Measuring Business Excellence

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

US and European quality awards both contain business effectiveness measures that assess the success of organizations against financial and non-financial attributes. This text addresses the rapidly growing need for assistance to organizations in their self-application of the measures.

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples

Organizational culture has been a topic of interest to researchers, and there has been specific interest in the link between culture and organizational performance. However, the relationship between organizational culture and business excellence and how to achieve outstanding performance is still ambiguous. Organizational Culture and Achieving Business Excellence: Emerging Research and Opportunities is an essential research reference that examines the association between organizational culture type and business excellence and the moderating effect of ICT use. Highlighting topics such as data analysis, culture types, and productivity, this book is ideal for business professionals, managers, private organizations, government agencies, researchers, and academicians.

Are you tired of reading through reams of statistics and listening to presentation after presentation just to find the essential nuggets about business performance that will put and keep your company ahead? Do you want colleagues and employees to buy in with cooperation and supportive engagement? Do you want to align your business actions with goals and ensure resources are allocated for optimal return? In this practical 'put it in play today' guide, management consultant Connie Siu cuts straight to the core elements of business performance measurement that will produce actionable results. Whether you're an executive, manager, business owner, project leader or team leader, Get Results that Count will help you: - Get clarity on what is important and relevant to measure - Develop meaningful measures - Monitor and communicate the right results to the right audience - Manage challenges with data - Drive accountability for performance - Overcome common measurement problems