Managing Tourism In South Africa

Tourism is a rapidly growing field of study in South Africa and tourism management is a compulsory course taught in all three years at the majority of universities of technology and universitites. This book meets the need for a good South African book pitched at the right level on this subject. Specialists from various fields ranging from Accounting to Human Resource Management have written comprehensively on various aspects of management as they relate specifically to the tourism industry. The book has a southern African focus and is rendered accessible to students through the use of South African examples and case studies.

This edition of managing tourism services strives to promote and instil a strong customer-centric orientation in the reader. Therefore, the title places strong emphasis on service orientation and the content focuses on managerial functions.

This book examines the nexus between conservation, land conflicts, and sustainable tourism approaches in Southern Africa, with a focus on equity, access, restitution, and redistribution. While Southern Africa is home to important biodiversity, pristine woodlands, and grasslands, and is a habitat for important wildlife species, it is also a land of contestations over its natural resources with a complex historical legacy and a wide variety of competing and conflicting issues surrounding race, cultural and traditional practices, and neoliberalism. Drawing on insights from conservation, environmental, and tourism experts, this volume presents the nexus between land conflicts and conservation in the region. The chapters reveal the hegemony of humans on land and associated resources including wildlife and minerals. By using social science approaches, the book unites environmental, scientific, social, and political issues, as it is imperative we understand the holistic nature of land conflicts in nature-based tourism. Discussing the management theories and approaches to community-based tourism in communities where there are or were land conflicts is critical to understanding the current state and future of tourism in African rural spaces. This volume determines the extent to which land reform impacts community-based tourism in Africa to develop resilient destination strategies and shares solutions to existing land conflicts to promote conservation and nature-based tourism. The book will be of great interest to students, academics, development experts, and policymakers in the field of conservation, tourism geography, sociology, development studies, land use, and environmental management and African studies.

'Responsible Tourism presents a wide variety of valuable lessons learned in responsible tourism initiatives in Southern Africa that many tourism practitioners can use in their efforts to make the tourism sector work for the poor and for the environment.' Dr Harsh Varma Director Development Assistance Department World Tourism Organization (UNWTO) 'For those interested in how tourism can assist in the economic and social development of societies in need Responsible Tourism effectively integrates scales and types of knowledge to present an informative stimulating perspective. It will be on my boo.

Managing Tourism presents research studies that analyze the trends and information on the wide spectrum of tourism activities and industries. The book is comprised of 30 chapters that are organized into 10 parts. Part One discusses the future, impacts, and significance of tourism and Part Two deals with business growth and development. The text also tackles governments, markets, and industries, and then discusses product concepts. The air transport competition is also explained in the book. Subsequent parts cover tourist management and technologies. The last two parts tackle the Third World issues and the limits and threats to tourism. The book will be of great interest to readers concerned with the various aspects of tourism.

Marketing and Managing Tourism Destinations is a comprehensive and integrated introductory textbook covering destination management and marketing in one volume. It focuses on how destination management is planned, implemented, and evaluated as well as the management and operations of destination management organizations (DMOs), how they conduct business, major opportunities, and challenges and issues they face to compete for the global leisure and business travel markets. Much has changed since the publication of the second edition of this book in 2018. The COVID-19 pandemic was unpredictable at the time and has caused havoc for destinations and DMOs. The third edition includes many materials about the COVID-19 impacts and recovery from the pandemic. This third edition has been updated to include: four new chapters (Chapter 2—“Destination Sustainability and Social Responsibility”; Chapter 3—“Quality of Life and Well-Being of Destination Residents”; Chapter 11—“Destination Crisis Management”; and Chapter 20—“Destination Management Performance Measurement and Management”) new and updated international case examples to show the practical realities and approaches to managing different destinations around the world coverage of contemporary topics including, for example, COVID-19, social responsibility, metaverse, mixed reality, virtual meetings, teleworking, digital nomads, viral marketing, blended travel, regenerative tourism, meaningful travel, and several others a significantly improved illustration program keyword lists It is illustrated in full color and packed with features to encourage reflection on main themes, spur critical thinking, and show theory in practice. Written by an author with many years of industry practice, university teaching, and professional training experience, this book is the essential guide to the subject for tourism, hospitality, and events students and industry practitioners alike.