will enable Traditional Libraries to reach out beyond their current active patrons to engage with new customer groups and will also enable Traditional Libraries to evolve into Community-Led Libraries, and Community-Led Libraries to become Needs-Based Libraries. Public libraries must be meaningful and relevant to the communities they serve. For this to happen, the authors argue, all sections of the local community must be actively involved in the planning, design, delivery and evaluation of library services. This book demonstrates how to make these changes happen, acting as a blueprint and road map for organisational change and putting ideas into action through a series of case studies. Managing Cultural Change in Public Libraries will be of particular interest to academics and advanced students engaged in the study of library and information science. It should also be essential reading for practitioners and policymakers and all those who believe that communities should be involved and engaged in the planning, design, delivery, and evaluation of library services.

Major changes in public libraries throughout the world have led to an increased focus on governance issues. Forging successful futures for public libraries depends on effective governance. This book defines governance and examines its many facets in relation to public library provision internationally, differentiating governance from the policies, processes and practices of public libraries. The perspectives of leaders, practitioners, researchers, decision makers, and service users are presented, offering a variety of views from the past, the present and potential approaches in the future. Decision-making and the roles of decision makers involved in governance are explored. Prominent figures from the public library community throughout the world have contributed their knowledge and experience. Wicked problems facing the public library sector are identified and the varying approaches adopted internationally to deal with them are outlined. There are many practitioner and professional practice issues associated with provision of libraries and views on library usage and delivery vary according to user and practitioner standpoints. Globally diverse content provides directions for the future development of public libraries and for dealing with the emerging challenges facing the library world.

Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individualsShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountabilityDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and trainingHelping library leaders create a sustainable service culture through codifying their organization’s values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planningDiscussing the environment of change in libraries, showing how a library’s organizational culture is at the center of being responsive and staying relevantThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.

Critical perspective on the future role of the library and the library profession

In a time when libraries have to face constant change, this book provides examples and advises on how to lead when change is needed (for example, when quality management is implemented or when libraries have to merge or to relocate). Engaging with how constant change affects leadership in libraries and how leaders in libraries act in times of change, this book is aimed at practitioners and students of Library and Information Science (LIS) alike, and is based on both theory and expert interviews from leaders in academic and public libraries that are in the midst, or are now coming out of a process of change. Provides practical solutions for real change situations and problems in libraries Includes expert interviews Written by a professor with nine years experience as a member the management team for the German National Library of Science and Technology

This book, first published in 1993, features the perspectives of library practitioners as well as other higher education professionals on using innovative management techniques. The book includes practical discussions of Total Quality Management, team management, the impact of gender differences, managing an older work force, and educational needs. Through this valuable book, library administrators will find the best methods for adapting management strategies to the major political upheaval, economic reprioritizing, and organizational restructuring that has been characteristic of this decade. They will benefit from the case studies and practical overview from professionals who have already experienced change in their own libraries. Some of the important topics covered by the contributors include: fostering the democratization of the workplace and the development of the staff through empowerment; proactive, assertive, and collaborative roles of libraries in the scholarly communication process; library management education that prepares professionals both to anticipate change and to bring about change in their institutions in response to societal needs and shifts; managing the academic library through teamwork; the possible impacts and implications of female leadership on the library profession; organizational change in research libraries; older workers in technical services; and using the budget as a planning tool.

In today's library environment the only constant seems to be change. This book describes how external and internal organizational changes have specifically affected library support staff who, being at the sharp end of the service, have to cope with the effects of change on a daily basis. Library managers need to inform themselves on how change affects the working experiences of staff, and how, in the face of uncertainty and upheaval, they can ensure those staff remain motivated and committed. Drawing upon case study and interview data, the author discusses: who library support staff are and why library managers should be particularly concerned about their welfare; the changing working environment of library support staff; work design; working conditions; the organizational climate; workforce planning and equal opportunities. The result is a rich picture of the current state of support staff roles in today's libraries.

Public Libraries and Marxism provides a Marxist analytical framework for understanding public libraries and presents a set of proposals for transforming the capitalist libraries of today. Evaluating the strengths and weaknesses of this Marxist framework, the authors also provide a critical examination of the history, theory and practice of libraries in the Soviet Union and North Korea. Considering what a Marxist library service would look like in the Western capitalist countries of today, Pateman and Pateman synthesise the insights provided throughout the book into a set of Marxist proposals designed to promote the transformation of contemporary Western public librarianship. These proposals suggest how Western public libraries can change their organisation and practices – their strategies, structures, systems and culture – in order to best serve those with the most needs, particularly as society evolves in response to new challenges. Public Libraries and Marxism will be relevant for scholars and students of library and information science, history, politics and sociology. Outlining the rudiments of a Marxist library service that should be applicable around the world, the book will also appeal to library practitioners who want to develop libraries in a community-led and needs-based direction.